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Global Emotion Analytics Market (2019-2025)

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    Report

  • 315 Pages
  • July 2019
  • Region: Global
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
  • ID: 4825777
The Global Emotion Analytics Market size is expected to reach $5.1 billion by 2025, rising at a market growth of 15.6% CAGR during the forecast period.

Emotion analytics collects data about the verbal and nonverbal communication of a person, to understand the person's mood or attitude. The technology also provides insights into how customers perceive a product, the presentation of a product, and the customers’ interactions with customer service representatives.

The global emotion analytics market is growing rapidly. The emotion analytics is widely used for among various end-users such as enterprises, defense and security agencies, commercial, industrial among other, are propelling the emotion analytics market growth. The companies are investing in artificial intelligence and machine learning which are boosting the growth of the emotion analytics market. For instance, the multimodal emotion artificial intelligence is the combination of facial analytics and speech analytics that offer an insight into the human expression of emotion.

Based on Type, the market is segmented into Text Analytics, Speech Analytics and Facial & Video Analytics. Based on Application, the market is segmented into Customer Experience Management, Sales & Marketing Management, Competitive Intelligence, Workforce Management and Others. Customer experience management is expected to hold the largest market size during the forecast period. Emotion analytics extracts insights from all customer touchpoints and channels across the entire organization that includes calls, texts, video, facial, emails, chats, and social media platforms. Emotion analytics solutions use historical data and real-time information to identify the patterns and trends of customers, enabling the agent to tailor their words accordingly over the call. The historical data and real-time information help companies in generating offers for the retention of customers, thereby reducing escalations and the termination of services.

Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-Sized Enterprises. Based on End User, the market is segmented into Retail & Consumer Goods, Telecom & IT, Government, Healthcare, BFSI, Media & Entertainment and Others. Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Affectiva, Inc., Beyond Verbal Communication, Ltd., IMotions A/S, Noldus Information Technology, Inc., Cogito Corporation, Kairos AR, Inc., Google, Inc., IBM Corporation, Microsoft Corporation and Apple, Inc.

Scope of the Study

Market Segmentation:

By Type
  • Text Analytics
  • Speech Analytics
  • Facial and Video Analytics

By Application
  • Customer Experience Management
  • Sales and Marketing Management
  • Competitive Intelligence
  • Workforce Management
  • Others

By Organization Size
  • Large Enterprises
  • Small & Medium-Sized Enterprises

By End User
  • Retail & Consumer Goods
  • Telecom & IT
  • Government
  • Healthcare
  • BFSI
  • Media and Entertainment
  • Others

By Geography
  • North America
  • US
  • Canada
  • Mexico
  • Rest of North America
  • Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
  • LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled
  • Affectiva, Inc.
  • Beyond Verbal Communication, Ltd.
  • IMotions A/S
  • Noldus Information Technology, Inc.
  • Cogito Corporation
  • Kairos AR, Inc.
  • Google, Inc.
  • IBM Corporation
  • Microsoft Corporation
  • Apple, Inc.

Unique Offerings from the Research
  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope and Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Emotion Analytics Market, by Type
1.4.2 Global Emotion Analytics Market, by Application
1.4.3 Global Emotion Analytics Market, by Organization Size
1.4.4 Global Emotion Analytics Market, by End User
1.4.5 Global Emotion Analytics Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Market Analysis
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Expansion
3.2.3 Mergers and Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2015-2018)
3.3.2 Key Strategic Move: Leading Players
Chapter 4. Global Emotion Analytics Market by Type
4.1.1 Global Emotion Analytics Text Analytics Market by Region
4.1.2 Global Emotion Analytics Speech Analytics Market by Region
4.1.3 Global Emotion Analytics Facial and Video Analytics Market by Region
Chapter 5. Global Emotion Analytics Market by Application
5.1.1 Global Emotion Analytics Customer Experience Management Market by Region
5.1.2 Global Emotion Analytics Sales and Marketing Management Market by Region
5.1.3 Global Emotion Analytics Competitive Intelligence Market by Region
5.1.4 Global Emotion Analytics Workforce Management Market by Region
5.1.5 Global Other Application Emotion Analytics Market by Region
Chapter 6. Global Emotion Analytics Market by Organization Size
6.1.1 Global Large Enterprises Emotion Analytics Market by Region
6.1.2 Global Small and Medium-Sized Enterprises Emotion Analytics Market by Region
Chapter 7. Global Emotion Analytics Market by End User
7.1.1 Global Retail and Consumer Goods Emotion Analytics Market by Region
7.1.2 Global Telecom and IT Emotion Analytics Market by Region
7.1.3 Global Government Emotion Analytics Market by Region
7.1.4 Global Healthcare Emotion Analytics Market by Region
7.1.5 Global BFSI Emotion Analytics Market by Region
7.1.6 Global Media and Entertainment Emotion Analytics Market by Region
7.1.7 Global Others Emotion Analytics Market by Region
Chapter 8. Global Emotion Analytics Market by Region
8.1 North America Emotion Analytics Market
8.1.1 North America Emotion Analytics Market by Type
8.1.1.1 North America Emotion Analytics Text Analytics Market by Country
8.1.1.2 North America Emotion Analytics Speech Analytics Market by Country
8.1.1.3 North America Emotion Analytics Facial and Video Analytics Market by Country
8.1.2 North America Emotion Analytics Market by Application
8.1.2.1 North America Emotion Analytics Customer Experience Management Market by Country
8.1.2.2 North America Emotion Analytics Sales and Marketing Management Market by Country
8.1.2.3 North America Emotion Analytics Competitive Intelligence Market by Country
8.1.2.4 North America Emotion Analytics Workforce Management Market by Country
8.1.2.5 North America Other Application Emotion Analytics Market by Country
8.1.3 North America Emotion Analytics Market by Organization Size
8.1.3.1 North America Large Enterprises Emotion Analytics Market by Country
8.1.3.2 North America Small and Medium-Sized Enterprises Emotion Analytics Market by Country
8.1.4 North America Emotion Analytics Market by End User
8.1.4.1 North America Retail and Consumer Goods Emotion Analytics Market by Country
8.1.4.2 North America Telecom and IT Emotion Analytics Market by Country
8.1.4.3 North America Government Emotion Analytics Market by Country
8.1.4.4 North America Healthcare Emotion Analytics Market by Country
8.1.4.5 North America BFSI Emotion Analytics Market by Country
8.1.4.6 North America Media and Entertainment Emotion Analytics Market by Country
8.1.4.7 North America Others Emotion Analytics Market by Country
8.1.5 North America Emotion Analytics Market by Country
8.1.5.1 US Emotion Analytics Market
8.1.5.1.1 US Emotion Analytics Market by Type
8.1.5.1.2 US Emotion Analytics Market by Application
8.1.5.1.3 US Emotion Analytics Market by Organization Size
8.1.5.1.4 US Emotion Analytics Market by End User
8.1.5.2 Canada Emotion Analytics Market
8.1.5.2.1 Canada Emotion Analytics Market by Type
8.1.5.2.2 Canada Emotion Analytics Market by Application
8.1.5.2.3 Canada Emotion Analytics Market by Organization Size
8.1.5.2.4 Canada Emotion Analytics Market by End User
8.1.5.3 Mexico Emotion Analytics Market
8.1.5.3.1 Mexico Emotion Analytics Market by Type
8.1.5.3.2 Mexico Emotion Analytics Market by Application
8.1.5.3.3 Mexico Emotion Analytics Market by Organization Size
8.1.5.3.4 Mexico Emotion Analytics Market by End User
8.1.5.4 Rest of North America Emotion Analytics Market
8.1.5.4.1 Rest of North America Emotion Analytics Market by Type
8.1.5.4.2 Rest of North America Emotion Analytics Market by Application
8.1.5.4.3 Rest of North America Emotion Analytics Market by Organization Size
8.1.5.4.4 Rest of North America Emotion Analytics Market by End User
8.2 Europe Emotion Analytics Market
8.2.1 Europe Emotion Analytics Market by Type
8.2.1.1 Europe Emotion Analytics Text Analytics Market by Country
8.2.1.2 Europe Emotion Analytics Speech Analytics Market by Country
8.2.1.3 Europe Emotion Analytics Facial and Video Analytics Market by Country
8.2.2 Europe Emotion Analytics Market by Application
8.2.2.1 Europe Emotion Analytics Customer Experience Management Market by Country
8.2.2.2 Europe Emotion Analytics Sales and Marketing Management Market by Country
8.2.2.3 Europe Emotion Analytics Competitive Intelligence Market by Country
8.2.2.4 Europe Emotion Analytics Workforce Management Market by Country
8.2.2.5 Europe Other Application Emotion Analytics Market by Country
8.2.3 Europe Emotion Analytics Market by Organization Size
8.2.3.1 Europe Large Enterprises Emotion Analytics Market by Country
8.2.3.2 Europe Small and Medium-Sized Enterprises Emotion Analytics Market by Country
8.2.4 Europe Emotion Analytics Market by End User
8.2.4.1 Europe Retail and Consumer Goods Emotion Analytics Market by Country
8.2.4.2 Europe Telecom and IT Emotion Analytics Market by Country
8.2.4.3 Europe Government Emotion Analytics Market by Country
8.2.4.4 Europe Healthcare Emotion Analytics Market by Country
8.2.4.5 Europe BFSI Emotion Analytics Market by Country
8.2.4.6 Europe Media and Entertainment Emotion Analytics Market by Country
8.2.4.7 Europe Others Emotion Analytics Market by Country
8.2.5 Europe Emotion Analytics Market by Country
8.2.5.1 Germany Emotion Analytics Market
8.2.5.1.1 Germany Emotion Analytics Market by Type
8.2.5.1.2 Germany Emotion Analytics Market by Application
8.2.5.1.3 Germany Emotion Analytics Market by Organization Size
8.2.5.1.4 Germany Emotion Analytics Market by End User
8.2.5.2 UK Emotion Analytics Market
8.2.5.2.1 UK Emotion Analytics Market by Type
8.2.5.2.2 UK Emotion Analytics Market by Application
8.2.5.2.3 UK Emotion Analytics Market by Organization Size
8.2.5.2.4 UK Emotion Analytics Market by End User
8.2.5.3 France Emotion Analytics Market
8.2.5.3.1 France Emotion Analytics Market by Type
8.2.5.3.2 France Emotion Analytics Market by Application
8.2.5.3.3 France Emotion Analytics Market by Organization Size
8.2.5.3.4 France Emotion Analytics Market by End User
8.2.5.4 Russia Emotion Analytics Market
8.2.5.4.1 Russia Emotion Analytics Market by Application
8.2.5.4.2 Russia Emotion Analytics Market by Organization Size
8.2.5.4.3 Russia Emotion Analytics Market by End User
8.2.5.5 Spain Emotion Analytics Market
8.2.5.5.1 Spain Emotion Analytics Market by Type
8.2.5.5.2 Spain Emotion Analytics Market by Application
8.2.5.5.3 Spain Emotion Analytics Market by Organization Size
8.2.5.5.4 Spain Emotion Analytics Market by End User
8.2.5.6 Italy Emotion Analytics Market
8.2.5.6.1 Italy Emotion Analytics Market by Type
8.2.5.6.2 Italy Emotion Analytics Market by Application
8.2.5.6.3 Italy Emotion Analytics Market by Organization Size
8.2.5.6.4 Italy Emotion Analytics Market by End User
8.2.5.7 Rest of Europe Emotion Analytics Market
8.2.5.7.1 Rest of Europe Emotion Analytics Market by Type
8.2.5.7.2 Rest of Europe Emotion Analytics Market by Application
8.2.5.7.3 Rest of Europe Emotion Analytics Market by Organization Size
8.2.5.7.4 Rest of Europe Emotion Analytics Market by End User
8.3 Asia Pacific Emotion Analytics Market
8.3.1 Asia Pacific Emotion Analytics Market by Type
8.3.1.1 Asia Pacific Emotion Analytics Text Analytics Market by Country
8.3.1.2 Asia Pacific Emotion Analytics Speech Analytics Market by Country
8.3.1.3 Asia Pacific Emotion Analytics Facial and Video Analytics Market by Country
8.3.2 Asia Pacific Emotion Analytics Market by Application
8.3.2.1 Asia Pacific Emotion Analytics Customer Experience Management Market by Country
8.3.2.2 Asia Pacific Emotion Analytics Sales and Marketing Management Market by Country
8.3.2.3 Asia Pacific Emotion Analytics Competitive Intelligence Market by Country
8.3.2.4 Asia Pacific Emotion Analytics Workforce Management Market by Country
8.3.2.5 Asia Pacific Other Application Emotion Analytics Market by Country
8.3.3 Asia Pacific Emotion Analytics Market by Organization Size
8.3.3.1 Asia Pacific Large Enterprises Emotion Analytics Market by Country
8.3.3.2 Asia Pacific Small and Medium-Sized Enterprises Emotion Analytics Market by Country
8.3.4 Asia Pacific Emotion Analytics Market by End User
8.3.4.1 Asia Pacific Retail and Consumer Goods Emotion Analytics Market by Country
8.3.4.2 Asia Pacific Telecom and IT Emotion Analytics Market by Country
8.3.4.3 Asia Pacific Government Emotion Analytics Market by Country
8.3.4.4 Asia Pacific Healthcare Emotion Analytics Market by Country
8.3.4.5 Asia Pacific BFSI Emotion Analytics Market by Country
8.3.4.6 Asia Pacific Media and Entertainment Emotion Analytics Market by Country
8.3.4.7 Asia Pacific Others Emotion Analytics Market by Country
8.3.5 Asia Pacific Emotion Analytics Market by Country
8.3.5.1 China Emotion Analytics Market
8.3.5.1.1 China Emotion Analytics Market by Type
8.3.5.1.2 China Emotion Analytics Market by Application
8.3.5.1.3 China Emotion Analytics Market by Organization Size
8.3.5.1.4 China Emotion Analytics Market by End User
8.3.5.2 Japan Emotion Analytics Market
8.3.5.2.1 Japan Emotion Analytics Market by Type
8.3.5.2.2 Japan Emotion Analytics Market by Application
8.3.5.2.3 Japan Emotion Analytics Market by Organization Size
8.3.5.2.4 Japan Emotion Analytics Market by End User
8.3.5.3 India Emotion Analytics Market
8.3.5.3.1 India Emotion Analytics Market by Type
8.3.5.3.2 India Emotion Analytics Market by Application
8.3.5.3.3 India Emotion Analytics Market by Organization Size
8.3.5.3.4 India Emotion Analytics Market by End User
8.3.5.4 South Korea Emotion Analytics Market
8.3.5.4.1 South Korea Emotion Analytics Market by Type
8.3.5.4.2 South Korea Emotion Analytics Market by Application
8.3.5.4.3 South Korea Emotion Analytics Market by Organization Size
8.3.5.4.4 South Korea Emotion Analytics Market by End User
8.3.5.5 Singapore Emotion Analytics Market
8.3.5.5.1 Singapore Emotion Analytics Market by Type
8.3.5.5.2 Singapore Emotion Analytics Market by Application
8.3.5.5.3 Singapore Emotion Analytics Market by Organization Size
8.3.5.5.4 Singapore Emotion Analytics Market by End User
8.3.5.6 Malaysia Emotion Analytics Market
8.3.5.6.1 Malaysia Emotion Analytics Market by Type
8.3.5.6.2 Malaysia Emotion Analytics Market by Application
8.3.5.6.3 Malaysia Emotion Analytics Market by Organization Size
8.3.5.6.4 Malaysia Emotion Analytics Market by End User
8.3.5.7 Rest of Asia Pacific Emotion Analytics Market
8.3.5.7.1 Rest of Asia Pacific Emotion Analytics Market by Type
8.3.5.7.2 Rest of Asia Pacific Emotion Analytics Market by Application
8.3.5.7.3 Rest of Asia Pacific Emotion Analytics Market by Organization Size
8.3.5.7.4 Rest of Asia Pacific Emotion Analytics Market by End User
8.4 LAMEA Emotion Analytics Market
8.4.1 LAMEA Emotion Analytics Market by Type
8.4.1.1 LAMEA Emotion Analytics Text Analytics Market by Country
8.4.1.2 LAMEA Emotion Analytics Speech Analytics Market by Country
8.4.1.3 LAMEA Emotion Analytics Facial and Video Analytics Market by Country
8.4.2 LAMEA Emotion Analytics Market by Application
8.4.2.1 LAMEA Emotion Analytics Customer Experience Management Market by Country
8.4.2.2 LAMEA Emotion Analytics Sales and Marketing Management Market by Country
8.4.2.3 LAMEA Emotion Analytics Competitive Intelligence Market by Country
8.4.2.4 LAMEA Emotion Analytics Workforce Management Market by Country
8.4.2.5 LAMEA Other Application Emotion Analytics Market by Country
8.4.3 LAMEA Emotion Analytics Market by Organization Size
8.4.3.1 LAMEA Large Enterprises Emotion Analytics Market by Country
8.4.3.2 LAMEA Small and Medium-Sized Enterprises Emotion Analytics Market by Country
8.4.4 LAMEA Emotion Analytics Market by End User
8.4.4.1 LAMEA Retail and Consumer Goods Emotion Analytics Market by Country
8.4.4.2 LAMEA Telecom and IT Emotion Analytics Market by Country
8.4.4.3 LAMEA Government Emotion Analytics Market by Country
8.4.4.4 LAMEA Healthcare Emotion Analytics Market by Country
8.4.4.5 LAMEA BFSI Emotion Analytics Market by Country
8.4.4.6 LAMEA Media and Entertainment Emotion Analytics Market by Country
8.4.4.7 LAMEA Others Emotion Analytics Market by Country
8.4.5 LAMEA Emotion Analytics Market by Country
8.4.5.1 Brazil Emotion Analytics Market
8.4.5.1.1 Brazil Emotion Analytics Market by Type
8.4.5.1.2 Brazil Emotion Analytics Market by Application
8.4.5.1.3 Brazil Emotion Analytics Market by Organization Size
8.4.5.1.4 Brazil Emotion Analytics Market by End User
8.4.5.2 Argentina Emotion Analytics Market
8.4.5.2.1 Argentina Emotion Analytics Market by Type
8.4.5.2.2 Argentina Emotion Analytics Market by Application
8.4.5.2.3 Argentina Emotion Analytics Market by Organization Size
8.4.5.2.4 Argentina Emotion Analytics Market by End User
8.4.5.3 UAE Emotion Analytics Market
8.4.5.3.1 UAE Emotion Analytics Market by Type
8.4.5.3.2 UAE Emotion Analytics Market by Application
8.4.5.3.3 UAE Emotion Analytics Market by Organization Size
8.4.5.3.4 UAE Emotion Analytics Market by End User
8.4.5.4 Saudi Arabia Emotion Analytics Market
8.4.5.4.1 Saudi Arabia Emotion Analytics Market by Type
8.4.5.4.2 Saudi Arabia Emotion Analytics Market by Application
8.4.5.4.3 Saudi Arabia Emotion Analytics Market by Organization Size
8.4.5.4.4 Saudi Arabia Emotion Analytics Market by End User
8.4.5.5 South Africa Emotion Analytics Market
8.4.5.5.1 South Africa Emotion Analytics Market by Type
8.4.5.5.2 South Africa Emotion Analytics Market by Application
8.4.5.5.3 South Africa Emotion Analytics Market by Organization Size
8.4.5.5.4 South Africa Emotion Analytics Market by End User
8.4.5.6 Nigeria Emotion Analytics Market
8.4.5.6.1 Nigeria Emotion Analytics Market by Type
8.4.5.6.2 Nigeria Emotion Analytics Market by Application
8.4.5.6.3 Nigeria Emotion Analytics Market by Organization Size
8.4.5.6.4 Nigeria Emotion Analytics Market by End User
8.4.5.7 Rest of LAMEA Emotion Analytics Market
8.4.5.7.1 Rest of LAMEA Emotion Analytics Market by Type
8.4.5.7.2 Rest of LAMEA Emotion Analytics Market by Application
8.4.5.7.3 Rest of LAMEA Emotion Analytics Market by Organization Size
8.4.5.7.4 Rest of LAMEA Emotion Analytics Market by End User
Chapter 9. Company Profiles
9.1 Affectiva, Inc.
9.1.1 Company Overview
9.1.2 Recent strategies and developments
9.1.2.1 Collaborations, partnerships and agreements
9.1.2.2 Product launches
9.2 Beyond Verbal Communication, Ltd.
9.2.1 Company Overview
9.2.2 Recent strategies and developments
9.2.2.1 Product launches
9.3 IMotions A/S
9.3.1 Company Overview
9.3.2 Recent strategies and developments
9.3.2.1 Collaborations, partnerships and agreements
9.3.2.2 Product launches
9.4 Noldus Information Technology, Inc.
9.4.1 Company Overview
9.4.2 Recent strategies and developments
9.4.2.1 Acquisition and mergers
9.5 Cogito Corporation
9.5.1 Company Overview
9.5.2 Recent strategies and developments
9.5.2.1 Collaborations, partnerships and agreements
9.5.2.2 Expansions
9.6 Kairos AR, Inc.
9.6.1 Company Overview
9.6.2 Recent strategies and developments
9.6.2.1 Collaborations, partnerships and agreements
9.6.2.2 Product launches
9.7 Google, Inc.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research and Development Expense
9.7.5 Recent strategies and developments
9.7.5.1 Product launches
9.7.6 SWOT Analysis: Alphabet Inc. (Google Inc.)
9.8 IBM Corporation
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional and Segmental Analysis
9.8.4 Research and Development Expenses
9.8.5 Recent strategies and developments
9.8.5.1 Collaborations, partnerships and agreements
9.8.5.2 Expansions
9.8.5.3 Product launches
9.8.6 SWOT Analysis
9.9 Microsoft Corporation
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental and Regional Analysis
9.9.4 Research and Development Expenses
9.9.5 Recent strategies and developments
9.9.5.1 Collaborations, partnerships and agreements
9.9.6 SWOT Analysis
9.1 Apple, Inc.
9.10.1 Company Overview
9.10.2 Financial Analysis
9.10.3 Product and Regional Analysis
9.10.4 Research and Development Expense
9.10.5 Recent strategies and developments
9.10.5.1 Acquisition and mergers
9.10.6 SWOT Analysis

Companies Mentioned

  • Affectiva, Inc.
  • Beyond Verbal Communication, Ltd.
  • IMotions A/S
  • Noldus Information Technology, Inc.
  • Cogito Corporation
  • Kairos AR, Inc.
  • Google, Inc.
  • IBM Corporation
  • Microsoft Corporation
  • Apple, Inc.

Methodology

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