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Interactive Voice Response Software in the US - Procurement Research Report

  • ID: 4579212
  • Report
  • June 2019
  • Region: United States
  • 27 pages
  • IBISWorld
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FEATURED COMPANIES

  • Aspect Software Inc.
  • Cisco Systems Inc.
  • Five9 Inc.
  • SYNNEX Corporation
  • West Corporation
  • MORE

Interactive Voice Response Software Procurement in the US

This report is intended to assist buyers of interactive voice response (IVR) software. IVR software allows callers to navigate a computer system using a telephone keypad or voice commands. IVR software can be used to transfer phone calls as well as deliver and collect information from callers. Banks and financial institutions use IVR systems to allow their clients and customers to check balances and transactions. Travel agencies and airlines use IVR systems to let travelers check their flight information and itineraries. Although IVR software is typically used to handle incoming phone calls, it can also be used to perform outbound phone calls. For example, market research firms may use IVR software to perform basic surveys. This report excludes contact center software and phone hardware.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Aspect Software Inc.
  • Cisco Systems Inc.
  • Five9 Inc.
  • SYNNEX Corporation
  • West Corporation
  • MORE
ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources
INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle
PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations
COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization
MAJOR COMPANIES

OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance
KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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  • Cisco Systems Inc.
  • Aspect Software Inc.
  • Five9 Inc.
  • West Corporation
  • SYNNEX Corporation
Note: Product cover images may vary from those shown
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