Managers who coach their people become known as good managers to work for, developers of talent, and achievers of business results.They also become better leaders in the process."-Jack Welch, Former CEO General Electric Are your people working harder yet performance is still below par? When a leader spends too little time managing performance, here's what happens.
Small sparks turn into creeping flames that, if not doused, quickly grow into raging fires. Work starts slipping through the cracks. Resources are squandered. Deadlines are missed. You're constantly playing catch up.
Good managers regularly keep each member of their group or team informed about his or her work performance. If this is not done then you probably are going to have problems of employee frustration and low morale, customer complaints or dissatisfaction and unfortunately, more of your time fixing problems rather than getting your work done.
However, many managers are uncomfortable with discussing performance issues with employees. This webinar will give you the tools to:
- Improve Poor or Managerial Performance that will focus the employee on the performance problem, uncover the "real "reasons, and jointly agree upon specific actions to solve the problem
- Change Poor Work Habits such as inappropriate dress, improper use of the telephone, lateness, etc. You'll need to handle it immediately before it spreads to the rest of the workgroup
- Recognize Good Performance that will motivate to higher performance as well as maintain improved performance and avoid slippage back to old ways
Why you should attend
The coaching process is central to performance management. Coaching refers to the management activity that creates the climate and the context that motivates individuals and teams towards high performance and productivity.
Coaching skills are essential to the job performance of every manager regardless of the kind of work involved. Coaching is a highly, visible and positive demonstrations of your leadership. It signals to all employees that you will not accept or tolerate sub-standard performance from members of your group.
Coaching is a test of a manager's ability to reinforce desirable behavior, resolve poor performance, provide support and encouragement, and stimulate individuals to strive for excellence in work.
The giving and receiving of feedback are the heart of coaching. There are two types of feedback. Positive feedback is given when an employee's performance meets or exceeds the manager's or supervisor's expectations. It empowers employees to continue to put forth their best efforts. Constructive feedback is given to bring below par performance up to standards without alienating the employee or creating other performance problems.
It is a problem-solving discussion directed toward improving some aspect of an employee's work performance. While once considered a "soft" skill, coaching for high performance is now recognized as an effective method that produces better decision-making skills, improved project management, and increased performance while lowering overall turnover. There is a right way to coach and a great many wrong ways.
This webinar will cover the coaching process and its most important component- positive and negative feedback - as well as how to handle a variety of job performance issues with confidence and skill.
Dr. Susan Strauss is a national and international speaker, trainer, consultant and a recognized expert on workplace and school harassment and bullying. She conducts harassment and bullying investigations and functions as an expert witness in harassment and bullying lawsuits. Her clients are from business, education, healthcare, law, and government organizations from both the public and private sector.
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