Listening skills are critical for success in any management or HR job, as well as for any employees who want to be viewed as effective leaders in the workplace. Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard.
Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren't likely to see you as effective if they don't believe that you really listen to their concerns and needs.
The good news is that effective listening is a communication skill that anyone can learn and improve with training and practice.
Objectives of the Presentation
Develop essential listening skill which is must if you are a manager, HR professional or a leader. Listening and understanding the needs and ideas of your co-workers could help you greatly to become more efficient.
Why Should you Attend
Whether you are already in a managerial, HR or other leadership role or you aspire to be in one someday, learning how to listen effectively is an important key to your success. Learning how to improve your listening skills can help you grow and gain appreciation.
- Key reasons for poor listening skills &habits
- How the listening process works, step-by-step
- 4 types of listening that managers/leaders must master
- Practical strategies to improve listening skills
- 10 general guidelines for effective listening
Ms Mary Gormandy White,
MTI Business Solutions
Mary Gormandy White, M.A., SPHR, SHRM-SCP is co-founder of MTI Business Solutions, an Alabama-based business consulting and corporate training firm. Mary specializes in HR, management, leadership and Everything DiSC training and consulting services. She has extensive experience facilitating training in areas related to human resources, management, leadership, communication, customer service, Everything DiSC and more. Mary works with a wide variety of clients throughout the U.S., teaches PHR/SPHR and SHRM-CP/SCP certification preparation courses, is an Everything DiSC certified trainer, and frequently speaks at conferences and association meetings nationwide. Mary is the author of 101 Human Resource Management Tips and 101 Successful PR Campaign Tips in the LifeTips book series and also works as a writer, editor, "HR Matters" blogger and social networking specialist with http://www.LoveToKnow.com. Her professional background includes extensive experience in operations management, HR, training design & development and public relations.