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Europe Customer Experience Management Market Analysis (2018-2024)

  • ID: 4592905
  • Report
  • Region: Europe
  • 125 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Open Text Corporation
  • Oracle Corporation
  • MORE
The Europe Customer Experience Management Market size is expected grow at a market growth of 21.0% CAGR during the forecast period.
Rising complexity in the telecom sector has brought about new challenges to the telecom operators. Therefore, addressing customer expectation is critical. Providing subscribers with seamless customer experiences across various touch points and interaction channels is expected to be a key to bring in difference in the service levels. . The importance of customer experience is now a vital part of business strategies, as it helps organizations in enhancing their brands, improve customer loyalty, reduce customer churn, and as a result have a direct impact on the revenues. Disruption in digital technology has led the customers to demand for seamless experience while getting engaged via multiple channels or touch points. Technological advancements in cloud and big data analytics to design, manage, and improve end-to-end consumer experience process is expected to drive the market during the forecast period.

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the analysis of key stake holders of the Europe Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.
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Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Open Text Corporation
  • Oracle Corporation
  • MORE
Tables: 133 Pages: 125

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Experience Management Market, by Touch Point Type
1.4.2 Europe Customer Experience Management Market, by Analytical Tool Type
1.4.3 Europe Customer Experience Management Market, by Deployment tYPE
1.4.4 Europe Customer Experience Management Market, by Vertical
1.4.5 Europe Customer Experience Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Analytical Tool Type
2.1.1.2 Market By Touch Point Type
2.1.1.3 Market By Deployment Type
2.1.1.4 Market By End User
2.1.1.5 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Europe Customer Experience Management Market
3.1 Europe Customer Experience Management Market by Touch Point Type
3.1.1 Europe Call Centers Solution Market by Country
3.1.2 Europe Email & Web Services Market by Country
3.1.3 Europe Stores/ Branch Market by Country
3.1.4 Europe Social Media Market by Country
3.1.5 Europe Mobile & Others Market by Country

Chapter 4. Europe Customer Experience Management Market by Analytical Tool Type
4.1 Introduction
4.1.1 Europe Text Analytics Customer Experience Management Market by Country
4.1.2 Europe Web Analytics Customer Experience Management Market by Country
4.1.3 Europe Enterprise Feedback Management Software Customer Experience Management Market by Country
4.1.4 Europe Speech Analytics & Others Customer Experience Management Market by Country

Chapter 5. Europe Customer Experience Management Market by Deployment Type
5.1 Introduction
5.1.1 Europe Cloud Deployment Customer Experience Management Market by Country
5.1.2 Europe On Premise Deployment Customer Experience Management Market by Country

Chapter 6. Europe Customer Experience Management Market by Vertical
6.1 Introduction
6.1.1 Europe Customer Experience Management in BFSI Market by Country
6.1.2 Europe Customer Experience Management in Government Market by Country
6.1.3 Europe Customer Experience Management in Energy & Utilities Market by Country
6.1.4 Europe Customer Experience Management in Healthcare Market by Country
6.1.5 Europe Customer Experience Management in Manufacturing Market by Country
6.1.6 Europe Customer Experience Management in Retail Market by Country
6.1.7 Europe Customer Experience Management in Telecom, Media & Entertainment Market by Country
6.1.8 Europe Customer Experience Management in Others Market by Country

Chapter 7. Europe Customer Experience Management Market by Country
7.1 Introduction
7.2 Germany Customer Experience Management Market
7.2.1 Germany Customer Experience Management Market by Touch Point Type
7.2.2 Germany Customer Experience Management Market by Analytical Tool Type
7.2.3 Germany Customer Experience Management Market by Deployment Type
7.2.4 Germany Customer Experience Management Market by Vertical
7.3 UK Customer Experience Management Market
7.3.1 UK Customer Experience Management Market by Touch Point Type
7.3.2 UK Customer Experience Management Market by Analytical Tool Type
7.3.3 UK Customer Experience Management Market by Deployment Type
7.3.4 UK Customer Experience Management Market by Vertical
7.4 France Customer Experience Management Market
7.4.1 France Customer Experience Management Market by Touch Point Type
7.4.2 France Customer Experience Management Market by Analytical Tool Type
7.4.3 France Customer Experience Management Market by Deployment Type
7.4.4 France Customer Experience Management Market by Vertical
7.5 Russia Customer Experience Management Market
7.5.1 Russia Customer Experience Management Market by Touch Point Type
7.5.2 Russia Customer Experience Management Market by Analytical Tool Type
7.5.3 Russia Customer Experience Management Market by Deployment Type
7.5.4 Russia Customer Experience Management Market by Vertical
7.6 Spain Customer Experience Management Market
7.6.1 Spain Customer Experience Management Market by Touch Point Type
7.6.2 Spain Customer Experience Management Market by Analytical Tool Type
7.6.3 Spain Customer Experience Management Market by Deployment Type
7.6.4 Spain Customer Experience Management Market by Vertical
7.7 Italy Customer Experience Management Market
7.7.1 Italy Customer Experience Management Market by Touch Point Type
7.7.2 Italy Customer Experience Management Market by Analytical Tool Type
7.7.3 Italy Customer Experience Management Market by Deployment Type
7.7.4 Italy Customer Experience Management Market by Vertical
7.8 Rest of Europe Customer Experience Management Market
7.8.1 Rest of Europe Customer Experience Management Market by Touch Point Type
7.8.2 Rest of Europe Customer Experience Management Market by Analytical Tool Type
7.8.3 Rest of Europe Customer Experience Management Market by Deployment Type
7.8.4 Rest of Europe Customer Experience Management Market by Vertical

Chapter 8. Competitive Study
8.1 Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles
9.1 Adobe Systems Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Product Launch
9.1.5.2 Partnerships, Collaborations, and Agreements
9.2 Avaya
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Strategies at a Glance
9.2.5.1 Product Launch
9.2.5.2 Partnerships, Collaborations, and Agreements
9.2.5.3 Mergers & Acquisitions
9.3 CA Technologies, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Strategies at a Glance
9.3.4.1 Product Launch
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.4.5.2 Partnerships, Collaborations, and Agreements
9.5 Nokia Corporation (Nokia Networks)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Open Text Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Strategies at a Glance
9.6.5.1 Product Launch
9.6.5.2 Partnerships, Collaborations, and Agreements
9.7 Oracle Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Strategies at a Glance
9.7.5.1 Product Launch
9.8 SAP SE
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Strategies at a Glance
9.8.5.1 Product Launch
9.8.5.2 Partnerships, Collaborations, and Agreements
9.8.5.3 Mergers & Acquisitions
9.9 SAS Institute, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 Zendesk
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Regional Analysis
9.10.4 Research & Development Expense
9.10.5 Strategies at a Glance
9.10.5.1 Product Launch
9.10.5.2 Partnerships, Collaborations, and Agreements
Note: Product cover images may vary from those shown
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  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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