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Customer Relationship Management (CRM) Software Global Market Report 2020

  • ID: 4852488
  • Report
  • Region: Global
  • 200 pages
  • The Business Research Company
1 of 5

FEATURED COMPANIES

  • Act
  • Base
  • Insightly
  • Oracle
  • Sage
  • SAP
  • MORE
Customer Relationship Management Softwrae Market Global Report 2020 from the author provides strategists, marketers and senior management with the critical information they need to assess the global customer relationship management softwrae market.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market research findings.
  • Benchmark performance against key competitors.
  • Utilize the relationships between key data sets for superior strategizing.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order.
Description:
Where is the largest and fastest growing market for the customer relationship management softwrae? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The Customer Relationship Management Softwrae Market Global Report from the author answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market
  • The Market Characteristics section of the report defines and explains the market.
  • The Market Size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
  • Market Segmentations break down market into sub markets.
  • The Regional and Country section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers all the regions, key developed countries and major emerging markets. It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing.
  • Competitive Landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The Trends and Strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this.
Scope
  • Markets Covered: 1) By Deployment: Cloud CRM, On-Premise CRM 2) By Size of Enterprise: Small&Mid sized enterprises, Large enterprises 3) By Application: Sales, Marketing, Manufacturing, Customer service, Social networking, Supply chain, Distribution, Others
  • Companies Mentioned: Salesforce, Microsoft, Oracle, SAP, Sugar
  • Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA
  • Regions: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
  • Time Series: Five years historic and forecast.
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Note: Product cover images may vary from those shown
2 of 5

FEATURED COMPANIES

  • Act
  • Base
  • Insightly
  • Oracle
  • Sage
  • SAP
  • MORE
1. Executive Summary

2. CRM Software Market Characteristics

3. CRM Software Market Size And Growth
3.1. Global CRM Software Historic Market, 2015 - 2019, $ Billion
3.1.1. Drivers Of The Market
3.1.2. Restraints On The Market
3.2. Global CRM Software Forecast Market, 2019 - 2022F, 2025F, 2030F, $ Billion
3.2.1. Drivers Of The Market
3.2.2. Restraints On the Market

4. CRM Software Market Segmentation
4.1. Global CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • Cloud CRM
  • On-Premise CRM
4.2. Global CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • Small&Mid sized enterprises
  • Large enterprises
4.3. Global CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
  • Sales
  • Marketing
  • Manufacturing
  • Customer service
  • Social networking
  • Supply chain
  • Distribution
  • Others
5. CRM Software Market Regional And Country Analysis
5.1. Global CRM Software Market, Split By Region, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
5.2. Global CRM Software Market, Split By Country, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

6. Asia-Pacific CRM Software Market
6.1. Asia-Pacific CRM Software Market Overview
6.2. Asia-Pacific CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
6.3. Asia-Pacific CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
6.4. Asia-Pacific CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

7. China CRM Software Market
7.1. China CRM Software Market Overview
7.2. China CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F,$ Billion
7.3. China CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F,$ Billion
7.4. China CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F,$ Billion

8. India CRM Software Market
8.1. India CRM Software Market Overview
8.2. India CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
8.3. India CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
8.4. India CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

9. Japan CRM Software Market
9.1. Japan CRM Software Market Overview
9.2. Japan CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
9.3. Japan CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
9.4. Japan CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

10. Australia CRM Software Market
10.1. Australia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
10.2. Australia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
10.3. Australia CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

11. Indonesia CRM Software Market
11.1. Indonesia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
11.2. Indonesia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
11.3. Indonesia CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

12. South Korea CRM Software Market
12.1. South Korea CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
12.2. South Korea CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
12.3. South Korea CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

13. Western Europe CRM Software Market
13.1. Western Europe CRM Software Market Overview
13.2. Western Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
13.3. Western Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
13.4. Western Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

14. UK CRM Software Market
14.1. UK CRM Software Market Overview
14.2. UK CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
14.3. UK CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
14.4. UK CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

15. Germany CRM Software Market
15.1. Germany CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
15.2. Germany CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
15.3. Germany CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

16. France CRM Software Market
16.5. France CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
16.6. France CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
16.7. France CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

17. Eastern Europe CRM Software Market
17.1. Eastern Europe CRM Software Market Overview
17.2. Eastern Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
17.3. Eastern Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
17.4. Eastern Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

18. Russia CRM Software Market
18.1. Russia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
18.2. Russia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
18.3. Russia CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

19. North America CRM Software Market
19.1. North America CRM Software Market Overview
19.2. North America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
19.3. North America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
19.4. North America CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

20. USA CRM Software Market
20.1. USA CRM Software Market Overview
20.2. USA CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
20.3. USA CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
20.4. USA CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

21. South America CRM Software Market
21.1. South America CRM Software Market Overview
21.2. South America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
21.3. South America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
21.4. South America CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

22. Brazil CRM Software Market
22.1. Brazil CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
22.2. Brazil CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
22.3. Brazil CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

23. Middle East CRM Software Market
23.1. Middle East CRM Software Market Overview
23.2. Middle East CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
23.3. Middle East CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
23.4. Middle East CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

24. Africa CRM Software Market
24.1. Africa CRM Software Market Overview
24.2. Africa CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
24.3. Africa CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion
24.4. Africa CRM Software Market, Segmentation By Application, Historic and Forecast, 2015-2019, 2022F, 2025F, 2030F, $ Billion

25. CRM Software Market Competitive Landscape And Company Profiles
25.1. CRM Software Market Competitive Landscape
25.2. CRM Software Market Company Profiles
25.2.1. Salesforce
25.2.1.1. Overview
25.2.1.2. Products and Services
25.2.1.3. Strategy
25.2.1.4. Financial Performance
25.2.2. Microsoft
25.2.2.1. Overview
25.2.2.2. Products and Services
25.2.2.3. Strategy
25.2.2.4. Financial Performance
25.2.3. Oracle
25.2.3.1. Overview
25.2.3.2. Products and Services
25.2.3.3. Strategy
25.2.3.4. Financial Performance
25.2.4. SAP
25.2.4.1. Overview
25.2.4.2. Products and Services
25.2.4.3. Strategy
25.2.4.4. Financial Performance
25.2.5. Sugar
25.2.5.1. Overview
25.2.5.2. Products and Services
25.2.5.3. Strategy
25.2.5.4. Financial Performance

26. Key Mergers And Acquisitions In The CRM Software Market

27. CRM Software Market Trends And Strategies

28. CRM Software Market Future Outlook and Potential Analysis

29. Appendix
29.1. Abbreviations
29.2. Currencies
29.3. Research Inquiries
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Act
  • Base
  • Insightly
  • Oracle
  • Sage
  • SAP
  • MORE
The customer relationship management (CRM) software market consists of sales of customer relationship management software which helps to build strong relationships with its customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM.

The global CRM software market was valued at about $25.5 billion in 2018 and is expected to grow to $36.53 billion at a CAGR of 9.4% through 2022.

The CRM Software market has been geographically segmented into North America, Western Europe, Asia-Pacific, Eastern Europe, South America and Middle East & Africa. The North American market is the largest market for CRM Software and is expected to continue to be the largest market during the forecast period.

Increasing number of customers of the organizations and the rising need for customer satisfaction are expected to benefit the customer relationship management software market in the forecast period. Organizations should offer customized services to customers, gain better knowledge of their purchasing habits and other details, develop cross-selling opportunities and create competitive differentiators to retain existing customers and to attract new customers. These drive the demand for the use of CRM software in organizations to understand their customers in a better way and to maintain a good relationship with them. For example, Apollo Hospitals has implemented custom designed CRM software of Veon Consulting which resulted in high user adoption, 27% cut in the timeline of the review process, efficient handling of patient visits and outcome which saved manual efforts by 42%, and effective reporting and dashboards which reduced number of travels by 50%.

Rising number of security concerns are expected to limit the growth of companies in the customer relationship management software market during the forecast period. Security concerns have been increasing in the recent times due to online availability of personal data. CRM and similar software's store large databases online and these data of customers are accessed by teams around the globe which poses the potential for mistreatment of data. The data in the CRM software and other software's faces security concerns including corporate/competitive espionage, fraud, ID theft, nations-state espionage and unauthorized sales of data to third-party. These issues restrict the growth of CRM software. For example, CRM software in Bank of America and Citibank were once hacked to steal the user log-in credentials.

Social and Mobile CRM are increasingly integrating social media channels into CRM platforms to offer to its full capabilities on every smart device by having a real-time access at any place or time. This integration helps to achieve greater productivity, better customer experience, and access to more relevant information. Advertisers have embraced social media platforms to associate and share with customers for improving products and perceptions. These also help businesses to manage customer grievances, requests, and inquiries. More number of users can access the data using social and mobile CRM. For example, Wells Fargo has implemented social CRM to engage with the customers and improve their availability. Wells Fargo also uses CRM to solve customer queries.

The EU’s General Data Protection Regulation (GDPR) break the split of regulations for the safety and security of transactions in the European Union (EU). Global Data Protection Regulation has been implemented on May 2018. It imposes stringent requirements for collecting, storing, and managing personal data by businesses. Personal data includes name, email, address, date of birth, personal interests, digital footprints, and more. CRM software also stores similar kind of data and have to follow GDPR. Many companies have been working on GDPR compliance for CRM. For example, Super Office has launched CRM software's such as privacy by design, privacy lifecycle data management, and managing personal data with CRM to support the customers towards GDPR compliance.

In February 2019, Compass acquired Contractually, Inc. for an undisclosed amount. The transaction is expected to assist Compass from the technology and team behind Contact ally's industry-leading CRM platform which boosts the improvement and adoption of Compass CRM. Compass CRM is a CRM software developed to increase sales by offering useful insights and unified view of agent's pipeline and outreach. Contactually, Inc. is a software company involved in the development and distribution of CRM software and contact management solutions. The company was established in 2011 and is headquartered in Washington, DC, United States.

Major players in the market are Salesforce, Microsoft, Oracle, SAP and SugarCRM.
Note: Product cover images may vary from those shown
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  • Salesforce
  • Microsoft
  • Oracle
  • SAP
  • Sugar
  • Zoho
  • Pipedrive
  • Hubspot
  • Act
  • Infusionsoft
  • Apptivo
  • Sage
  • Salesboom
  • Base
  • Insightly
  • Adobe
  • Genesys Telecommunications laboratories
  • Nice systems
  • Pega s
Note: Product cover images may vary from those shown
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