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Service Delivery Automation - Global Market Outlook (2017-2026)

  • ID: 4753142
  • Report
  • January 2019
  • Region: Global
  • 208 pages
  • Stratistics Market Research Consulting Pvt Ltd
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This report comes with 10% free customization, enabling you to add data that meets your specific business needs.

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FEATURED COMPANIES

  • Accenture
  • Automation Anywhere Inc.
  • Celaton Limited
  • IBM
  • Nice Systems Ltd.
  • Pegasystems Inc.
  • MORE
According to this report, the Service Delivery Automation market accounted for $2.44 billion in 2017 and is expected to reach $20.57 billion by 2026 growing at a CAGR of 26.7% during the forecast period. Factors like rising demand for advanced process analytics, the requirement of going agile for faster time-to-service and cost reduction & efficiency are fuelling the market growth. Moreover, lack of awareness and high monetary expenses for the initial implementation in developed as well as developing countries are some factors restraining the market growth.

Service Delivery Automation is the most basic level and it utilizes technology to replace a series of human actions by technologies in a business or information technology process. Service Delivery Automation is basically an ability to complement inheritance technologies with automated technologies that can simplify justifiable business cases and minimize disruption. Service Delivery Automation can be applied to gather pertinent information in the websites, manage to administer purchase orders and invoices, check for remarkable patterns in transactions and delete IDs & passwords among others.

On the basis of Organization Size, small and medium-sized enterprises segment is anticipated to grow at a substantial rate during the predicted period owing to the rising number of small and medium-sized enterprises adopting SDA. It helps SMEs to raise efficiency by replacing cyclic tasks with the automated process, thus saving cost on additional labor requirement. By Geography, North America is likely to grow at a considerable rate during the forecast period due to the presence of major players and rising demand for service delivery automation, specifically to substitute the process outsourcing. The major trends accountable for the growth of this region include the varied packaging demand increase for advanced sensing technology that will directly impact the rise of automated products. Improved technology and streamlined global supply chains/ logistics have untied US manufacturing from the limitations of geography. This trend has massively increased the potential opportunities of U.S. manufacturers and international competitors.

Some of the key players in the market are Blue Prism, IBM, Xerox Corporation, Uipath SRL, Openspan Inc., Ipsoft, Accenture, Pegasystems Inc., Sutherland Global Services, Nice Systems Ltd., Celaton Limited, Arago Us, Inc., Genfour Ltd., Softomotive Solutions Ltd. (Winautomation), Automation Anywhere Inc. and Exilant Technologies Private Limited .

Components Covered:
  • Software
  • Services
Types Covered:
  • Business Process Automation
  • IT Process Automation
Automations Covered:
  • Independent Automation
  • Assisted Automation
Organization Sizes Covered:
  • Large Enterprises
  • Small and Medium-sized Enterprises
Solutions Covered:
  • Robotic Automation
  • Artificial Intelligence
  • IT Automation
  • Macro or Scripted Automation
  • Business Process Management (BPM)
End Users Covered:
  • Banking Financial Service and Insurance(BFSI)
  • Energy and Utilities
  • Healthcare & Pharmaceuticals
  • Information Technology, Telecommunication & Media
  • Manufacturing and Automobile
  • Retail & Consumer Goods
  • Transport & Logistics
  • Travel and Hospitality
  • Other End Users
Regions Covered:

North America
  • US
  • Canada
  • Mexico
Europe
  • Germany
  • France
  • Italy
  • UK
  • Spain
  • Rest of Europe
Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa
What our report offers:
  • Market share assessments for the regional and country level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2016, 2017, 2018, 2022 and 2026 in PDF and all additional years in Excel
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis etc.
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements
Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the clients interest (Note: Depends of feasibility check)
Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances)

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FEATURED COMPANIES

  • Accenture
  • Automation Anywhere Inc.
  • Celaton Limited
  • IBM
  • Nice Systems Ltd.
  • Pegasystems Inc.
  • MORE
1 Executive Summary

2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions

3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Futuristic Market Scenario

4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Service Delivery Automation Market, By Component
5.1 Introduction
5.2 Software
5.3 Services

6 Global Service Delivery Automation Market, By Type
6.1 Introduction
6.2 Business Process Automation
6.2.1 Process Specific Automation
6.2.2 Industry Specific Automation
6.2.3 Generic Automation
6.3 IT Process Automation
6.3.1 Application Lifecycle Automation
6.3.2 Infrastructure Automation

7 Global Service Delivery Automation Market, By Automation
7.1 Introduction
7.2 Independent Automation
7.3 Assisted Automation

8 Global Service Delivery Automation Market, By Organization Size
8.1 Introduction
8.2 Large Enterprises
8.3 Small and Medium-sized Enterprises

9 Global Service Delivery Automation Market, By Solution
9.1 Introduction
9.2 Robotic Automation
9.3 Artificial Intelligence
9.4 IT Automation
9.5 Macro or Scripted Automation
9.6 Business Process Management (BPM)

10 Global Service Delivery Automation Market, By End User
10.1 Introduction
10.2 Banking Financial Service and Insurance (BFSI)
10.3 Energy and Utilities
10.4 Healthcare & Pharmaceuticals
10.5 Information Technology, Telecommunication & Media
10.6 Manufacturing and Automobile
10.7 Retail & Consumer Goods
10.8 Transport & Logistics
10.9 Travel and Hospitality
10.10 Other End Users

11 Global Service Delivery Automation Market, By Geography
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 Germany
11.3.2 UK
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia Pacific
11.4.1 Japan
11.4.2 China
11.4.3 India
11.4.4 Australia
11.4.5 New Zealand
11.4.6 South Korea
11.4.7 Rest of Asia Pacific
11.5 South America
11.5.1 Argentina
11.5.2 Brazil
11.5.3 Chile
11.5.4 Rest of South America
11.6 Middle East & Africa
11.6.1 Saudi Arabia
11.6.2 UAE
11.6.3 Qatar
11.6.4 South Africa
11.6.5 Rest of Middle East & Africa

12 Key Developments
12.1 Agreements, Partnerships, Collaborations and Joint Ventures
12.2 Acquisitions & Mergers
12.3 New Product Launch
12.4 Expansions
12.5 Other Key Strategies

13 Company Profiling
13.1 Blue Prism
13.2 IBM
13.3 Xerox Corporation
13.4 Uipath SRL
13.5 Openspan Inc.
13.6 Ipsoft
13.7 Accenture
13.8 Pegasystems Inc.
13.9 Sutherland Global Services
13.10 Nice Systems Ltd.
13.11 Celaton Limited
13.12 Arago Us, Inc.
13.13 Genfour Ltd.
13.14 Softomotive Solutions Ltd. (Winautomation)
13.15 Automation Anywhere Inc.
13.16 Exilant Technologies Private Limited

List of Tables
Table 1 Global Service Delivery Automation Market Outlook, By Region (2016-2026) ($MN)
Table 2 Global Service Delivery Automation Market Outlook, By Component (2016-2026) ($MN)
Table 3 Global Service Delivery Automation Market Outlook, By Software (2016-2026) ($MN)
Table 4 Global Service Delivery Automation Market Outlook, By Services (2016-2026) ($MN)
Table 5 Global Service Delivery Automation Market Outlook, By Type (2016-2026) ($MN)
Table 6 Global Service Delivery Automation Market Outlook, By Business Process Automation (2016-2026) ($MN)
Table 7 Global Service Delivery Automation Market Outlook, By Process Specific Automation (2016-2026) ($MN)
Table 8 Global Service Delivery Automation Market Outlook, By Industry Specific Automation (2016-2026) ($MN)
Table 9 Global Service Delivery Automation Market Outlook, By Generic Automation (2016-2026) ($MN)
Table 10 Global Service Delivery Automation Market Outlook, By IT Process Automation (2016-2026) ($MN)
Table 11 Global Service Delivery Automation Market Outlook, By Application Lifecycle Automation (2016-2026) ($MN)
Table 12 Global Service Delivery Automation Market Outlook, By Infrastructure Automation (2016-2026) ($MN)
Table 13 Global Service Delivery Automation Market Outlook, By Automation (2016-2026) ($MN)
Table 14 Global Service Delivery Automation Market Outlook, By Independent Automation (2016-2026) ($MN)
Table 15 Global Service Delivery Automation Market Outlook, By Assisted Automation (2016-2026) ($MN)
Table 16 Global Service Delivery Automation Market Outlook, By Organization Size (2016-2026) ($MN)
Table 17 Global Service Delivery Automation Market Outlook, By Large Enterprises (2016-2026) ($MN)
Table 18 Global Service Delivery Automation Market Outlook, By Small and Medium-sized Enterprises (2016-2026) ($MN)
Table 19 Global Service Delivery Automation Market Outlook, By Solution (2016-2026) ($MN)
Table 20 Global Service Delivery Automation Market Outlook, By Robotic Automation (2016-2026) ($MN)
Table 21 Global Service Delivery Automation Market Outlook, By Artificial Intelligence (2016-2026) ($MN)
Table 22 Global Service Delivery Automation Market Outlook, By IT Automation (2016-2026) ($MN)
Table 23 Global Service Delivery Automation Market Outlook, By Macro or Scripted Automation (2016-2026) ($MN)
Table 24 Global Service Delivery Automation Market Outlook, By Business Process Management (BPM) (2016-2026) ($MN)
Table 25 Global Service Delivery Automation Market Outlook, By End User (2016-2026) ($MN)
Table 26 Global Service Delivery Automation Market Outlook, By Banking Financial Service and Insurance(BFSI) (2016-2026) ($MN)
Table 27 Global Service Delivery Automation Market Outlook, By Energy and Utilities (2016-2026) ($MN)
Table 28 Global Service Delivery Automation Market Outlook, By Healthcare & Pharmaceuticals (2016-2026) ($MN)
Table 29 Global Service Delivery Automation Market Outlook, By Information Technology, Telecommunication & Media (2016-2026) ($MN)
Table 30 Global Service Delivery Automation Market Outlook, By Manufacturing and Automobile (2016-2026) ($MN)
Table 31 Global Service Delivery Automation Market Outlook, By Retail & Consumer Goods (2016-2026) ($MN)
Table 32 Global Service Delivery Automation Market Outlook, By Transport & Logistics (2016-2026) ($MN)
Table 33 Global Service Delivery Automation Market Outlook, By Travel and Hospitality (2016-2026) ($MN)
Table 34 Global Service Delivery Automation Market Outlook, By Other End Users (2016-2026) ($MN)

NOTE: Tables for North America, Europe, Asia Pacific, South America, and Middle East & Africa are represented in the same manner above.
Note: Product cover images may vary from those shown
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  • Blue Prism
  • IBM
  • Xerox Corporation
  • Uipath SRL
  • Openspan Inc.
  • Ipsoft
  • Accenture
  • Pegasystems Inc.
  • Sutherland Global Services
  • Nice Systems Ltd.
  • Celaton Limited
  • Arago Us, Inc.
  • Genfour Ltd.
  • Softomotive Solutions Ltd. (Winautomation)
  • Automation Anywhere Inc.
  • Exilant Technologies Private Limited
Note: Product cover images may vary from those shown
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