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North America Customer Experience Management Market Analysis (2018-2024)

  • ID: 4592893
  • Report
  • Region: North America, United States
  • 107 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Open Text Corporation
  • Oracle Corporation
  • MORE
The North America Customer Experience Management Market size is expected grow at a market growth of 20.4% CAGR during the forecast period.

The North American region is expected to be the dominant region throughout the forecast period. Growing demand for CEM software in sectors such as retail, telecom, and banking, to provide consistent and enhanced consumer experience across the different channels has been the factor driving the market in the region. Cloud technology is low cost based integration of CEM system and is popular for its scalability and flexibility. Cloud-based customer engagement solutions are offered to help organizations manage and deliver seamless customer services to the end users.

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into US, Canada, Mexico and Rest of North America.

The market research report covers the analysis of key stake holders of the North America Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Open Text Corporation
  • Oracle Corporation
  • MORE
Tables: 103 Pages: 107

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Customer Experience Management Market, by Touch Point Type
1.4.2 North America Customer Experience Management Market, by Analytical Tool Type
1.4.3 North America Customer Experience Management Market, by Deployment tYPE
1.4.4 North America Customer Experience Management Market, by Vertical
1.4.5 North America Customer Experience Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Analytical Tool Type
2.1.1.2 Market By Touch Point Type
2.1.1.3 Market By Deployment Type
2.1.1.4 Market By End User
2.1.1.5 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. North America Customer Experience Management Market
3.1 North America Customer Experience Management Market by Touch Point Type
3.1.1 North America Call Centers Solution Market by Country
3.1.2 North America Email & Web Services Market by Country
3.1.3 North America Stores/ Branch Market by Country
3.1.4 North America Social Media Market by Country
3.1.5 North America Mobile & Others Market by Country

Chapter 4. North America Customer Experience Management Market by Analytical Tool Type
4.1 Introduction
4.1.1 North America Text Analytics Customer Experience Management Market by Country
4.1.2 North America Web Analytics Customer Experience Management Market by Country
4.1.3 North America Enterprise Feedback Management Software Customer Experience Management Market by Country
4.1.4 North America Speech Analytics & Others Customer Experience Management Market by Country

Chapter 5. North America Customer Experience Management Market by Deployment Type
5.1 Introduction
5.1.1 North America Cloud Deployment Customer Experience Management Market by Country
5.1.2 North America On Premise Deployment Customer Experience Management Market by Country

Chapter 6. North America Customer Experience Management Market by Vertical
6.1 Introduction
6.1.1 North America Customer Experience Management in BFSI Market by Country
6.1.2 North America Customer Experience Management in Government Market by Country
6.1.3 North America Customer Experience Management in Energy & Utilities Market by Country
6.1.4 North America Customer Experience Management in Healthcare Market by Country
6.1.5 North America Customer Experience Management in Manufacturing Market by Country
6.1.6 North America Customer Experience Management in Retail Market by Country
6.1.7 North America Customer Experience Management in Telecom, Media & Entertainment Market by Country
6.1.8 North America Customer Experience Management in Others Market by Country

Chapter 7. North America Customer Experience Management Market by Country
7.1 Introduction
7.2 US Customer Experience Management Market
7.2.1 US Customer Experience Management Market by Touch Point Type
7.2.2 US Customer Experience Management Market by Analytical Tool Type
7.2.3 US Customer Experience Management Market by Deployment Type
7.2.4 US Customer Experience Management Market by Vertical
7.3 Canada Customer Experience Management Market
7.3.1 Canada Customer Experience Management Market by Touch Point Type
7.3.2 Canada Customer Experience Management Market by Analytical Tool Type
7.3.3 Canada Customer Experience Management Market by Deployment Type
7.3.4 Canada Customer Experience Management Market by Vertical
7.4 Mexico Customer Experience Management Market
7.4.1 Mexico Customer Experience Management Market by Touch Point Type
7.4.2 Mexico Customer Experience Management Market by Analytical Tool Type
7.4.3 Mexico Customer Experience Management Market by Deployment Type
7.4.4 Mexico Customer Experience Management Market by Vertical
7.5 Rest of North America Customer Experience Management Market
7.5.1 Rest of North America Customer Experience Management Market by Touch Point Type
7.5.2 Rest of North America Customer Experience Management Market by Analytical Tool Type
7.5.3 Rest of North America Customer Experience Management Market by Deployment Type
7.5.4 Rest of North America Customer Experience Management Market by Vertical

Chapter 8. Competitive Study
8.1 Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles
9.1 Adobe Systems Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Product Launch
9.1.5.2 Partnerships, Collaborations, and Agreements
9.2 Avaya
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Strategies at a Glance
9.2.5.1 Product Launch
9.2.5.2 Partnerships, Collaborations, and Agreements
9.2.5.3 Mergers & Acquisitions
9.3 CA Technologies, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Strategies at a Glance
9.3.4.1 Product Launch
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.4.5.2 Partnerships, Collaborations, and Agreements
9.5 Nokia Corporation (Nokia Networks)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Open Text Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Strategies at a Glance
9.6.5.1 Product Launch
9.6.5.2 Partnerships, Collaborations, and Agreements
9.7 Oracle Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Strategies at a Glance
9.7.5.1 Product Launch
9.8 SAP SE
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Strategies at a Glance
9.8.5.1 Product Launch
9.8.5.2 Partnerships, Collaborations, and Agreements
9.8.5.3 Mergers & Acquisitions
9.9 SAS Institute, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 Zendesk
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Regional Analysis
9.10.4 Research & Development Expense
9.10.5 Strategies at a Glance
9.10.5.1 Product Launch
9.10.5.2 Partnerships, Collaborations, and Agreements
Note: Product cover images may vary from those shown
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  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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