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Global Customer Relationship Management (CRM) Software Market 2019-2025

  • ID: 4831773
  • Report
  • July 2019
  • Region: Global
  • Orion Market Research Private Limited
UP TO OFF
until Mar 31st 2020
1 of 3

FEATURED COMPANIES

  • Adobe System Inc.
  • Convergys Corp.
  • Maximizer Software Inc.
  • Oracle Corp.
  • Sage Technologies Ltd.
  • SAP SE
  • MORE
Global Customer Relationship Management (CRM) Software Market Size, Share & Trends Analysis Report by Deployment Type (Cloud and On-Premises) and by End-User (Banking, Financial Services, and Insurance (BFSI), Retail, Healthcare, IT & Telecom, and Others) and Forecast, 2019 - 2025.

Customer relationship management (CRM) software covers a range of applications that are designed to assist business professionals in the management of business processes, such as sales management and customer retention. Increasing demand for customer-based solutions across several sectors, such as BFSI, real estate, and healthcare, is driving the growth of the global CRM software market. Rising concerns of customers retention by the company is creating high demand for the CRM software in small and medium enterprises. The key players of the market have started acquiring small CRM software developers as with the aim of expanding their business across every sector. For instance, in May 2016, Adobe acquired Livefyre, to avail beneficial facilities to its potential customers. This includes the easy collection of customer data and publication of the user-generated content from social networking sites and digital experiences across the marketing channels.

In terms of geography, the CRM software market is segmented into North America, Europe, Asia-Pacific, and Rest of the World. Among which, North America holds a considerable share in the CRM software market due to the presence of a significant number of CRM manufacturers in the US, such as Salesforce.com, Inc. Moreover, the region is regarded as a major adopter of advanced technologies for its well-developed IT infrastructure and healthcare sector, which significantly propels the market growth in North America.

The key market player operating in the global CRM software market include Oracle Corp., Salesforce.com, Inc., Microsoft Corp., Amdocs Group, Convergys Corp., SAP SE, SAS Institute Inc., Synnex Corp., and Huawei Technologies Co. Ltd. The leading software development companies of the CRM software market are majorly focusing on business expansion activities, such as product launch and mergers and acquisitions. For instance, in September 2018, Womply launched “Womply CRM” software that is designed for small businesses based in North America. It is an effortless software that automates the important task, such as appending critical profile information, targeted marketing campaigns, and creating customer records, among others.

Research Methodology

The market study of the global CRM software market is incorporated by extensive primary and secondary research conducted by the research team. Secondary research has been conducted to refine the available data to breakdown the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings the authenticity of our reports.

Secondary sources include:
  • Financial reports of companies involved in the market
  • Whitepapers, research-papers, and news blogs
  • Company websites and their product catalogue
The report is intended for CRM software service providers for overall market analysis and competitive analysis. The report provides an in-depth analysis of the market size and growth opportunities. The report will serve as a source for 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions.

Market Segmentation:

1. Global CRM Software Market Research and Analysis by Deployment Type
2. Global CRM Software Market Research and Analysis by End-User

The Report covers:
  • Comprehensive research methodology of the global CRM software market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the global CRM software market.
  • Insights about market determinants which are stimulating the global CRM software market.
  • Detailed and extensive market segments with regional distribution of forecasted revenues.
  • Extensive profiles and recent developments of market players
Note: Product cover images may vary from those shown
2 of 3

FEATURED COMPANIES

  • Adobe System Inc.
  • Convergys Corp.
  • Maximizer Software Inc.
  • Oracle Corp.
  • Sage Technologies Ltd.
  • SAP SE
  • MORE
1. Report Summary
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. By Geography
1.2.3. By Stakeholders

2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
2.3. Rules & Regulations

3. Competitive Landscape
3.1. Competitive Dashboard
3.2. Key Strategy Analysis
3.3. Key Company Analysis
3.3.1. Oracle Corp.
3.3.1.1. Overview
3.3.1.2. Financial Analysis
3.3.1.3. SWOT Analysis
3.3.1.4. Recent Developments
3.3.2. Salesforce.com, Inc.
3.3.2.1. Overview
3.3.2.2. Financial Analysis
3.3.2.3. SWOT Analysis
3.3.2.4. Recent Developments
3.3.3. Microsoft Corp.
3.3.3.1. Overview
3.3.3.2. Financial Analysis
3.3.3.3. SWOT Analysis
3.3.3.4. Recent Developments
3.3.4. Amdocs Group
3.3.4.1. Overview
3.3.4.2. Financial Analysis
3.3.4.3. SWOT Analysis
3.3.4.4. Recent Developments
3.3.5. SAP SE
3.3.5.1. Overview
3.3.5.2. Financial Analysis
3.3.5.3. SWOT Analysis
3.3.5.4. Recent Developments

4. Market Determinants
4.1. Motivators
4.2. Restraints
4.3. Opportunities

5. Market Segmentation
5.1. Global CRM Software Market by Deployment Type
5.1.1. Cloud
5.1.2. On-Premises
5.2. Global CRM Software Market by End-Users
5.2.1. Banking, Financial Services and Insurance (BFSI)
5.2.2. Retail
5.2.3. Healthcare
5.2.4. IT & Telecom
5.2.5. Others (Government)

6. Regional Analysis
6.1. North America
6.1.1. United States
6.1.2. Canada
6.2. Europe
6.2.1. UK
6.2.2. Germany
6.2.3. Italy
6.2.4. Spain
6.2.5. France
6.2.6. Rest of Europe
6.3. Asia-Pacific
6.3.1. China
6.3.2. India
6.3.3. Japan
6.3.4. Rest of Asia-Pacific
6.4. Rest of the World

7. Company Profiles
7.1. Adobe System Inc.
7.2. Amdocs Group
7.3. Convergys Corp.
7.4. Huawei Technologies Co., Ltd.
7.5. Lithium Technologies, LLC
7.6. Maximizer Software Inc.
7.7. Microsoft Corp.
7.8. Oracle Corp.
7.9. Pegasystems Inc.
7.10. Salesforce.com, Inc.
7.11. SAP SE
7.12. SAS Institute Inc.
7.13. Selligent, Inc.
7.14. SplendidCRM Software, Inc.
7.15. Synnex Corp.
7.16. Sage Technologies Ltd.
7.17. Vtiger Systems India Pvt. Ltd.
7.18. webCRM (UK) Ltd.
7.19. Zendesk, Inc.
7.20. Zoho Corp. BV
Note: Product cover images may vary from those shown
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  • Adobe System Inc.
  • Amdocs Group
  • Convergys Corp.
  • Huawei Technologies Co., Ltd.
  • Lithium Technologies, LLC
  • Maximizer Software Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Pegasystems Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute Inc.
  • Selligent, Inc.
  • SplendidCRM Software, Inc.
  • Synnex Corp.
  • Sage Technologies Ltd.
  • Vtiger Systems India Pvt. Ltd.
  • webCRM (UK) Ltd.
  • Zendesk, Inc.
  • Zoho Corp. BV
Note: Product cover images may vary from those shown
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