Why Learn With Us?
Our CX training uses only proven tools, techniques & methodologies which have been developed & refined since 2002. The results? Revenue growth, reduced costs & a competitive edge. Find out how!
One to One Training
The training is ‘live’ over a web meeting and conducted ‘one to one’ with an expert to maximize learning.
It is interactive, personal and is at a time that is mutually convenient.
What you will learn:
- How Customer Centricity and Stakeholder Centricity affects your Customer Experience.
- How Customer centric/stakeholder-centric (‘people first’) is your organization? Introducing the Naive to Natural model.
- Linking employee experience to customer experience.
- The nine areas that drive customer centricity and stakeholder centricity.
Upon ordering you can schedule a suitable time for this online course.
* Multiple Sessions are Available to Purchase at a Discounted Rate. *
Mr Colin Shaw,
Management Consulting ,
Colin Shaw is without question a world leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his four bestselling books and thought leading work. This has led ‘LinkedIn’, the leading business social media website, to pronounce Colin as one of the top 150 business influencers worldwide.
Colin has authored four internationally bestselling business books. Prior to launching Beyond Philosophy, Colin held a number of senior executive positions in Xerox, Mars and British Telecom (BT). He was ultimately appointed Senior Vice President of Customer Experience, where he led a team of 3,500 employees worldwide.
A sought-after key note speaker Colin’s interactive presentation style uses thought-provoking questions, humor and real-life anecdotes to engage, entertain and inform his audience. Audaciously Colin calls organizations live from the stage to make a point. Colin is a member of the National Speakers Association, and has presented at countless key note speeches. He has been featured as an expert on CNN, BBC TV, Sky News, BBC Radio. In addition, Colin has been quoted in The Times, Marketing, Marketing Week, Customer Management, and many other publications.
Colin is a devoted family man. He is a keen boater, angler and supporter of Luton Town Football Club. Colin collects 1966 World Cup Soccer memorabilia.