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Profiles of How Academic Libraries Train & Deploy Student Workers

  • ID: 4755836
  • Report
  • February 2019
  • Region: Global
  • 53 pages
  • Primary Research Group
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The report looks closely at how six American colleges and universities recruit, choose, train, incentivize, deploy, evaluate and retain their student workers.  The colleges profiled are: Rutgers University, the University of Illinois at Urbana, Champaign, the University of North Dakota, Northland College, the University of Northern Michigan, and the University of Wisconsin, Madison. 

The report was written by Johanna Boyle, a former newspaper reporter, current New Jersey public librarian, and MLIS graduate of the library science school of the University of Wisconsin, Madison.  The study is based on detailed interviews with librarians who lead their institution’s efforts to train and deploy student workers.  

Among the many issues discussed are: salaries, salary scales and policies on promotions and salary increases; dismissals and grounds for dismissals; training in customer service & conflict resolution; training regimens and certification of competency in a broad range of tasks; novel uses for student workers; training of student workers for more sophisticated tasks in library reference; training of students to supervise other students; use of graduate students; methods of evaluation and assessment, and much more.

The report is designed to help its readers to benchmark their efforts with those of peer institutions and to learn by example from premier practitioners.

Note: Product cover images may vary from those shown
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ABOUT THE AUTHOR   

RUTGERS UNIVERSITY, Archibald S. Alexander Library   
About Rutgers   
About the Alexander Library   
Student Employee Tasks   
Recruitment and Training   
Retention   
Evaluation   

THE UNIVERSITY OF NORTH DAKOTA, Chester Fritz Library   
About the University of North Dakota   
About the Chester Fritz Library   
Student Employee Tasks   
Recruitment and Training   
Retention   
Evaluation   

UNIVERSITY OF WISCONSIN, MADISON, College Library   
About the University of Wisconsin-Madison   
About College Library   
Student Employee Tasks   
Recruitment and Training   
Retention   
Evaluation   

NORTHLAND COLLEGE, Dexter Library   
About Northland College   
About the Dexter Library   
Student Employee Tasks   
Recruitment and Training   
Retention   
Evaluation   

NORTHERN MICHIGAN UNIVERSITY, Lydia M. Olson Library   
About Northern Michigan University   
About the Olson Library   
Student Employee Tasks   
Recruitment and Training   
Retention   
Evaluation   

UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, Main Library   
About the University of Illinois   
About the Main Library   
Student Employee Tasks   
Recruitment and Training   
Retention   
Evaluation   

Note: Product cover images may vary from those shown
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