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Using Service Level Agreements to Improve Customer Support - Webinar

  • ID: 4582115
  • Webinar
  • 60 Minutes
  • Lorman Business Center, Inc.
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Gain a better understanding of how to efficiently manage service level agreements to build stronger client relationships.

Service Level agreements are standard tools that organizations use to define the parameters of a constructive working relationship with their clients. However, few organizations consider the strategic value that SLAs can provide in building stronger client relationships through service.

During this entertaining, informative and thought provoking topic, learn from business coach and client engagement consultant Ethan L. Chazin what an SLA is, how to establish standards that exceed your customers expectations, and convert clients into raving fans.
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What Is an SLA?

Why Are SLAs so Important?

Best Practices for Implementing

Service Standards Do's and Don'ts

What to Include

Performance Review/Arbitration

How to Improve Customer Care

Final Thoughts

Q and A

Thank You

Goodies
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Ethan L. Chazin, M.B.A. - The Chazin Group LLC
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This webinar is designed for customer service managers and representatives, administrative assistants, account managers, customer support teams, sales professionals, directors, managers, vice presidents, CEOs, sales representatives, technical and support representatives.
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Order Online - visit: https://www.researchandmarkets.com/reports/4582115
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