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Global Hosted PBX Market 2019-2025

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  • May 2019
  • Region: Global
  • Orion Market Research Private Limited
  • ID: 4770678
UP TO OFF until Dec 31st 2022
Global Hosted PBX Market, Size, Share & Trends Analysis Report, by End-User (Banking, Financial Services and Insurance (BFSI), Healthcare, Retail, Education, Manufacturing Industry, and Others) and Forecast, 2019-2025.

Hosted PBX is a private branch exchange (PBX) delivered as a hosted service, it provides PBX functionality such as automated attendant, automatic call distribution, voicemail, and call transfer. The PBX works through routing calls to extensions and allows VoIP (Voice over Internet Protocol) service provider to maintain equipment and software. The hosted PBX system is based on cloud computing technology, the data is transferred and stored via the internet. The hosted PBX system, also known as a virtual PBX or cloud PBX, offers all the PBX system application, features, and calling services on the cloud. The cloud-based phone systems allow providing multi-office networking, advanced disaster recovery, and budget-friendly pricing. The hosted PBX is connected to customer or client, by telephone systems via IP-based networks or internet.

Moreover, the hosted PBX system helps companies to use telephony features such as conference calling, voicemail, faxing, automated greetings, call auditing, call logs, touchtone menus, and so on. The companies manage call routing, equipment, software that are involved in the hosted PBX service. The hosted PBX service can function over the Public Switched Telephone Network (PSTN) via the internet (hosted IP PBX via internet telephony, or VoIP). Through the hosted PBX system, clients can easily reach through phone extension number, simply dialing extensions allows interoffice communication, and callers are directed to proper call recipient by auto-attendant feature. The hosted PBX system allows the operating PBX phone system in the cloud. The system lets small, medium or large sized businesses to have sophisticated telecommunications, without any huge initial capital expenditure which are needed for traditional PBX systems. The hosted PBX systems are supported through hosted VoIP provider, and the systems work by connecting calls via broadband and the only hardware needed on the premises is the phone handsets.

The VoIP Tech provides a modern solution for business communication needs, the key features of hosted PBX solutions include call forwarding, remote voice mail access, automatic line selection, administrator portal, and call recording. The factors contributing towards the growth of the hosted PBX market includes increasing demand for enterprise mobility, adoption of cloud and network communication application. Privacy concern, security and the quality of service depends on the uniformity of connection to the vendor's hosted service considered as the major restraint for the growth of the market. The companies which are involved in providing a solution of services of hosted PBX market includes XO Communications, LLC, 3CX, 8x8, Inc., Ooma, Inc., Vonage Holdings Corp., and MegaPath Cloud Company, LLC. The companies are focused to provide hosted PBX solutions and services to stay competitive in the market. The major market players are adopting strategies such as merger & acquisition, geographical expansion, to expand individual market share and enhance the growth of hosted PBX market, globally.

In August 2018, Net2Phone Inc., launched Unified Communications Service in Mexico, which enables the Mexican enterprise to upgrade to Net2Phone's powerful and affordable cloud PBX solutions. The net2phone is a global provider of cloud communications solutions, the company launched net2phone hosted PBX unlimited service in Mexico. It is an integrated communication service, which enhances collaboration, reduces cost and increases productivity. It offers services such as domestic calling to landlines and mobile phones, and unlimited calls to international destinations such as the US, UK, Peru, Spain, Colombia, Brazil, Chile, and Argentina. It provides VoIP telecommunications functionality such as voicemail to email, customized auto-attendants, follows me call management; and advanced VoIP phones. On the basis of geography, the market is segmented into North America, Europe, Asia-Pacific and Rest of the World. North America dominates the hosted PBX market owing to increasing investments in wireless technologies. The region experienced rapid adoption of technologies such as cloud and IoT, which allow to provide reliable connectivity and boost the growth of global hosted PBX market.

Research Methodology

The market study of the global hosted PBX market is incorporated by extensive primary and secondary research. Secondary research has been conducted to refine the available data to break down the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior and macroeconomic factors. Numbers extracted from Secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings the authenticity of our reports.

Secondary Sources Include:
  • Financial reports of companies involved in the market.
  • Authentic public databases.
  • Whitepapers, research-papers and news blogs.
  • Company websites and their product catalog.
  • Forward looking statements of key market players

The report is intended for companies, research organizations, investment companies, government organizations, telecom service provider for overall market analysis and competitive analysis. The report will serve as a source for 360-degree analysis of the market thoroughly integrating different models delivering insights into the market for better business decisions.

The Report Covers:
  • Comprehensive research methodology of the global hosted PBX market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the global hosted PBX market.
  • Insights about market determinants which are stimulating the global hosted PBX market.
  • Detailed and extensive market segments with regional distribution of forecast revenues.
  • Extensive profiles and recent developments of market players.

Table of Contents

1. Report Summary
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. By Geography
2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
2.3. Rules & Regulations
3. Competitive Landscape
3.1. Competitive Dashboard
3.2. Key Strategy Analysis
3.3. Key Company Analysis
3.3.1. 8x8, Inc. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.2. JIVE Canada (LogMeIn, Inc.) Overview Financial Analysis SWOT Analysis Recent Developments
3.3.3. Ooma, Inc. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.4. RingCentral, Inc. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.5. Vonage Holdings Corp. Overview Financial Analysis SWOT Analysis Recent Developments
4. Market Determinants
4.1. Motivators
4.2. Restraints
4.3. Opportunities
5. Market Segmentation
5.1. Global Hosted PBX Market by End-User
5.1.1. Banking, Financial Services and Insurance (BFSI)
5.1.2. Healthcare
5.1.3. Retail
5.1.4. Education
5.1.5. Manufacturing Industry
5.1.6. Others (Real Estate)
6.1. North America
6.1.1. United States
6.1.2. Canada
6.2. Europe
6.2.1. UK
6.2.2. Germany
6.2.3. Italy
6.2.4. Spain
6.2.5. France
6.2.6. Rest of Europe
6.3. Asia-Pacific
6.3.1. China
6.3.2. India
6.3.3. Japan
6.3.4. Rest of Asia-Pacific
6.4. Rest of the World
7.1. 3CX
7.2. 8x8, Inc.
7.3. Bullseye Telecom
7.4. Dialpad, Inc.
7.5. Digium, Inc.
7.6. Engin Pty, Ltd.
7.7. Grandstream Networks, Inc.
7.8. Intermedia.net, Inc.
7.9. Intulse, Ltd.
7.10. JIVE Canada (LogMeIn, Inc.)
7.11. MegaPath Cloud Company, LLC
7.12. Mitel Networks Corp.
7.13. Net2Phone, Inc.
7.14. Nextiva, Inc.
7.15. NICE, Ltd.
7.16. Ooma, Inc.
7.17. PanTerra Networks, Inc.
7.18. RingCentral, Inc.
7.19. TelePacific Communications
7.20. VirtualPBX.com, Inc.
7.21. Vonage Holdings Corp.
7.22. XO Communications, LLC
* List of Tables and Figures available on enquiry

Companies Mentioned

A selection of companies mentioned in this report includes:

  • 3CX
  • 8x8, Inc.
  • Bullseye Telecom
  • Dialpad, Inc.
  • Digium, Inc.
  • Engin Pty, Ltd.
  • Grandstream Networks, Inc.
  • Intermedia.net, Inc.
  • Intulse, Ltd.
  • JIVE Canada (LogMeIn, Inc.)
  • MegaPath Cloud Company, LLC
  • Mitel Networks Corp.
  • Net2Phone, Inc.
  • Nextiva, Inc.
  • NICE, Ltd.
  • Ooma, Inc.
  • PanTerra Networks, Inc.
  • RingCentral, Inc.
  • TelePacific Communications
  • VirtualPBX.com, Inc.
  • Vonage Holdings Corp.
  • XO Communications, LLC