We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!
This problem is so severe that Dr. Kusy's research discovered:
- Only 1-6% of targets of incivility ever filed complaint
- 94% of leaders reported working with toxic people
- 92% rated the severity from 7 to 10 on a 10-point scale
- 45% said the uncivil person lashed out 2-3 times per week
- 51% of victims said they would likely leave as a result
Why you should attend
Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.
More revealing is the impact of toxic people on patient safety:
- 70-80% of medical professionals reported medication errors due to disruptive behaviors
- 51% nurses reported patient errors from physician abuse
- 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
- 50% can't handle the incivility
- 31% nurses quit as a result of a toxic person
- Intimidation caused 49% med errors resulting 27% patient mortality
Agenda
- How toxic people reduce patient safety
- How toxic people erode team performance
- What to do about toxic providers who are organizational stars
- How to avoid hiring toxic people
- What to do once a toxic individual is there
- Why feedback to toxic people often fail
- How to coach a toxic peer, toxic boss, or toxic direct report
- Patient areas as a result of a toxic person
Speakers
Dr. Mitchell Kusy,
Professor ,
Antioch UniversityDr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development, he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.
Who Should Attend
- Chief Nursing Office
- Nurse Leads
- Medical Leaders
- Nurses
- Physicians
- Ancillary Healthcare Professionals
- HR Healthcare Leaders
- Healthcare Administrators
