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Asia Pacific Customer Experience Management Market Analysis (2018-2024)

  • ID: 4592906
  • Report
  • Region: Asia, Asia Pacific
  • 125 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
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FEATURED COMPANIES

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Open Text Corporation
  • Oracle Corporation
  • MORE
The Asia Pacific Customer Experience Management Market size is expected grow at a market growth of 24.2% CAGR during the forecast period.

Asia Pacific is expected to be a pivotal region for expansion due to improving economic condition, significant number of call centers, growing trend of social media, and rising emphasis on customer experience and satisfaction. Text analytical tools are widely used in analyzing unstructured data, such as customer feedback, complaints, information noted by customer service representatives while conversing with the customers, to offer superior consumer experience. Contact center industry has widespread adoption of speech analytics software. Growing number of contact centers and increasing need for real-time cloud-based analytical solutions to improve customer experience have been the factors driving the speech analytics software market.

Based on Touch Point Type, the market is segmented into Call Centers, Email & Web Services, Stores/ Branch, Social Media, and Mobile & Others. Based on Analytical Tool Type, the market is segmented into Text Analytics, Web Analytics, Enterprise Feedback Management Software, and Speech Analytics & Others. Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on Vertical, the market is segmented into BFSI, Government, Energy & Utilities, Healthcare, Manufacturing, Retail, Telecom, Media & Entertainment, and Others. Based on Regions, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the Asia Pacific Customer Experience Management Market. Key companies profiled in the report include Adobe Systems Inc., Avaya, CA Technologies, Inc., IBM Corporation, Nokia Corporation (Nokia Networks), Open Text Corporation, Oracle Corporation, SAP SE, SAS Institute, Inc., and Zendesk.
Note: Product cover images may vary from those shown
2 of 4

FEATURED COMPANIES

  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Open Text Corporation
  • Oracle Corporation
  • MORE
Tables: 133 Pages: 125

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Customer Experience Management Market, by Touch Point Type
1.4.2 Asia Pacific Customer Experience Management Market, by Analytical Tool Type
1.4.3 Asia Pacific Customer Experience Management Market, by Deployment tYPE
1.4.4 Asia Pacific Customer Experience Management Market, by Vertical
1.4.5 Asia Pacific Customer Experience Management Market, by Country
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Segmental Analysis
2.1.1.1 Market By Analytical Tool Type
2.1.1.2 Market By Touch Point Type
2.1.1.3 Market By Deployment Type
2.1.1.4 Market By End User
2.1.1.5 Market By Country
2.2 Drivers, and Restraints
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Asia Pacific Customer Experience Management Market
3.1 Asia Pacific Customer Experience Management Market by Touch Point Type
3.1.1 Asia Pacific Call Centers Solution Market by Country
3.1.2 Asia Pacific Email & Web Services Market by Country
3.1.3 Asia Pacific Stores/ Branch Market by Country
3.1.4 Asia Pacific Social Media Market by Country
3.1.5 Asia Pacific Mobile & Others Market by Country

Chapter 4. Asia Pacific Customer Experience Management Market by Analytical Tool Type
4.1 Introduction
4.1.1 Asia Pacific Text Analytics Customer Experience Management Market by Country
4.1.2 Asia Pacific Web Analytics Customer Experience Management Market by Country
4.1.3 Asia Pacific Enterprise Feedback Management Software Customer Experience Management Market by Country
4.1.4 Asia Pacific Speech Analytics & Others Customer Experience Management Market by Country

Chapter 5. Asia Pacific Customer Experience Management Market by Deployment Type
5.1 Introduction
5.1.1 Asia Pacific Cloud Deployment Customer Experience Management Market by Country
5.1.2 Asia Pacific On Premise Deployment Customer Experience Management Market by Country

Chapter 6. Asia Pacific Customer Experience Management Market by Vertical
6.1 Introduction
6.1.1 Asia Pacific Customer Experience Management in BFSI Market by Country
6.1.2 Asia Pacific Customer Experience Management in Government Market by Country
6.1.3 Asia Pacific Customer Experience Management in Energy & Utilities Market by Country
6.1.4 Asia Pacific Customer Experience Management in Healthcare Market by Country
6.1.5 Asia Pacific Customer Experience Management in Manufacturing Market by Country
6.1.6 Asia Pacific Customer Experience Management in Retail Market by Country
6.1.7 Asia Pacific Customer Experience Management in Telecom, Media & Entertainment Market by Country
6.1.8 Asia Pacific Customer Experience Management in Others Market by Country

Chapter 7. Asia Pacific Customer Experience Management Market by Country
7.1 Introduction
7.2 China Customer Experience Management Market
7.2.1 China Customer Experience Management Market by Touch Point Type
7.2.2 China Customer Experience Management Market by Analytical Tool Type
7.2.3 China Customer Experience Management Market by Deployment Type
7.2.4 China Customer Experience Management Market by Vertical
7.3 Japan Customer Experience Management Market
7.3.1 Japan Customer Experience Management Market by Touch Point Type
7.3.2 Japan Customer Experience Management Market by Analytical Tool Type
7.3.3 Japan Customer Experience Management Market by Deployment Type
7.3.4 Japan Customer Experience Management Market by Vertical
7.4 India Customer Experience Management Market
7.4.1 India Customer Experience Management Market by Touch Point Type
7.4.2 India Customer Experience Management Market by Analytical Tool Type
7.4.3 India Customer Experience Management Market by Deployment Type
7.4.4 India Customer Experience Management Market by Vertical
7.5 South Korea Customer Experience Management Market
7.5.1 South Korea Customer Experience Management Market by Touch Point Type
7.5.2 South Korea Customer Experience Management Market by Analytical Tool Type
7.5.3 South Korea Customer Experience Management Market by Deployment Type
7.5.4 South Korea Customer Experience Management Market by Vertical
7.6 Singapore Customer Experience Management Market
7.6.1 Singapore Customer Experience Management Market by Touch Point Type
7.6.2 Singapore Customer Experience Management Market by Analytical Tool Type
7.6.3 Singapore Customer Experience Management Market by Deployment Type
7.6.4 Singapore Customer Experience Management Market by Vertical
7.7 Malaysia Customer Experience Management Market
7.7.1 Malaysia Customer Experience Management Market by Touch Point Type
7.7.2 Malaysia Customer Experience Management Market by Analytical Tool Type
7.7.3 Malaysia Customer Experience Management Market by Deployment Type
7.7.4 Malaysia Customer Experience Management Market by Vertical
7.8 Rest of Asia Pacific Customer Experience Management Market
7.8.1 Rest of Asia Pacific Customer Experience Management Market by Touch Point Type
7.8.2 Rest of Asia Pacific Customer Experience Management Market by Analytical Tool Type
7.8.3 Rest of Asia Pacific Customer Experience Management Market by Deployment Type
7.8.4 Rest of Asia Pacific Customer Experience Management Market by Vertical

Chapter 8. Competitive Study
8.1 Cardinal Matrix
8.2 Recent Industry Wide Strategic Developments
8.2.1 Partnerships, Collaborations and Agreements
8.2.2 Product Launches
8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles
9.1 Adobe Systems Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Strategies at a Glance
9.1.5.1 Product Launch
9.1.5.2 Partnerships, Collaborations, and Agreements
9.2 Avaya
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Strategies at a Glance
9.2.5.1 Product Launch
9.2.5.2 Partnerships, Collaborations, and Agreements
9.2.5.3 Mergers & Acquisitions
9.3 CA Technologies, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Strategies at a Glance
9.3.4.1 Product Launch
9.4 IBM Corporation
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Strategies at a Glance
9.4.5.1 Product Launch
9.4.5.2 Partnerships, Collaborations, and Agreements
9.5 Nokia Corporation (Nokia Networks)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Strategies at a Glance
9.5.5.1 Product Launch
9.5.5.2 Partnerships, Collaborations, and Agreements
9.6 Open Text Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Strategies at a Glance
9.6.5.1 Product Launch
9.6.5.2 Partnerships, Collaborations, and Agreements
9.7 Oracle Corporation
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expense
9.7.5 Strategies at a Glance
9.7.5.1 Product Launch
9.8 SAP SE
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Segmental and Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Strategies at a Glance
9.8.5.1 Product Launch
9.8.5.2 Partnerships, Collaborations, and Agreements
9.8.5.3 Mergers & Acquisitions
9.9 SAS Institute, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.1 Zendesk
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Regional Analysis
9.10.4 Research & Development Expense
9.10.5 Strategies at a Glance
9.10.5.1 Product Launch
9.10.5.2 Partnerships, Collaborations, and Agreements
Note: Product cover images may vary from those shown
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  • Adobe Systems Inc.
  • Avaya
  • CA Technologies, Inc.
  • IBM Corporation
  • Nokia Corporation (Nokia Networks)
  • Open Text Corporation
  • Oracle Corporation
  • SAP SE
  • SAS Institute, Inc.
  • Zendesk
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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