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European Consumer & Small Business Parcels Services (C2X): Market Insight Report 2019

  • Report

  • 134 Pages
  • January 2019
  • Region: Europe
  • Apex Insight
  • ID: 4802159
This report focuses on an important segment of the parcels industry: those services designed to carry parcels on behalf of consumers and small businesses that are sending parcels.

We quantify the market segment size, historical growth rates, segmentation patterns and levels of market profitability while reviewing key factors behind these figures.

We also carry out an in-depth analysis of the relevant drivers of industry growth. This includes trends in home shopping, the growth of marketplaces and the development of new services targeted at this segment.

A broad range of companies who serve the consumer/small business segment across Europe are profiled, their strategies and positioning are reviewed and their performance and prospects are analysed.

The report sets out historical trends in a data-rich document with over 80 charts and tables.

It contains our forecast scenario for consumer/small business segment growth which is based on analysis of historical trends and our understanding of growth drivers.

This report is based on
– Interviews with senior-level contacts in the parcels and home shopping industries
– In-depth analysis of the macroeconomic environment and relevant parcels market drivers
– Financial analysis of the accounts of companies in the industry
– Our own experience of advising both companies and investors in the parcels and home shopping industry

Information from these sources has been synthesised and presented clearly and concisely with extensive use of charts and tables to illuminate points and support conclusions.

The report is intended for
– Parcels carriers and logistics groups,
– Home-shopping retailers,
– Operators of consumer/small business parcels service providers,
– Potential entrants to the segment,
– Investors,
– Banks,
– Analysts,
– Consultants
– Government/regulators
– Other parties with interests in the area

Changes since the previous edition

All areas of the report, including our forecasts have been reviewed and updated and, where appropriate, re-written to reflect latest market developments and new information which has come to light. Readers who have used previous versions of our report will note that this process has led to us making revisions to our estimates of the overall size of the segment and our historical and forecast growth rates

Table of Contents

1. Introduction
  • About this report
  • Summary
  • About the author
  • Contents
  • List of charts and tables
2. The Consumer and Small Business Consigned Parcels Market
  • Market definition
  • History
  • New business models
  • Response of national post offices
  • Response of established B2B/B2C carriers
  • Market Size and Growth
3. Segment drivers
  • Historical GDP
  • Internet retail
  • Internet retail – international comparisons
  • Returns
  • Basket size
  • Returns rate
  • Trends in returns
  • Free returns
  • eBay/Amazon marketplace sales
  • Sales by category
  • Sales by country
4. Competitive Landscape
  • Business Models
  • Networks
  • Brokers
  • Dedicated services from mainstream carriers
5. Profiles
  • DHL Service Points/Paketshops
  • La Poste (incl. DPD Pickup)
  • Hermes
  • MondialRelay
  • UPS Access Point
  • GLS
  • FedEx
  • TNT
  • InPost
  • Collect+
  • Doddle
  • MBE
  • Ipostparcels
  • Parcel2Go
  • Interparcel
  • Parcel Monkey
  • Packlink
  • LetMeShip
  • Hofert Transporte
  • Cargo International
  • iloxx eService
  • Boxtale SAS
  • Envoi2Colis
  • MGP Upela
  • Colis Voiturage SARL
  • Sendabox.it
  • Cheap Cargo Holding BV
  • Boekuwzending
  • ParcelParcel Group BV
  • P-O-S-T.nl
  • Parcel.nl BV/(Shippingcenter.nl)
  • uShip Europe BV
  • KurJerzy.pl
  • AlleKurier sp. z o.o.
  • Eurokurier Sp. z o.o./(WysylajNajtaniej.pl)
  • R2G Polska Sp. z o.o/(Apaczka.pl)
  • BPS/(TwoiKurierzy.pl)
  • SBCI Sp. z o.o./(Sender24.pl)
  • Fraktjakt.se
  • Bussgods.se
  • Budguiden.se
  • SwipBox
6. Country Markets
  • UK – Market size and growth
  • UK – Market drivers
  • UK historical GDP
  • Retail sales
  • Home shopping
  • Internet shopping and parcels volumes
  • Mail order
  • Marketplace sales
  • Population
  • UK – Competitive landscape
  • Royal Mail
  • Other providers
  • Service price comparison
  • Carrier satisfaction
  • Carrier volumes
  • Network size
  • Revenue and Growth
  • Revenue per parcel
  • Profitability
  • Website rankings
  • UK – Forecasts
  • Market forecast
  • Market share trend Implications
  • Germany
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive Landscape
  • France
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive Landscape
  • Italy
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive LandscapeSpain
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive Landscape
  • Netherlands
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive Landscape
  • Belgium
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive Landscape
  • Poland
  • Market Size and Growth
  • Forecasts
  • Internet retail
  • Marketplace sales
  • Population
  • Competitive Landscape
7. Forecasts
  • GDP
  • Home shopping sales
  • Marketplace sales
  • Market forecast
  • Risks to the forecast & implications for key participants
  • National postal services
  • Networks
  • Brokers
8. Appendix
  • Glossary of terms
List of charts and tables
  • Number of post offices by country
  • Average number of inhabitants served by each post office in 2013
  • Number of parcel shop and locker bank locations by country
  • European market volume by country/millions of parcels
  • Segment volume and growth by sub-segment/millions
  • European GDP growth: 2009-14/annual % change
  • European GDP growth by country: 2009-14/CAGR %
  • Internet retail sales by country/€bn
  • Internet retail as % of GDP
  • Internet shopping returns rate by category of item/%
  • % of leading retailers offering free returns by country
  • % of leading UK internet retailers offering free returns
  • When you can charge returns costs to customers, do you intend to do so?
  • eBay UK Revenue/$bn
  • eBay Global Marketplaces revenue/$bn
  • eBay Gross Merchandise Volume (GMV)/$bn
  • Average selling price of merchandise on eBay UK and volume/£, millions
  • eBay sales by category/% of total sales
  • eBay marketplace sales index by country
  • UK consumers’ parcel sending frequency
  • 2009-15 population growth by country/average annual % change
  • Collections as a percentage of total parcel shop volume by country
  • List of company profiles
  • UK Segment volume and growth by sub-segment/millions
  • UK real GDP/% annual changes
  • UK retail sales growth/% annual change
  • UK Mail order and internet retail/£bn
  • eBay sales index/highest =
  • Population growth in the UK 2010-16/annual % change
  • C2X parcels volumes: Royal Mail vs. others/millions of parcels
  • Number of UK Post Offices by year
  • Service price comparison/£
  • Customer satisfaction distribution
  • Types of problems
  • Past Switching Behaviour/% of customers who switched
  • Customer switching behaviour/previous carrier used
  • Satisfaction level by carrier
  • Volumes/millions
  • Number of locations
  • Revenue per location/£’
  • Last three years’ revenue/£m
  • Annual revenue growth rate over the latest three years/CAGR %
  • Revenue per parcel/£
  • Gross and Operating margin/%
  • Alexa internet traffic ranking – UK ranking
  • UK GDP real GDP/% annual changes - Historical and forecast
  • Consumer and small business parcels volume forecast, by segment/millions
  • Royal Mail and others’ segment share trends/millions of parcels
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population growth in Germany 2010-16/annual % change
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population growth in France 2010-16/annual % change
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population in Italy 2010-16/annual % change
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population growth in Spain 2010-16/annual % change
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population growth in the Netherlands 2010-16/annual % change
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population growth in Belgium 2010-16/annual % change
  • Consumer and small business parcels volume by segment/millions
  • Internet retail, 2010-20/€bn
  • Internet retail as percentage of GDP vs European average
  • eBay sales index/highest =
  • Population growth in Poland 2010-16/annual % change
  • European GDP growth: 2009-19/annual % change
  • European GDP growth by country: 2009-14, 2014-19/CAGR %
  • European internet retail by country 2009 to 2019/€bn
  • Consumer and small business parcels volume forecast, by country/millions
  • Consumer and small business parcels volume forecast, by segment/millions

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • AlleKurier sp. z o.o.
  • Boekuwzending
  • Boxtale SAS
  • BPS/(TwoiKurierzy.pl)
  • Budguiden.se
  • Bussgods.se
  • Cargo International
  • Cheap Cargo Holding BV
  • Colis Voiturage SARL
  • Collect+
  • DHL Service Points/Paketshops
  • Doddle
  • Envoi2Colis
  • Eurokurier Sp. z o.o./(WysylajNajtaniej.pl)
  • FedEx
  • Fraktjakt.se
  • GLS
  • Hermes
  • Hofert Transporte
  • iloxx eService
  • InPost
  • Interparcel
  • Ipostparcels
  • KurJerzy.pl
  • La Poste (incl. DPD Pickup)
  • LetMeShip
  • MBE
  • MGP Upela
  • MondialRelay
  • P-O-S-T.nl
  • Packlink
  • Parcel Monkey
  • Parcel.nl BV/(Shippingcenter.nl)
  • Parcel2Go
  • ParcelParcel Group BV
  • R2G Polska Sp. z o.o/(Apaczka.pl)
  • SBCI Sp. z o.o./(Sender24.pl)
  • Sendabox.it
  • SwipBox
  • TNT
  • UPS Access Point
  • uShip Europe BV