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Interactive Voice Response Software in the US - Procurement Research Report

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    Report

  • 27 Pages
  • January 2022
  • Region: United States
  • IBISWorld
  • ID: 4579212

Interactive Voice Response Software Procurement in the US


IVR software allows callers to navigate a computer system using a telephone keypad or voice commands. IVR software can be used to transfer phone calls as well as deliver and collect information from callers. Banks and financial institutions use IVR systems to allow their clients and customers to check balances and transactions. Travel agencies and airlines use IVR systems to let travelers check their flight information and itineraries. Although IVR software is typically used to handle incoming phone calls, it can also be used to perform outbound phone calls.


Table Of Contents:



ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle

PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations

COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization

MAJOR COMPANIES

OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance

KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios

JARGON & GLOSSARY

Methodology

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