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End User Priorities in Digital Transformation, Latin America, 2019

  • ID: 4860889
  • Report
  • Region: Latin America
  • 65 Pages
  • Frost & Sullivan
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Gain an Understanding of Top Corporate Objectives & Critical Success Factors

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Research Scope

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets

Research Highlights

  • Almost half of the responds report that their top business priorities are to improve operational efficiencies and customer experience (CX) and satisfaction.
  • Similarly, enhancing CX, improving digital presence, and boosting creativity and innovation are the top 3 IT Drivers.
  • The top challenges for IT departments include ensuring network stability/reliability, systems integration, managing multi-vendor solutions, and aligning IT/telecom with business strategies.
  • When asked about security, respondents cited misconfiguration, insider threats, and malware as the three main potential threats to their companies.
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1. Research Objectives and Methods

  • Research Objectives
  • Survey Methodology
  • End User Priorities in Digital Transformation - Respondent IT Decision Maker Profile, Latin America, 2019
  • End User Priorities in Digital Transformation - Respondent's Job Titles, Latin America, 2019

2. Summary of Key Findings

  • Top Business Priorities and Challenges Faced by IT Departments
  • Current Use of Emerging Solutions
  • Purchase Decision Making and Future Investments

3. End User Priorities In Digital Transformation - How Are Companies Performing Against Their Business Goals?

  • End User Priorities in Digital Transformation - Top 3 Business Goals, Latin America, 2019 to 2020
  • End User Priorities in Digital Transformation - Top 3 Business Goals, by Business Size, Latin America, 2019 to 2020
  • End User Priorities in Digital Transformation - Company Performance Measurements Against Own Targets, Top 2 Boxes, Latin America, 2019
  • End User Priorities in Digital Transformation - Stage of Digital Transformation Strategy Implementation, Latin America, 2019
  • End User Priorities in Digital Transformation - Top IT Challenges, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation - Top IT Drivers by Business Size, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation - Critical Decision Making Factors for IT/Telecom Purchases, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation - Top Security Threats by Business Size, Latin America, 2019
  • End User Priorities in Digital Transformation - IT Investments Today, Latin America, 2019
  • End User Priorities in Digital Transformation - Top Planned IT Investments Among Current Users, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation - Top Planned IT Investments Among Non-Users, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation - Digital Solutions in use Today, Latin America, 2019

4. Emerging Technologies - Internet of Things /Connected Devices (IoT)

  • End User Priorities in Digital Transformation - IoT Investment Plan, Latin America, 2019
  • End User Priorities in Digital Transformation - Implementation Stage of IoT, Latin America, 2019
  • End User Priorities in Digital Transformation - Competitive Advantages of IoT, Latin America, 2019
  • End User Priorities in Digital Transformation - Reasons for IoT Investment, Latin America, 2019
  • End User Priorities in Digital Transformation - Concerns around IoT Installations, Latin America, 2019

5. Emerging Technologies - Artificial Intelligence & Machine Learning (AI)

  • End User Priorities in Digital Transformation - AI Investment Plan, Latin America, 2019
  • End User Priorities in Digital Transformation - Implementation Stage of AI, Latin America, 2019
  • End User Priorities in Digital Transformation - Competitive Advantages of AI, Latin America, 2019
  • End User Priorities in Digital Transformation - Reasons for AI Investments, Latin America, 2019
  • End User Priorities in Digital Transformation - Concerns Around AI Installations, Latin America, 2019

6. Emerging Technologies - Blockchain/Distributed Ledger Technology (DLT)

  • End User Priorities in Digital Transformation - Blockchain Investment Plan, Latin America, 2019
  • End User Priorities in Digital Transformation - Implementation Stage of Blockchain (DLT), Latin America, 2019
  • End User Priorities in Digital Transformation - Competitive Advantages of Blockchain, Latin America, 2019
  • End User Priorities in Digital Transformation - Reasons for Blockchain Investment, Latin America, 2019
  • End User Priorities in Digital Transformation - Concerns Around Blockchain Installations, Latin America, 2019

7. End User Priorities in Digital Transformation - IT Budgets & Plans for Investments

  • Top End User Priorities Digital Transformation - Revenue Growth, Latin America, 2019
  • End User Priorities in Digital Transformation - Percent of Revenues Allocated to IT Budget, Latin America, 2019
  • End User Priorities in Digital Transformation - Global Budget Allocation: Investing in Current Solutions vs. Buying New solutions, Latin America, 2019
  • End User Priorities in Digital Transformation - Global IT and Telecom Budget Allocation, Latin America, 2019
  • End User Priorities in Digital Transformation - Correlation between Revenue Growth and IT Investments, Latin America, 2019
  • Strategic Imperatives for Success and Growth

8. Digital Transformation - The Last Word

  • The Last Word - The Three Big Predictions
  • Legal Disclaimer
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