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The Operator Business Services: Canada Forecast 2018-2023

  • ID: 4761762
  • Report
  • April 2019
  • Region: Canada
  • 16 pages
  • Analysys Mason
Operator Business Services Revenue in Canada Will Grow During the Forecast Period, But Slowly, as Revenue from Data and ICT Services Continues to Increase

FEATURED COMPANIES

  • Allstream
  • Bell
  • Eastlink
  • Rogers Communications
  • SaskTel
  • Shaw Communications

This report provides an outlook on the telecoms and ICT services market in Canada for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, unified communications and public and private cloud services.

This report contains:

  • forecasts for operator services to micro, small and medium-sized enterprises (MSMEs) and large enterprises including fixed and mobile voice and data services, IoT connectivity services and other business services such as security and co-location and hosting
  • quantification of revenue, the number of connections or users and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • an estimate of the total market addressable by operators for ICT business services and the likely share achievable by them for each service
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).

It also provides brief profiles of operators active in the Canadian business market including Allstream, Bell, Eastlink, Rogers Communications, SaskTel, Shaw Communications, TELUS and Videotron.

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Allstream
  • Bell
  • Eastlink
  • Rogers Communications
  • SaskTel
  • Shaw Communications

1. Executive summary

  • Executive summary: revenue growth will be driven by fixed and mobile data and IoT connectivity, as well as other value-added business services
  • Implications for operators

2. Forecast results

  • Operator business revenue in Canada will grow as revenue from data services and other business services continues to increase
  • Most of the revenue growth for small businesses will come from broadband, but other business services will drive revenue growth for large enterprises
  • Mobile data revenue is expected to grow significantly, and we expect a further increase in the number of handset connections
  • Revenue growth from broadband will largely offset declines in legacy fixed voice services revenue
  • High-bandwidth services for both broadband and dedicated connections will continue to grow in importance
  • The addressable market for other business services will continue to grow as enterprises adopt further cloud-based business solutions
  • Operator revenue from other business services forms a small but rapidly growing share of overall business revenue
  • The broader enterprise IT and managed services market reaches beyond those services addressed by operators and is currently worth around CAD70 billion

3. Operator profiles

  • The Canadian business market is characterised by a mix of regional incumbents, cable challengers and B2B specialists
  • Cable operators’ share of the business broadband market is growing, and alternative operators are finding revenue growth in business data services
  • Bell Canada Enterprises
  • TELUS
  • Rogers Communications
  • Regional operators

4. Forecast methodology and assumptions

  • Forecast methodology and assumptions: presentation of results
  • Forecast methodology and assumptions: market definition
  • Forecast methodology and assumptions: modelling approach
  • Forecast methodology and assumptions: mobile services
  • Forecast methodology and assumptions: fixed services
  • Forecast methodology and assumptions: other business services
  • Forecast methodology and assumptions: broader IT categories

5. About the author

List of figures
Figure 1: Change in telecoms operator retail revenue from businesses by service type, Canada, 2018–2023
Figure 2: Connections for businesses and CAGRs by type of connection, Canada, 2018–2023
Figure 3: Telecoms operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by enterprise size, Canada
Figure 4: Telecoms operator retail revenue from businesses by service type, Canada, 2014–2023
Figure 5: Percentage of operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by service type, Canada
Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, Canada, 2018
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, Canada, 2018 and 2023
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, Canada, 2014–2023
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, Canada, 2014–2023
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, Canada, 2014–2023
Figure 11: Other business services retail revenue from businesses by service type, Canada, 2014–2023
Figure 12: Other business services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, Canada, 2023
Figure 13: Enterprise IT and managed services market, 2018– 2023
Figure 14: Business local voice access lines market share, by number of connections, Canada, 2017
Figure 15: Business Internet access market share, by revenue, Canada, 2017
Figure 16: Business data services and private line market share, by revenue, Canada, 2017
Figure 17: Shaw Communications’s business revenue, 2017–2018
Figure 18: Percentage of enterprises, employees and business sites by enterprise size, Canada, 2018
Figure 19: Diagram of the forecast modelling approach
Figure 20: Definitions and key drivers for mobile services
Figure 21a: Definitions and key drivers for fixed services
Figure 21b: Definitions and key drivers for fixed services
Figure 22a: Definitions and key drivers for other business services
Figure 22b: Definitions and key drivers for other business services
Figure 23: Description of broader IT categories tracked by AMI Partners

Note: Product cover images may vary from those shown
  • Allstream
  • Bell
  • Eastlink
  • Rogers Communications
  • SaskTel
  • Shaw Communications
  • TELUS
  • Videotron
Note: Product cover images may vary from those shown

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