Social Customer Relationship Management (CRM) - Global Strategic Business Report

Report
193 Pages
April 2024
Region: Global
Global Industry Analysts, Inc
ID: 4806129

Global Social Customer Relationship Management (CRM) Market to Reach $1.4 Trillion by 2030

The global market for Social Customer Relationship Management (CRM) estimated at US$61 Billion in the year 2022, is projected to reach a revised size of US$1.4 Trillion by 2030, growing at a CAGR of 48.1% over the analysis period 2022-2030. Social Engagement, one of the segments analyzed in the report, is projected to record 49.8% CAGR and reach US$460.7 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Social Monitoring segment is readjusted to a revised 50.6% CAGR for the next 8-year period.

The U.S. Market is Estimated at $18.6 Billion, While China is Forecast to Grow at 44.7% CAGR

The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$18.6 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$209.3 Billion by the year 2030 trailing a CAGR of 44.7% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 43% and 40.5% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 32.1% CAGR.

Select Competitors (Total 44 Featured) -

IBM Corporation
Jive Software, Inc.
Lithium Technologies, LLC
Microsoft Corporation
NetSuite, Inc.
Oracle Corporation
Pegasystems, Inc.
Salesforce.com, Inc.
SAP SE
SugarCRM, Inc.

What's New?

Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
Global competitiveness and key competitor percentage market shares
Market presence across multiple geographies - Strong/Active/Niche/Trivial
Online interactive peer-to-peer collaborative bespoke updates
Access to digital archives and Research Platform
Complimentary updates for one year

I. METHODOLOGYII. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Influencer Market Insights
World Market Trajectories
Social Customer Relationship Management (CRM) - Global Key Competitors Percentage Market Share in 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

Table 1: World Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 2: World 8-Year Perspective for Social Customer Relationship Management (CRM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2023 & 2030
Table 3: World Recent Past, Current & Future Analysis for Social Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 4: World 8-Year Perspective for Social Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 5: World Recent Past, Current & Future Analysis for Social Listening by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 6: World 8-Year Perspective for Social Listening by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 7: World Recent Past, Current & Future Analysis for Social Mapping by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 8: World 8-Year Perspective for Social Mapping by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 9: World Recent Past, Current & Future Analysis for Social Measurements by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 10: World 8-Year Perspective for Social Measurements by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 11: World Recent Past, Current & Future Analysis for Social Engagement by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 12: World 8-Year Perspective for Social Engagement by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 13: World Recent Past, Current & Future Analysis for Social Middleware by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 14: World 8-Year Perspective for Social Middleware by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 15: World Social Customer Relationship Management (CRM) Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
Table 16: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 17: World 8-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 18: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 19: World 8-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 20: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 21: World 8-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
Table 22: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 23: World 8-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030

III. MARKET ANALYSIS

UNITED STATES
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
Table 24: USA Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 25: USA 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 26: USA Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 27: USA 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 28: USA Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 29: USA 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
CANADA
Table 30: Canada Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 31: Canada 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 32: Canada Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 33: Canada 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 34: Canada Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 35: Canada 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
JAPAN
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
Table 36: Japan Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 37: Japan 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 38: Japan Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 39: Japan 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 40: Japan Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 41: Japan 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
CHINA
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
Table 42: China Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 43: China 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 44: China Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 45: China 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 46: China Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 47: China 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
EUROPE
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
Table 48: Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Table 49: Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2023 & 2030
Table 50: Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 51: Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 52: Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 53: Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 54: Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 55: Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
FRANCE
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
Table 56: France Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 57: France 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 58: France Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 59: France 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 60: France Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 61: France 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
GERMANY
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
Table 62: Germany Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 63: Germany 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 64: Germany Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 65: Germany 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 66: Germany Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 67: Germany 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
ITALY
Table 68: Italy Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 69: Italy 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 70: Italy Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 71: Italy 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 72: Italy Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 73: Italy 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
UNITED KINGDOM
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
Table 74: UK Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 75: UK 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 76: UK Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 77: UK 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 78: UK Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 79: UK 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
REST OF EUROPE
Table 80: Rest of Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 81: Rest of Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 82: Rest of Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 83: Rest of Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 84: Rest of Europe Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 85: Rest of Europe 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
ASIA-PACIFIC
Social Customer Relationship Management (CRM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
Table 86: Asia-Pacific Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 87: Asia-Pacific 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 88: Asia-Pacific Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 89: Asia-Pacific 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 90: Asia-Pacific Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 91: Asia-Pacific 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030
REST OF WORLD
Table 92: Rest of World Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 93: Rest of World 8-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Engagement, Social Monitoring, Social Measurements, Social Listening, Social Middleware and Social Mapping for the Years 2023 & 2030
Table 94: Rest of World Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 95: Rest of World 8-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2023 & 2030
Table 96: Rest of World Recent Past, Current & Future Analysis for Social Customer Relationship Management (CRM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Table 97: Rest of World 8-Year Perspective for Social Customer Relationship Management (CRM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2023 & 2030

IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

IBM Corporation
Jive Software, Inc.
Lithium Technologies, LLC
Microsoft Corporation
NetSuite, Inc.
Oracle Corporation
Pegasystems, Inc.
Salesforce.com, Inc.
SAP SE
SugarCRM, Inc.

Table Information

Report Attribute	Details
No. of Pages	193
Published	April 2024
Forecast Period	2022 - 2030
Estimated Market Value ( USD ) in 2022	$ 61 Billion
Forecasted Market Value ( USD ) by 2030	$ 1400 Billion
Compound Annual Growth Rate	47.9%
Regions Covered	Global

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Global Social Customer Relationship Management (CRM) Market to Reach $1.4 Trillion by 2030

The U.S. Market is Estimated at $18.6 Billion, While China is Forecast to Grow at 44.7% CAGR

Select Competitors (Total 44 Featured) -

What's New?

Table of Contents

Companies Mentioned (Partial List)

Table Information

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