How to Avoid Negative Regulator Interventions

  • ID: 4715481
  • Report
  • 59 Pages
  • Mobile Market Development Ltd (Wireless Profit)
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Fines faced by network operators for breaches of security, abuse of market power or failure to comply with licence obligations, are becoming larger and being applied more rigorously.

As well as telecoms regulators, competition authorities and other bodies are also increasingly intervening in the sector.

While fines and dealing with regulators can be a distraction from running the business effectively, the potential harm to reputations and subsequent customer reaction to such interventions can be far more damaging in revenue and growth terms.

By increasing diligence and taking the right approach, operators can reduce the risk and improve their ability to manage their own future I the best interests of all stakeholders.

This report examines a number of interventions over a period of years, so that the common themes can be understood, and management approaches can be updated to minimise any negative impacts from such events.  The report should be read and acted on by any MNO that could benefit from reviewing its own approach to working with regulators.

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1 Overview

2 Introduction
2.1 Background to the Report
2.2 Report Content
2.3 Currency and Conversions
2.4 Further Questions and Feedback

3 Telecoms Regulation Background
3.1 The Context for Telecoms Regulation
3.1.1 Telecoms Regulation in the US
3.1.2 Telecoms Regulation in Europe
3.1.3 Telecoms Regulation in Other Markets
3.2 Classifying Regulator Types
3.2.1 Historical Regulator Classification
3.2.2 Regulator Types Today

4 Telecoms Sector Regulatory Action
4.1 Introduction
4.2 Telefónica in Spain in 2007 4.2.1 Background to Judgment
4.2.2 Market Impact
4.2.3 Learnings from Case
4.3 BT in the UK in 2015 4.3.1 Background to Judgment
4.3.2 Market Impact
4.3.3 Learnings from Case
4.4 EE in the UK in 2015 4.4.1 Background to Judgment
4.4.2 Market Impact
4.4.3 Learnings from Case
4.5 MTN in Nigeria in 2015 4.5.1 Background to Judgment
4.5.2 Market Impact
4.5.3 Learnings from Case
4.6 TalkTalk in the UK in 2016 4.6.1 Background to Judgment
4.6.2 Market Impact
4.6.3 Learnings from Case
4.7 Vodafone in the UK in 2016 4.7.1 Background to Judgment
4.7.2 Market Impact
4.7.3 Learnings from Case
4.8 BT in the UK in 2017 4.8.1 Background to Judgment
4.8.2 Market Impact
4.8.3 Learnings from Case
4.9 Orange, MTN And MOOV in Côte d’Ivoire in 2017 4.9.1 Background to Judgment
4.9.2 Market Impact
4.9.3 Learnings from Case
4.10 Sorenson Communications in the USA in 2017 4.10.1 Background to Judgment
4.10.2 Market Impact
4.10.3 Learnings from Case
4.11 Eir in Ireland in 2017 4.11.1 Background to Judgment
4.11.2 Market Impact
4.11.3 Learnings from Case
4.12 Telstra in Australia in 2018 4.12.1 Background to Judgment
4.12.2 Market Impact
4.12.3 Learnings from Case
4.13 Reliance Jio, Bharti, Idea & Vodafone in India in 2018 4.13.1 Background to Judgment
4.13.2 Market Impact
4.13.3 Learnings from Case
4.14 SFR in France in 2018 4.14.1 Background to Judgment
4.14.2 Market Impact
4.14.3 Learnings from Case
4.15 Altice in the Netherlands in 2018 4.15.1 Background to Judgment
4.15.2 Market Impact
4.15.3 Learnings from Case
4.16 T-Mobile in the USA in 2018 4.16.1 Background to Judgment
4.16.2 Market Impact
4.16.3 Learnings from Case

5 Summary of Learnings

6 Recommendations for Operators

7 Appendix – Feedback Questions

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  • Altice
  • Bharti
  • BT
  • Eir
  • Idea
  • MOOV
  • MTN
  • Openreach
  • Orange
  • Reliance Jio
  • SFR
  • Sorenson Communications
  • T-Mobile
  • TalkTalk
  • Telstra
  • Teléfonica
  • Vodafone
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