Appointment scheduling software is a technology that allows an organization or individual to manage appointments and automate the related tasks such as appointment confirmation and notification. It is also known as online booking software, or online calendar software. Due to the proliferation of smartphones and growth in digitalization, the demand for appointment scheduling software is expected to increase significantly in the coming years. Moreover, affordable rates of high-speed mobile internet boost the adoption of appointment scheduling software in the market.
Factors such as proliferation of smartphone and internet penetration, need for optimizing the business performance and saving the time of resources, to reduce the no-shows and minimize administration drives the growth of global appointments scheduling software market. Further, increasing adoption of m-health apps fuels the growth of the appointment scheduling software market. However, lack of awareness hampers the growth of the appointment scheduling software market. Furthermore, adoption of advanced technologies such as artificial intelligence, or machine learning , is anticipated to fuel the growth of the appointment scheduling software market.
The global appointment scheduling software market is segmented based on type, organization size, end-user industry, and region. In terms of type, the market is bifurcated into web-based, SaaS, mobile native app, and others. Based on organization size, it is fragmented into SMEs and large enterprises. By end user industry segment, it is divided into corporate, beauty & wellness, education, healthcare, and others. Based on region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The global appointment scheduling software market is dominated by key players such as, Appointy, Acuity Scheduling (Squarespace), Melian Labs, Inc., MindBody, Setmore, SimplyBook.me, Square, Inc., SuperSaaS, Timetrade, and 10to8.
KEY BENEFITS FOR STAKEHOLDERS
KEY MARKET SEGMENTS
BY TYPE
BY ORGANIZATION SIZE
BY END-USER INDUSTRY
BY REGION
o Canada
o Germany
o France
o Italy
o Rest of Europe
o India
o Japan
o Rest of Asia-Pacific
o Middle East
o Africa
KEY MARKET PLAYERS
Factors such as proliferation of smartphone and internet penetration, need for optimizing the business performance and saving the time of resources, to reduce the no-shows and minimize administration drives the growth of global appointments scheduling software market. Further, increasing adoption of m-health apps fuels the growth of the appointment scheduling software market. However, lack of awareness hampers the growth of the appointment scheduling software market. Furthermore, adoption of advanced technologies such as artificial intelligence, or machine learning , is anticipated to fuel the growth of the appointment scheduling software market.
The global appointment scheduling software market is segmented based on type, organization size, end-user industry, and region. In terms of type, the market is bifurcated into web-based, SaaS, mobile native app, and others. Based on organization size, it is fragmented into SMEs and large enterprises. By end user industry segment, it is divided into corporate, beauty & wellness, education, healthcare, and others. Based on region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The global appointment scheduling software market is dominated by key players such as, Appointy, Acuity Scheduling (Squarespace), Melian Labs, Inc., MindBody, Setmore, SimplyBook.me, Square, Inc., SuperSaaS, Timetrade, and 10to8.
KEY BENEFITS FOR STAKEHOLDERS
- The study presents an in-depth analysis of the market along with the current & future trends to elucidate imminent investment pockets.
- Information about the key drivers, restraints, and opportunities and their impact analysis on the market is provided in this study.
- Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of the market from 2018 to 2026 is provided to determine the market potential.
KEY MARKET SEGMENTS
BY TYPE
- Web-bases, SaaS
- Mobile app
- Others
BY ORGANIZATION SIZE
- Small & Medium Sized Enterprises
- Large enterprises
BY END-USER INDUSTRY
- Corporate
- Beauty & wellness
- Education
- Healthcare
- Others
BY REGION
- North America
o Canada
- Europe
o Germany
o France
o Italy
o Rest of Europe
- Asia-Pacific
o India
o Japan
o Rest of Asia-Pacific
- LAMEA
o Middle East
o Africa
KEY MARKET PLAYERS
- Appointy
- Acuity Scheduling (Squarespace)
- Melian Labs, Inc.
- MindBody
- Setmore
- SimplyBook.me
- Square, Inc
- SuperSaaS
- Timetrade
- 10to8
Table of Contents
CHAPTER 1: INTRODUCTION
CHAPTER 2: EXECUTIVE SUMMARY
CHAPTER 3: MARKET OVERVIEW
CHAPTER 4: APPOINTMENT SCHEDULING SOFTWARE MARKET, BY TYPE
CHAPTER 5: APPOINTMENT SCHEDULING SOFTWARE MARKET, BY ORGANIZATION SIZE
CHAPTER 6: APPOINTMENT SCHEDULING SOFTWARE MARKET, BY END USER INDUSTRY
CHAPTER 7: APPOINTMENT SCHEDULING SOFTWARE MARKET, BY REGION
CHAPTER 8: COMPETITIVE LANDSCAPE
Executive Summary
According to the report titled, 'Appointment Scheduling Software Market by Type, Organization Size, and End-User Industry: Global Opportunity Analysis and Industry Forecast, 2019 - 2026', the global appointment scheduling software market size was valued at $205.85 million in 2018, and is projected to reach $546.31 million by 2026, growing at a CAGR of 13.1% from 2019 to 2026.Increase in need to reduce missing appointments, staff management, giving autonomy to clients to schedule their own appointment, and increase the efficiency of business are some of the key factors that are accelerating the growth of the global market. Further, proliferation of smartphone enables rapid increase in booking through mobile apps, which is expected to fuel the appointment scheduling software market growth. However, lack of awareness and availability of free appointment scheduling software are expected to hamper the growth of the appointment scheduling software market.
Based on type, the web-based, SaaS appointment scheduling software segment dominated the appointment scheduling software market share in 2018. However, the mobile native apps segment is projected to lead the market during the forecast period owing to increase in smartphones users and change in preference of consumers for appointment booking.
Based on end user industry, the corporate sector accounted for the highest appointment scheduling software market size in 2018. However, the healthcare segment is expected to grow at the highest CAGR during the forecast period due to the growth in adoption of online systems to manage hospital and patient data. Moreover, by doing appointment scheduling software market analysis, it can also be predicted that increasing usage of m-health apps will further contribute to drive the appointment scheduling software market growth for this segment.
The appointment scheduling software market is witnessing the trend of implementation of artificial intelligence technology in the appointment scheduling software. Further, the integration of appointment scheduling with ERP software is also expected to gain the traction in this market. The service-based companies across the globe are gradually using online appointment scheduling software systems. Businesses are targeting to boost revenue and cut costs by using this software. In addition, companies also wish to save time and improve their employees’ productivity with appointment scheduling software. However, lack of user awareness in underdeveloped and some of the developing economies are restraining the growth of the market. Furthermore, appointment scheduling software vendors are focusing on enhancing the user interface to improve user accessibility on smartphones for enterprise mobility.
Integration of machine learning, and AI with appointment scheduling software solutions is expected to enhance the analytics. Artificial intelligence tracks the results of every meeting and evaluates patterns to improve future interactions. In this way, the IAS system optimizes and replicates those factors that contribute to positive results. AI powers a trigger for each customer interaction based on a client’s individual needs. Artificial intelligence can prompt customer relationship managers to schedule a client meeting. For instance, at the exact moment when it determines a live interaction is the appropriate next step. Furthermore, machine learning capabilities within the appointment scheduling software include classification, clustering, and prediction, which can be extensively applied in the business processes. For instance, Timetrade provides intelligent appointment scheduling to increase interactions efficiency by viewing patterns that people cannot easily recognize, applying customized resources, and suggesting live conversations to save time.
Key Findings of the Appointment Scheduling Software Market:
By type, the web-based, SaaS segment led the market in terms of revenue in 2018.
Based on organization size, the large enterprises segment accounted for the highest revenue in the appointment scheduling software market in 2018.
By end user industry, the healthcare segment is projected to witness highest growth rate during the forecast period.
Based on end user, the transportation segment generated the highest revenue in 2018.
Based on region, North America led the market in terms of revenue in 2018.
Some of the key players operating in the appointment scheduling software industry include Appointy, Acuity Scheduling (Squarespace), Melian Labs, Inc., MindBody, Setmore, SimplyBook.me, Square, Inc., SuperSaaS, Timetrade, and 10to8.
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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