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Global Healthcare BPO Market 2019-2025

  • ID: 4893907
  • Report
  • November 2019
  • Region: Global
  • Orion Market Research Private Limited


  • Accenture PLC
  • Capgemini SE
  • Genpact Ltd.
  • Infosys Ltd.
  • R1 RCM Inc.
  • Wipro Ltd.
Global Healthcare BPO Market Size, Share & Trends Analysis Report, By Payer Services (Claim Management Services, Human Resource Management Services, Member Management, and Others), By Pharmaceutical Services (Manufacturing, Non - Clinical, and Research and Development), By Provider Services (Revenue Cycle Management, Patient Care Services, and Patient Enrollment & Strategic Planning), and Forecast 2019 - 2025.

The global healthcare BPO market is growing significantly during the forecast period. The market growth is attributed to various benefits offered by the outsourcing services such as low costs, less administrative load, and improved patient experience. In addition, pharmaceutical companies can focus on core activities with outsourcing services. In addition, complex clinical trials, patent cliffs, and the availability of a skilled workforce for low cost in emerging countries also give a boost to the growth of the global market.

The global healthcare BPO market is segmented on the basis of services into pharmaceutical BPO services, healthcare payer BPO services, and healthcare provider BPO services. Among these, pharmaceutical BPO services are expected to dominate the market. Pharmaceutical BPO services are further segmented into manufacturing services, non - clinical services, and research and development; with manufacturing services being a major contributor to the market. Healthcare payer BPO services are further segmented into claims management services, human resource management, finance and account management, member management, and others.

Besides, the healthcare provider BPO services market is segmented into revenue cycle management, patient care services, and patient enrollment and strategic planning. Revenue cycle management is expected to contribute a prominent share in the market due to increasing adoption of revenue cycle management solutions owing to rising revenue loss due to billing errors. The most common billing errors include failure to verify insurance, coding errors, lack of specificity, and missing filing deadlines. The care providers are working with the expertise of revenue cycle management in order to overcome these challenges.

Geographically, the study of the report covers the analysis of four major regions; North America (the US and Canada), Europe (UK, Germany, Italy, Spain, France, and Rest of Europe), Asia - Pacific (Japan, China, India, and Rest of Asia - Pacific), and Rest of the World (RoW). North America is expected to hold a substantial share in the overall market. Further, the report covers the analysis of several players operating in the market. Some of the key players include Accenture PLC, Genpact Ltd., Cognizant Technology Solutions Corp., Tata Consultancy Services Ltd., and IQVIA.

Research Methodology

The market study of the global healthcare BPO market is incorporated by extensive primary and secondary research. Secondary research has been conducted to refine the available data to breakdown the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country - level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior and macro - economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings authenticity to our reports.

Secondary Sources Include
  • Financial reports of companies involved in the market.
  • Whitepapers, research - papers, and news blogs.
  • Company websites and their product catalog.

The report is intended for healthcare organizations, pharmaceutical companies, insurance companies EHR/EMR software vendors, consulting firms, research organizations, hospitals and clinics, drug manufacturers, investing companies, contract manufacturers, outsourcing service providers, and other market participants for overall market analysis and competitive analysis. The report provides an in - depth analysis of market size, products and services offered by the companies, and future market opportunities. The report will serve as a source for a 360 - degree analysis of the market thoroughly delivering insights into the market for making better market decisions.

Market Segmentation

1. Global Healthcare BPO Market Research and Analysis by Services

The Report Covers
  • Comprehensive research methodology of the global healthcare BPO market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the global healthcare BPO market.
  • Insights about market determinants which are stimulating the global healthcare BPO market.
  • Detailed and extensive market segments with regional distribution of forecasted revenues.
  • Extensive profiles and recent developments of market players.
Note: Product cover images may vary from those shown


  • Accenture PLC
  • Capgemini SE
  • Genpact Ltd.
  • Infosys Ltd.
  • R1 RCM Inc.
  • Wipro Ltd.

1. Report Summary
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. By Geography
2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
2.3. Rules & Regulations
3. Competitive Landscape
3.1. Company Share Analysis
3.2. Key Strategy Analysis
3.3. Key Company Analysis
3.3.1. Accenture PLC. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.2. IQVIA Overview Financial Analysis SWOT Analysis Recent Developments
3.3.3. Genpact Ltd. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.4. Cognizant Technology Solutions Corp. Overview Financial Analysis SWOT Analysis Recent Developments
3.3.5. Tata Consultancy Services Ltd. Overview Financial Analysis SWOT Analysis Recent Developments
4. Market Determinants
4.1. Motivators
4.2. Restraints
4.3. Opportunities
5. Market Segmentation
5.1. Global Healthcare BPO Market by Services
5.1.1. Pharmaceutical Services Manufacturing Services Non-Clinical Services Research and Development
5.1.2. Payer Services Claims Management Services Human Resource Management Finance and Account Management Member Management Others
5.1.3. Provider Services Revenue Cycle Management Patient Care Services Patient Enrollment & Strategic Planning
6. Regional Analysis
6.1. North America
6.1.1. US
6.1.2. Canada
6.2. Europe
6.2.1. UK
6.2.2. Germany
6.2.3. Italy
6.2.4. Spain
6.2.5. France
6.2.6. Rest of Europe
6.3. Asia-Pacific
6.3.1. China
6.3.2. India
6.3.3. Japan
6.3.4. Rest of Asia-Pacific
6.4. Rest of the World
7. Company Profiles
7.1. Accenture PLC
7.2. Allscripts Healthcare Solutions, Inc.
7.3. Allsec Technologies Ltd.
7.4. Capgemini SE
7.5. Cognizant Technology Solutions Corp.
7.6. Dynamic Healthcare Systems, Inc.
7.7. Eli Global
7.8. GeBBS Healthcare Solutions, Inc.
7.9. Genpact Ltd.
7.10. IBM Corp.
7.11. Infosys Ltd.
7.12. Invensis Technologies Pvt Ltd.
7.13. IQVIA
7.14. Parexel International Corp.
7.15. R1 RCM Inc.
7.16. Sutherland Global Services, Inc.
7.17. Tata Consultancy Services Ltd.
7.18. UnitedHealth Group, Inc.
7.19. Wipro Ltd.
7.20. WNS (Holdings) Ltd.
7.21. Xerox Corp.
Note: Product cover images may vary from those shown

A selection of companies mentioned in this report includes:

  • Accenture PLC
  • Allscripts Healthcare Solutions, Inc.
  • Allsec Technologies Ltd.
  • Capgemini SE
  • Cognizant Technology Solutions Corp.
  • Dynamic Healthcare Systems, Inc.
  • Eli Global
  • GeBBS Healthcare Solutions, Inc.
  • Genpact Ltd.
  • IBM Corp.
  • Infosys Ltd.
  • Invensis Technologies Pvt Ltd.
  • Parexel International Corp.
  • R1 RCM Inc.
  • Sutherland Global Services, Inc.
  • Tata Consultancy Services Ltd.
  • UnitedHealth Group, Inc.
  • Wipro Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corp.
Note: Product cover images may vary from those shown