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Social Media Management Market by Component, Application, Organization Size, Industry Vertical, Deployment Model, and Region - Global Forecast to 2023

  • ID: 4753335
  • Report
  • Region: Global
  • 169 Pages
  • Markets and Markets
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Increasing Need for Enhancing the Customer Experience Through Social Media Measurement to Drive The Global Social Media Management Market

FEATURED COMPANIES

  • Adobe
  • Digimind
  • Google
  • IBM
  • Oracle
  • Spreadfast
  • MORE

Increasing need for enhancing the customer experience through social media measurement to drive the global social media management market

The author expects the global social media management market size to grow from USD 9.2 billion in 2018 to USD 17.7 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.1% during the forecast period. The key factors driving the social media management market include need to increase RoI on social media strategy, growing focus on the market and competitive intelligence, and need for social media measurement to enhance the customer experience.

Medium organizations segment to grow at the highest CAGR during the forecast period

The medium organizations segment witnesses increasing digitalization. They have been majorly dependent on the proliferation of mobile devices, Internet of Things (IoT), and social media user growth, which demands the need for managing these digital assets. Medium organizations have been increasingly investing in social media advertising, and marketing and selling activities to promote their products and services, as social marketing is gaining significant traction. It, in turn, has created the need for integrated social media management tools to share, collaborate, and manage enterprise content over social media for revenue generation.

Cloud deployment mode to grow at a higher CAGR during the forecast period

Rapid implementation, reduced setup, operational, and maintenance costs, and ease of use are major growth drivers for the cloud deployment mode in the social media management market. Although the cloud-based services help in saving costs, the initial value lies in the empowering business transformation. Pricing for the cloud-based solution may vary with the asset and storage requirements, the number of users, add-ons, and Application Programming Interface (API) connectors required. The flexibility to customize solutions as per an organization’s dynamic requirements and scalability are major drivers for the adoption of the cloud deployment mode.

Asia Pacific (APAC) to record the highest growth rate during the forecast period

Growing cloud adoption and vendor expansion are expected to drive the APAC social media management market during the forecast period. The high rate of internet usage and increased adoption of smartphones in APAC facilitate companies to adopt advanced solutions and forge strong connections with a wide range of target audiences. In addition, APAC is witnessing an increasing demand for cloud-driven social media management solutions, resulting in increasing investments and technological advancements across the retail and eCommerce industry vertical.

In-depth interviews were conducted with the Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the social media management market.

  • By Company – Tier 1 – 22%, Tier 2 – 30%, and Tier 3 – 48%
  • By Designation – C-Level – 25%, Director Level – 30%, and Others – 45%
  • By Region – North America – 12%, Europe – 42%, APAC – 26%, and RoW – 20%

Major vendors in the global social media management market include IBM Corporation (US), Oracle Corporation (US), Salesforce (US), Adobe Systems (US), Hootsuite Inc. (Canada), Sprout Social, Inc. (US), Google, Inc. (US), Sysomos (Canada), Sprinklr, Inc. (US), Digimind (France), Clarabridge (US), Spreadfast (US), Falcon.io (Denmark), Zoho Corporation, (India), and Lithium Technologies, LLC (US). The study includes in-depth competitive analysis of these key players in the social media management market with their company profiles, recent developments, and key market strategies.

Research Coverage
The social media management market revenue is primarily classified into revenues from solutions, tools, and platforms. The revenue is associated with software and platform offerings associated with support and maintenance, training and education in addition to the consulting services. Other segmentations comprise application, deployment model, organization size, industry vertical, and region.

Key Benefits
The report would help the market leaders/new entrants in the market with the information on the closest approximations of the revenue numbers for the overall social media management market and the subsegments. The report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

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Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Adobe
  • Digimind
  • Google
  • IBM
  • Oracle
  • Spreadfast
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.4 Regions Covered
1.5 Years Considered for the Study
1.6 Currency Considered
1.7 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.2 Top-Down Approach
2.4 Microquadrant Research Methodology
2.4.1 Vendor Inclusion Criteria
2.5 Market Forecast
2.6 Research Assumptions
2.7 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Social Media Management Market
4.2 Market Share, By Region
4.3 Market By Deployment Model
4.4 Market in EMEA: Top 3 Solutions and Countries

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Need to Increase ROI on Social Media Strategy
5.2.1.2 Increased Focus on the Market and Competitive Intelligence
5.2.1.3 Need for Social Media Measurement to Enhance the Customer Experience
5.2.2 Restraints
5.2.2.1 Regulatory and Compliance Constraints
5.2.2.2 Lack of Common Standards and Laws
5.2.3 Opportunities
5.2.3.1 Voluminous Data Generation Through Social Media Platforms
5.2.3.2 Increased Cloud Adoption
5.2.4 Challenges
5.2.4.1 Lack of A Single Solution to Manage Diverse Data Sets Captured From Social Media Platforms
5.3 Industry Trends
5.3.1 Key Trends in the Market
5.3.1.1 Social Media Monitoring and Listening Solutions to Witness A Higher Growth With the Rise in User-Generated Content on Social Media
5.3.1.2 Crowdsourcing on Social Media
5.3.1.3 AI Technology to Be Integrated With Social Media for Personalized Advertising and Understanding the Market Trends
5.3.1.4 Augmented Reality and Social Media
5.3.2 Social Media Management Market: Use Cases
5.3.2.1 Simplify360: Providing Advanced Social Customer Experience
5.3.2.2 Crowdfire: Delivering Exceptional Customer Care on Social Media in Real Time
5.3.2.3 IBM and Influential: Assessment of Campaign Effectiveness Through Social Intelligence
5.3.2.4 Quantzig: Understanding the Target Customer Base and Developing an Adequate Go-To-Market Strategy
5.3.2.5 Crimson Hexagon: Gathering Customer Responses for A New Product Launch Through Social Media Listening
5.3.2.6 Crowdfire: Helping Marketers Discover and Share Relevant and High-Quality Content on Their Social Media Platforms
5.3.2.7 Degordian: Creating A Social Media Strategy for Franck- Croatia’s Market Leader in the Coffee and Tea Categories

6 Social Media Management Market By Component
6.1 Introduction
6.2 Solutions
6.2.1 Social Media Marketing
6.2.1.1 Social Media Marketing to Become A Vital Tool for Marketers to Easily and Quickly Reach Their Targeted Audience
6.2.2 Social Media Listening, Monitoring, and Analytics
6.2.2.1 Need to Understand Customers, Their Perception, and Brand Awareness to Be the Primary Factor to Drive the Adoption of Social Media Listening, Monitoring, and Analytics Solution
6.2.3 Social Media Asset and Content Management
6.2.3.1 Need to Develop and Optimize Social Media Content to Drive the Adoption of Social Media Asset and Content Management
6.2.4 Social Media Risk and Compliance Management
6.2.4.1 Need to Mitigate Risks Associated With Social Media Platforms in Terms of Data Integrity and Security to Be the Primary Factor to Drive the Adoption of Social Media Risk and Compliance Management Solution
6.3 Services
6.3.1 Professional Services
6.3.1.1 Implementation and Consulting
6.3.1.1.1 Need for Effective Deployment and Strategic Outlook to Drive the Growth of the Implementation and Consulting Segment
6.3.1.2 Training and Support
6.3.1.2.1 Complexity of Operations and Need for Regular Assistance During the Software Cycle to Foster the Growth of the Training and Support Segment
6.3.2 Managed Services
6.3.2.1 Requirement of Customized Solutions and Need to Focus on Core Operations to Drive the Growth of the Managed Services Segment

7 Social Media Management Market By Application
7.1 Introduction
7.2 Sales and Marketing Management
7.2.1 Need to Directly Engage Target Audience Through Social Media Networks to Drive the Growth of the Sales and Marketing Management Segment
7.3 Customer Experience Management
7.3.1 Need to Improve and Optimize Customer Service Efforts to Drive the Growth of the Customer Experience Management Segment
7.4 Competitive Intelligence
7.4.1 Need to Increase Market Intelligence and Gain A Competitive Edge to Drive the Growth of the Competitive Intelligence Segment
7.5 Risk Management and Fraud Detection
7.5.1 Need to Mitigate the Risk Associated With Misuse of Customer Data and Strict Regulations to Drive the Growth of the Risk Management and Fraud Detection Segment
7.6 Others

8 Social Media Management Market By Organization Size
8.1 Introduction
8.2 Small Organizations (Revenue < USD 10 Million)
8.2.1 Increasing Number of Small Organizations in High Growth Markets and Need to Expand Their Reach to Drive the Growth of the Small Organizations Segment
8.3 Medium Organizations (Revenue: USD 10 Million ~ USD 1 Billion)
8.3.1 Need to Manage Increasing Digitalization of Organizations and Dependence on Online Channels for Reaching Targeted Customer Base to Drive the Growth of the Medium Organizations Segment
8.4 Large Enterprises (Revenue > USD 1 Billion)
8.4.1 Increasing Adoption of Advanced Technologies to Drive the Growth of the Large Enterprises Segment

9 Social Media Management Market By Deployment Model
9.1 Introduction
9.2 On-Premises
9.2.1 Data Security and Privacy Requirements in Heavily Regulated Industry Verticals to Be the Major Factors Driving the Adoption of On-Premises Deployment
9.3 Cloud
9.3.1 Rapid Implementation, Reduced Setup and Operational Cost, Low Maintenance Cost, 24×7 Data Accessibility, Scalability, and Ease of Use to Drive the Adoption of the Cloud Deployment Model

10 Social Media Management Market By Industry Vertical
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.2.1 Increasing Need to Improve Customer Service and Growth of Fintech to Have A Huge Impact on the BFSI Industry Vertical
10.3 Retail and Ecommerce
10.3.1 Increasing Adoption of Latest Technologies and Emergence of Various Ecommerce Websites to Fuel the Growth of Retail and Ecommerce Industry Vertical
10.4 Government and Public Sector
10.4.1 Reengineered Traditional Models and Improvement in Real-Time Interactions to Drive Social Media Management Adoption in Government Organizations
10.5 Healthcare and Life Sciences
10.5.1 Increasing Need to Monitor and Control the Effectiveness of Public Health Monitoring to Facilitate the Adoption of Social Media Management in Healthcare
10.6 Telecom and It
10.6.1 to Gain Insights From Voluminous Content and Growth in Demand for Data Persistence to Drive the Adoption of the Social Media Management in the Telecom and It Industry Vertical
10.7 Media and Entertainment
10.7.1 Need to Attract and Retain Consumers in A Highly Competitive and Multichannel Environment Leading to the Deployment of Social Media Monitoring Solutions in the Media and Entertainment Industry Vertical
10.8 Manufacturing
10.8.1 Manufacturing Companies to Adopt Social Media Management Tools to Understand and Identify Early Warning Signals and Reduce the Overall Cost
10.9 Travel and Hospitality
10.9.1 Need to Identify New Prospects and Offer Quality Services to Retain Existing Customers to Boost the Demand for Social Media Management Tools
10.10 Others

11 Social Media Management Market By Region
11.1 Introduction
11.2 North America
11.2.1 United States
11.2.1.1 Increasing Penetration of Social Media Users, and Compliance and Regulatory Mandates Across All Industry Verticals to Drive the Market Growth
11.2.2 Canada
11.2.2.1 Increasing Penetration of SMEs in the Country and the Huge Customer Base to Drive the Market Growth in Canada
11.3 Europe, Middle East, and Africa
11.3.1 UK and Ireland
11.3.1.1 Increasing Penetration of Smartphones and Rising Number of Social Network User Base to Drive the Adoption of Social Media Management Tools
11.3.2 France
11.3.2.1 Fastest Internet Penetration and Varied Patterns of Social Media Platforms to Assist Market Growth in France
11.3.3 Germany
11.3.3.1 Increasing Impact of Laws and Enforcement and Expansion Strategies Opted By Vendors to Create Growth Opportunities in Germany
11.3.4 Spain
11.3.4.1 Increasing Adoption of Social Media Platforms Across Multiple Industry Verticals to Drive Social Media Monitoring and Analytics Growth in Spain
11.3.5 Saudi Arabia
11.3.5.1 Increasing Digitalization and Growing Adoption of Cloud-Based Solutions to Drive the Growth of the Social Media Management Market
11.3.6 Rest of Emea
11.4 Asia Pacific
11.4.1 China
11.4.1.1 Rapidly Growing Internet User Base and Increased Focus on Ad Campaigns Among Organizations to Boost Social Media Monitoring Adoption in China
11.4.2 Japan
11.4.2.1 Increasing Need to Maximize Brand Reach and Engage With the Right People to Fuel the Social Media Management Tools Adoption Rate in Japan
11.4.3 Australia and New Zealand
11.4.3.1 Increasing Focus on Mid-Sized Organizations and Increased Smartphone Penetration to Drive the Market Growth
11.4.4 India
11.4.4.1 Significant Adoption of Smartphones, High Internet Penetration, and Increased Focus on Cloud-Based Solutions to Drive the Market Growth
11.4.5 Rest of APAC
11.5 Latin America
11.5.1 Mexico
11.5.1.1 Increasing Adoption of Digital Technologies and the Presence of the Largest Social Media User Base to Drive the Market Growth
11.5.2 Colombia
11.5.2.1 Need to Optimize and Gain Maximum RoI on Social Media Investments to Fuel the Market Growth
11.5.3 Brazil
11.5.3.1 Wide Adoption of Digitalization and Strong Vendor Presence to Drive the Market Growth
11.5.4 Rest of Latin America

12 Competitive Landscape
12.1 Competitive Leadership Mapping
12.1.1 Visionary Leaders
12.1.2 Innovators
12.1.3 Dynamic Differentiators
12.1.4 Emerging Companies
12.2 Strength of Product Portfolio
12.3 Business Strategy Excellence

13 Company Profiles
13.1 Adobe
13.2 IBM
13.3 Google
13.4 Oracle
13.5 Salesforce
13.6 Sprout Social
13.7 Hootsuite
13.8 Sysomos
13.9 Sprinklr
13.10 Digimind
13.11 Clarabridge
13.12 Spreadfast
13.13 Falcon.Io
13.14 Zoho
13.15 Lithium Technologies

14 Appendix
14.1 Key Insights of Industry Experts
14.2 Discussion Guide
14.3 Knowledge Store: Subscription Portal
14.4 Available Customization
14.5 Related Reports
14.6 Author Details

List of Tables
Table 1 Evaluation Criteria
Table 2 Factor Analysis
Table 3 Social Media Management Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 4 Social Media Usage in an Internet Minute, June 2018
Table 5 Social Media Management Market Size, By Component, 2016–2023 (USD Million)
Table 6 Solutions: Market Size By Type, 2016–2023 (USD Million)
Table 7 Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 8 Social Media Marketing Solution Market Size, By Type, 2016–2023 (USD Million)
Table 9 Social Media Marketing Solution Market Size, By Organization Size, 2016–2023 (USD Million)
Table 10 Social Media Marketing Solution Market Size, By Region, 2016–2023 (USD Million)
Table 11 Social Media Listening, Monitoring, and Analytics Solution Market Size, By Type, 2016–2023 (USD Million)
Table 12 Social Media Listening, Monitoring, and Analytics Solution Market Size, By Organization Size, 2016–2023 (USD Million)
Table 13 Social Media Listening, Monitoring, and Analytics Solution Market Size, By Region, 2016–2023 (USD Million)
Table 14 Social Media Asset and Content Management Solution Market Size, By Organization Size, 2016–2023 (USD Million)
Table 15 Social Media Asset and Content Management Solution Market Size, By Region, 2016–2023 (USD Million)
Table 16 Social Media Risk and Compliance Management Solution Market Size, By Organization Size, 2016–2023 (USD Million)
Table 17 Social Media Risk and Compliance Management Solution Market Size, By Region, 2016–2023 (USD Million)
Table 18 Social Media Management Market Size, By Service, 2016–2023 (USD Million)
Table 19 Services: Market Size By Region, 2016–2023 (USD Million)
Table 20 Professional Services: Market Size By Type, 2016–2023 (USD Million)
Table 21 Professional Services: Market Size By Region, 2016–2023 (USD Million)
Table 22 Implementation and Consulting Services: Market Size By Region, 2016–2023 (USD Million)
Table 23 Training and Support: Market Size By Region, 2016–2023 (USD Million)
Table 24 Managed Services: Market Size By Region, 2016–2023 (USD Million)
Table 25 Social Media Management Market Size, By Application, 2016–2023 (USD Million)
Table 26 Sales and Marketing Management: Market Size By Organization Size, 2016–2023 (USD Million)
Table 27 Sales and Marketing Management: Market Size By Region, 2016–2023 (USD Million)
Table 28 Customer Experience Management: Market Size By Type, 2016–2023 (USD Million)
Table 29 Customer Experience Management: Market Size By Organization Size, 2016–2023 (USD Million)
Table 30 Customer Experience Management: Market Size By Region, 2016–2023 (USD Million)
Table 31 Competitive Intelligence: Market Size By Organization Size, 2016–2023 (USD Million)
Table 32 Competitive Intelligence: Market Size By Region, 2016–2023 (USD Million)
Table 33 Risk Management and Fraud Detection: Market Size By Organization Size, 2016–2023 (USD Million)
Table 34 Risk Management and Fraud Detection: Market Size By Region, 2016–2023 (USD Million)
Table 35 Others: Market Size By Organization Size, 2016–2023 (USD Million)
Table 36 Others: Market Size By Region, 2016–2023 (USD Million)
Table 37 Social Media Management Market Size, By Organization Size, 2016–2023 (USD Million)
Table 38 Organization Size: Market Size By Type, 2016–2023 (USD Million)
Table 39 Small Organizations: Market Size By Region, 2016–2023 (USD Million)
Table 40 Medium Organizations: Market Size By Region, 2016–2023 (USD Million)
Table 41 Large Enterprises: Market Size By Region 2016–2023 (USD Million)
Table 42 Social Media Management Market Size, By Deployment Model, 2016–2023 (USD Million)
Table 43 On-Premises: Market Size By Region, 2016–2023 (USD Million)
Table 44 Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 45 Social Media Management Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 46 Banking, Financial Services, and Insurance: Market Size, By Region, 2016–2023 (USD Million)
Table 47 Retail and Ecommerce: Market Size, By Region, 2016–2023 (USD Million)
Table 48 Government and Public Sector: Market Size, By Region, 2016–2023 (USD Million)
Table 49 Healthcare and Life Sciences: Social Media Maagement Market Size, By Region, 2016–2023 (USD Million)
Table 50 Telecom and IT: Market Size, By Region, 2016–2023 (USD Million)
Table 51 Media and Entertainment: Market Size By Region, 2016–2023 (USD Million)
Table 52 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 53 Travel and Hospitality: Market Size By Region, 2016–2023 (USD Million)
Table 54 Others: Market Size By Region, 2016–2023 (USD Million)
Table 55 Social Media Management Market Size, By Region, 2016–2023 (USD Million)
Table 56 North America: Market Size By Component, 2016–2023 (USD Million)
Table 57 North America: Market Size By Solution Type, 2016–2023 (USD Million)
Table 58 North America: Market Size By Service, 2016–2023 (USD Million)
Table 59 North America: Market Size By Professional Service, 2016–2023 (USD Million)
Table 60 North America: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 61 North America: Market Size By Application, 2016–2023 (USD Million)
Table 62 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 63 North America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 64 North America: Market Size By Country, 2016–2023 (USD Million)
Table 65 Europe, Middle East and Africa: Social Media Management Market Size, By Component, 2016–2023 (USD Million)
Table 66 Europe, Middle East and Africa: Market Size By Solution Type, 2016–2023 (USD Million)
Table 67 Europe, Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 68 Europe, Middle East and Africa: Market Size By Professional Service, 2016–2023 (USD Million)
Table 69 Europe, Middle East and Africa: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 70 Europe, Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
Table 71 Europe, Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 72 Europe, Middle East and Africa: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 73 Europe, Middle East and Africa: Market Size By Country, 2016–2023 (USD Million)
Table 74 Asia Pacific: Social Media Management Market Size, By Component, 2016–2023 (USD Million)
Table 75 Asia Pacific: Market Size By Solution Type, 2016–2023 (USD Million)
Table 76 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 77 Asia Pacific: Market Size By Professional Service, 2016–2023 (USD Million)
Table 78 Asia Pacific: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 79 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
Table 80 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 81 Asia Pacific: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 82 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 83 Latin America: Social Media Management Market Size, By Component, 2016–2023 (USD Million)
Table 84 Latin America: Market Size By Solution Type, 2016–2023 (USD Million)
Table 85 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 86 Latin America: Market Size By Professional Service, 2016–2023 (USD Million)
Table 87 Latin America: Market Size By Deployment Model, 2016–2023 (USD Million)
Table 88 Latin America: Market Size By Application, 2016–2023 (USD Million)
Table 89 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 90 Latin America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 91 Latin America: Market Size By Country, 2016–2023 (USD Million)

List of Figures
Figure 1 Global Social Media Management Market: Research Design
Figure 2 Market: Bottom-Up Approach
Figure 3 Market: Top-Down Approach
Figure 4 Market Snapshot By Region, 2018 vs 2023
Figure 5 Market Snapshot By Component, 2018 vs 2023
Figure 6 Market Snapshot By Solution, 2018 vs 2023
Figure 7 Market Snapshot By Service, 2018 vs 2023
Figure 8 Market Snapshot By Professional Service, 2018 vs 2023
Figure 9 Market Snapshot By Organization Size, 2018 vs 2023
Figure 10 Market Snapshot By Deployment Model, 2018 vs 2023
Figure 11 Market Snapshot By Application, 2018 vs 2023
Figure 12 Market Snapshot By Industry Vertical, 2018–2023
Figure 13 Need for Social Media Measurement to Assess Customer Experience to Drive the Social Media Management Market
Figure 14 North America to Account for the Highest Market Share in 2018
Figure 15 Cloud Deployment Model to Dominate the Market in 2018
Figure 16 Social Media Marketing Solution and UK & Ireland to Hold the Highest Market Shares in 2018
Figure 17 Drivers, Restraints, Opportunities, and Challenges: Social Media Management Market
Figure 18 Social Media Penetration, By Country, 2018
Figure 19 Impact of Negative Online Experience (%)
Figure 20 Number of Social Media Users, Worldwide (2010–2016)
Figure 21 Impact of Customer Reviews on Purchase Decision
Figure 22 Solutions Segment to Account for A Larger Market Size During the Forecast Period
Figure 23 Social Media Marketing Segment to Account for the Largest Market Size During the Forecast Period
Figure 24 Professional Services Segment to Account for A Larger Market Size During the Forecast Period
Figure 25 Sales and Marketing Management Segment to Account for the Largest Market Size During the Forecast Period
Figure 26 Medium Organizations Segment to Account for the Largest Market Size During the Forecast Period
Figure 27 Cloud Segment to Account for A Larger Market Size During the Forecast Period
Figure 28 Banking, Financial Services and Insurance to Account for the Largest Market Size During the Forecast Period
Figure 29 North America to Account for the Largest Market Size During the Forecast Period
Figure 30 North America: Market Snapshot
Figure 31 Asia Pacific: Market Snapshot
Figure 32 Social Media Management (Global), Competitive Leadership Mapping, 2018
Figure 33 Ranking of Key Players in the Social Media Management Market, 2018
Figure 34 Adobe: Company Snapshot
Figure 35 SWOT Analysis: Adobe
Figure 36 IBM: Company Snapshot
Figure 37 SWOT Analysis: IBM
Figure 38 Google: Company Snapshot
Figure 39 SWOT Analysis: Google
Figure 40 Oracle: Company Snapshot
Figure 41 SWOT Analysis: Oracle
Figure 42 Salesforce: Company Snapshot
Figure 43 SWOT Analysis: Salesforce
Figure 44 SWOT Analysis: Sprout Social

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  • Adobe
  • Clarabridge
  • Digimind
  • Falcon.Io
  • Google
  • Hootsuite
  • IBM
  • Lithium Technologies
  • Oracle
  • Salesforce
  • Spreadfast
  • Sprinklr
  • Sprout Social
  • Sysomos
  • Zoho
Note: Product cover images may vary from those shown
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