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Call Center AI Market Research Report: By Component, Deployment, Technology, Industry, Geographical Outlook - Global Industry Trends and Growth Forecast to 2024

  • ID: 4912427
  • Report
  • October 2019
  • Region: Global
  • 162 pages
  • Prescient & Strategic Intelligence Private Limited
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FEATURED COMPANIES

  • Five9 Inc.
  • Google LLC
  • Haptik Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • SAP SE
  • MORE
In 2018, the global call center artificial intelligence (AI) market reached a value of $914.5 million and is expected to generate $2,990.1 million in 2024, witnessing a 22.6% CAGR during the forecast period (2019-2024). The market is growing due to the presence of large number of call centers, utilization of AI for enhanced customer support services, and timely assistance facilitated by AI. The deployment of various AI solutions, such as automatic speech recognition, natural language processing, and machine learning, for call centers is referred to as call center AI.

When component is taken into consideration, the call center AI market is bifurcated into services and solutions. Among these, the larger share of the market was held the solutions category in 2018. The category is further classified into intelligent interactive voice response (IVR) system, chatbot, and intelligent virtual assistance (IVA). The chatbot classification accounted for a significant share of the market in 2018. This was due to the high requirement for chatbots in several industries, for reducing training cost of agents, personalizing experience for the customers, improving customer service, and resolving customer queries quickly.

A primary trend in the call center AI market is the growing adoption of AI-enabled chatbots. Chatbots make use of AI and machine learning in order to resolve customer queries. They utilize existing information such as organization’s knowledge base and frequently asked questions for offering improved customer service. The deployment of chatbots cuts down the waiting time for customers significantly, since their response time is extremely fast. Furthermore, chatbots can provide assistance to multiple customers at a time as opposed to a human agent.

On the basis of industry, the call center AI market is categorized into media & entertainment, healthcare, banking, financial services, and insurance (BFSI), telecom, retail & e-commerce, and others (which include automotive, education, energy & utilities, government, and oil & gas). Out of these, the BFSI category is expected to grow at the fastest pace during the forecast period because of the rising demand for omnichannel experience for customers, reduction in the cost of financial institutions and banks, and increased customer satisfaction.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Five9 Inc.
  • Google LLC
  • Haptik Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • SAP SE
  • MORE
Chapter 1. Research Background
1.1 Research Objectives
1.2 Market Definition
1.3 Research Scope
1.3.1 Market Segmentation by Component
1.3.2 Market Segmentation by Deployment
1.3.3 Market Segmentation by Technology
1.3.4 Market Segmentation by Industry
1.3.5 Market Segmentation by Region
1.3.6 Analysis Period
1.3.7 Market Data Reporting Unit
1.3.7.1 Value
1.4 Key Stakeholders

Chapter 2. Research Methodology
2.1 Secondary Research
2.2 Primary Research
2.2.1 Breakdown of Primary Research Respondents
2.2.1.1 By region
2.2.1.2 By industry participant
2.2.1.3 By company type
2.3 Market Size Estimation
2.4 Data Triangulation
2.5 Assumptions for the Study

Chapter 3. Executive Summary

Chapter 4. Introduction
4.1 Definition of Market Segments
4.1.1 By Component
4.1.1.1 Solutions
4.1.1.1.1 Chatbot
4.1.1.1.2 IVA
4.1.1.1.3 Intelligent IVR System
4.1.1.2 Services
4.1.1.2.1 Professional
4.1.1.2.2 Managed
4.1.2 By Deployment
4.1.2.1 Cloud
4.1.2.2 On-Premises
4.1.3 By Industry
4.1.3.1 BFSI
4.1.3.2 Retail and E-commerce
4.1.3.3 Healthcare
4.1.3.4 Telecom
4.1.3.5 Media and Entertainment
4.1.3.6 Others
4.1.4 By Technology
4.1.4.1 NLP
4.1.4.2 Machine Learning
4.1.4.3 ASR
4.1.4.4 Others
4.2 Value Chain Analysis
4.3 Market Dynamics
4.3.1 Trends
4.3.1.1 Growing use of AI solutions
4.3.1.2 Increasing adoption of AI enabled chatbots
4.3.1.3 Increasing preference for omnichannel communication with customers
4.3.2 Drivers
4.3.2.1 Utilization of AI for enhanced customer support services
4.3.2.2 Large presence of call centers
4.3.2.3 AI facilitates 24X7 availability and timely assistance
4.3.2.4 Impact analysis of drivers on market forecast
4.3.3 Restraints
4.3.3.1 Security and ethical concerns
4.3.3.2 Limited scope of resolution
4.3.3.3 Impact analysis of restraints on market forecast
4.3.4 Opportunities
4.3.4.1 Automating the customer service process in call centers
4.4 Porter’s Five Forces Analysis

Chapter 5. Global Market Size and Forecast
5.1 By Component
5.1.1 Solutions, by Type
5.1.2 Services, by Type
5.2 By Deployment
5.3 By Technology
5.4 By Industry
5.5 By Region

Chapter 6. North America Market Size and Forecast
6.1 By Component
6.1.1 Solutions, by Type
6.1.2 Services, by Type
6.2 By Deployment
6.3 By Technology
6.4 By Industry
6.5 By Country

Chapter 7. Europe Market Size and Forecast
7.1 By Component
7.1.1 Solutions, by Type
7.1.2 Services, by Type
7.2 By Deployment
7.3 By Technology
7.4 By Industry
7.5 By Country

Chapter 8. APAC Market Size and Forecast
8.1 By Component
8.1.1 Solutions, by Type
8.1.2 Services, by Type
8.2 By Deployment
8.3 By Technology
8.4 By Industry
8.5 By Country

Chapter 9. LATAM Market Size and Forecast
9.1 By Component
9.1.1 Solutions, by Type
9.1.2 Services, by Type
9.2 By Deployment
9.3 By Technology
9.4 By Industry
9.5 By Country

Chapter 10. MEA Market Size and Forecast
10.1 By Component
10.1.1 Solutions, by Type
10.1.2 Services, by Type
10.2 By Deployment
10.3 By Technology
10.4 By Industry
10.5 By Country

Chapter 11. Competitive Landscape
11.1 List of Key Players and Their Offerings
11.2 Competitive Analysis of Key Players
11.3 Competitive Benchmarking of Key Players
11.4 Recent Activities of Major Players
11.5 Strategic Developments of Key Players
11.5.1 Product Launches
11.5.2 Partnerships
11.5.3 Client Wins
11.5.4 Other Developments

Chapter 12. Company Profiles
12.1 Zendesk Inc.
12.1.1 Business Overview
12.1.2 Product and Service Offerings
12.1.3 Key Financial Summary
12.2 International Business Machines Corporation
12.2.1 Business Overview
12.2.2 Product and Service Offerings
12.2.3 Key Financial Summary
12.3 Talkdesk Inc.
12.3.1 Business Overview
12.3.2 Product and Service Offerings
12.4 Five9 Inc.
12.4.1 Business Overview
12.4.2 Product and Service Offerings
12.4.3 Key Financial Summary
12.5 Microsoft Corporation
12.5.1 Business Overview
12.5.2 Product and Service Offerings
12.5.3 Key Financial Summary
12.6 Haptik Inc.
12.6.1 Business Overview
12.6.2 Product and Service Offerings
12.7 Nuance Communications Inc.
12.7.1 Business Overview
12.7.2 Product and Service Offerings
12.7.3 Key Financial Summary
12.8 Oracle Corporation
12.8.1 Business Overview
12.8.2 Product and Service Offerings
12.9 SAP SE
12.9.1 Business Overview
12.9.2 Product and Service Offerings
12.9.3 Key Financial Summary
12.10 Google LLC
12.10.1 Business Overview
12.10.2 Product and Service Offerings

Chapter 13. Appendix
13.1 Abbreviations
13.2 Sources and References
13.3 Related Reports

List of Tables
TABLE 1 ANALYSIS PERIOD OF THE STUDY
TABLE 2 DRIVERS FOR THE MARKET: IMPACT ANALYSIS
TABLE 3 GLOBAL CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2018)
TABLE 4 GLOBAL CALL CENTER AI MARKET, BY COMPONENT, $M (2019-2024)
TABLE 5 GLOBAL CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2018)
TABLE 6 GLOBAL CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2019-2024)
TABLE 7 GLOBAL CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2018)
TABLE 8 GLOBAL CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2019-2024)
TABLE 9 GLOBAL CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2018)
TABLE 10 GLOBAL CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2019-2024)
TABLE 11 GLOBAL CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2018)
TABLE 12 GLOBAL CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2019-2024)
TABLE 13 GLOBAL CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2018)
TABLE 14 GLOBAL CALL CENTER AI MARKET, BY INDUSTRY, $M (2019-2024)
TABLE 15 GLOBAL CALL CENTER AI MARKET, BY REGION, $M (2014-2018)
TABLE 16 GLOBAL CALL CENTER AI MARKET, BY REGION, $M (2019-2024)
TABLE 17 NORTH AMERICA CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2018)
TABLE 18 NORTH AMERICA CALL CENTER AI MARKET, BY COMPONENT, $M (2019-2024)
TABLE 19 NORTH AMERICA CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2018)
TABLE 20 NORTH AMERICA CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2019-2024)
TABLE 21 NORTH AMERICA CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2018)
TABLE 22 NORTH AMERICA CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2019-2024)
TABLE 23 NORTH AMERICA CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2018)
TABLE 24 NORTH AMERICA CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2019-2024)
TABLE 25 NORTH AMERICA CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2018)
TABLE 26 NORTH AMERICA CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2019-2024)
TABLE 27 NORTH AMERICA CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2018)
TABLE 28 NORTH AMERICA CALL CENTER AI MARKET, BY INDUSTRY, $M (2019-2024)
TABLE 29 NORTH AMERICA CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2018)
TABLE 30 NORTH AMERICA CALL CENTER AI MARKET, BY COUNTRY, $M (2019-2024)
TABLE 31 EUROPE CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2018)
TABLE 32 EUROPE CALL CENTER AI MARKET, BY COMPONENT, $M (2019-2024)
TABLE 33 EUROPE CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2018)
TABLE 34 EUROPE CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2019-2024)
TABLE 35 EUROPE CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2018)
TABLE 36 EUROPE CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2019-2024)
TABLE 37 EUROPE CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2018)
TABLE 38 EUROPE CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2019-2024)
TABLE 39 EUROPE CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2018)
TABLE 40 EUROPE CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2019-2024)
TABLE 41 EUROPE CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2018)
TABLE 42 EUROPE CALL CENTER AI MARKET, BY INDUSTRY, $M (2019-2024)
TABLE 43 EUROPE CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2018)
TABLE 44 EUROPE CALL CENTER AI MARKET, BY COUNTRY, $M (2019-2024)
TABLE 45 APAC CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2018)
TABLE 46 APAC CALL CENTER AI MARKET, BY COMPONENT, $M (2019-2024)
TABLE 47 APAC CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2018)
TABLE 48 APAC CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2019-2024)
TABLE 49 APAC CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2018)
TABLE 50 APAC CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2019-2024)
TABLE 51 APAC CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2018)
TABLE 52 APAC CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2019-2024)
TABLE 53 APAC CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2018)
TABLE 54 APAC CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2019-2024)
TABLE 55 APAC CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2018)
TABLE 56 APAC CALL CENTER AI MARKET, BY INDUSTRY, $M (2019-2024)
TABLE 57 APAC CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2018)
TABLE 58 APAC CALL CENTER AI MARKET, BY COUNTRY, $M (2019-2024)
TABLE 59 LATAM CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2018)
TABLE 60 LATAM CALL CENTER AI MARKET, BY COMPONENT, $M (2019-2024)
TABLE 61 LATAM CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2018)
TABLE 62 LATAM CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2019-2024)
TABLE 63 LATAM CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2018)
TABLE 64 LATAM CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2019-2024)
TABLE 65 LATAM CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2018)
TABLE 66 LATAM CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2019-2024)
TABLE 67 LATAM CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2018)
TABLE 68 LATAM CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2019-2024)
TABLE 69 LATAM CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2018)
TABLE 70 LATAM CALL CENTER AI MARKET, BY INDUSTRY, $M (2019-2024)
TABLE 71 LATAM CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2018)
TABLE 72 LATAM CALL CENTER AI MARKET, BY COUNTRY, $M (2019-2024)
TABLE 73 MEA CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2018)
TABLE 74 MEA CALL CENTER AI MARKET, BY COMPONENT, $M (2019-2024)
TABLE 75 MEA CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2018)
TABLE 76 MEA CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2019-2024)
TABLE 77 MEA CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2018)
TABLE 78 MEA CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2019-2024)
TABLE 79 MEA CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2018)
TABLE 80 MEA CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2019-2024)
TABLE 81 MEA CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2018)
TABLE 82 MEA CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2019-2024)
TABLE 83 MEA CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2018)
TABLE 84 MEA CALL CENTER AI MARKET, BY INDUSTRY, $M (2019-2024)
TABLE 85 MEA CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2018)
TABLE 86 MEA CALL CENTER AI MARKET, BY COUNTRY, $M (2019-2024)
TABLE 87 LIST OF KEY PLAYERS AND THEIR OFFERINGS
TABLE 88 COMPETITIVE BENCHMARKING OF KEY PLAYERS
TABLE 89 ZENDESK INC.-AT A GLANCE
TABLE 90 ZENDESK INC.-KEY FINANCIAL SUMMARY
TABLE 91 INTERNATIONAL BUSINESS MACHINES CORPORATION - AT A GLANCE
TABLE 92 INTERNATIONAL BUSINESS MACHINES CORPORATION - KEY FINANCIAL SUMMARY
TABLE 93 TALKDESK INC.-AT A GLANCE
TABLE 94 FIVE9 INC.-AT A GLANCE
TABLE 95 FIVE9 INC. - KEY FINANCIAL SUMMARY
TABLE 96 MICROSOFT CORPORATION - AT A GLANCE
TABLE 97 MICROSOFT CORPORATION - KEY FINANCIAL SUMMARY
TABLE 98 HAPTIK INC.-AT A GLANCE
TABLE 99 NUANCE COMMUNICATIONS INC.-AT A GLANCE
TABLE 100 NUANCE COMMUNICATIONS INC.-KEY FINANCIAL SUMMARY
TABLE 101 ORACLE CORPORATION - AT A GLANCE
TABLE 102 ORACLE CORPORATION - KEY FINANCIAL SUMMARY
TABLE 103 SAP SE - AT A GLANCE
TABLE 104 SAP SE - KEY FINANCIAL SUMMARY
TABLE 105 GOOGLE LLC - AT A GLANCE

List of Figures
FIG 1 RESEARCH SCOPE
FIG 2 RESEARCH METHODOLOGY
FIG 3 REGIONAL SPLIT OF PRIMARY AND SECONDARY RESEARCH
FIG 4 BREAKDOWN OF PRIMARY RESEARCH BY REGION
FIG 5 BREAKDOWN OF PRIMARY RESEARCH BY INDUSTRY PARTICIPANT
FIG 6 BREAKDOWN OF PRIMARY RESEARCH BY COMPANY TYPE
FIG 7 DATA TRIANGULATION APPROACH
FIG 8 GLOBAL CALL CENTER AI MARKET SUMMARY
FIG 9 VALUE CHAIN ANALYSIS OF GLOBAL CALL CENTER AI MARKET
FIG 10 BARGAINING POWER OF BUYERS
FIG 11 BARGAINING POWER OF SUPPLIERS
FIG 12 INTENSITY OF RIVALRY
FIG 13 THREAT OF NEW ENTRANTS
FIG 14 THREAT OF SUBSTITUTES
FIG 15 GLOBAL CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2024)
FIG 16 GLOBAL CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2024)
FIG 17 GLOBAL CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2024)
FIG 18 GLOBAL CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2024)
FIG 19 GLOBAL CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2024)
FIG 20 GLOBAL CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2024)
FIG 21 WORLDWIDE MAJOR MARKETS FOR CALL CENTER AI
FIG 22 GLOBAL CALL CENTER AI MARKET, BY REGION, $M (2014-2024)
FIG 23 NORTH AMERICA CALL CENTER AI MARKET SNAPSHOT
FIG 24 NORTH AMERICA CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2024)
FIG 25 NORTH AMERICA CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2024)
FIG 26 NORTH AMERICA CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2024)
FIG 27 NORTH AMERICA CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2024)
FIG 28 NORTH AMERICA CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2024)
FIG 29 NORTH AMERICA CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2024)
FIG 30 NORTH AMERICA CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2024)
FIG 31 EUROPE CALL CENTER AI MARKET SNAPSHOT
FIG 32 EUROPE CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2024)
FIG 33 EUROPE CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2024)
FIG 34 EUROPE CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2024)
FIG 35 EUROPE CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2024)
FIG 36 EUROPE CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2024)
FIG 37 EUROPE CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2024)
FIG 38 EUROPE CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2024)
FIG 39 APAC CALL CENTER AI MARKET SNAPSHOT
FIG 40 APAC CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2024)
FIG 41 APAC CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2024)
FIG 42 APAC CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2024)
FIG 43 APAC CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2024)
FIG 44 APAC CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2024)
FIG 45 APAC CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2024)
FIG 46 APAC CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2024)
FIG 47 LATAM CALL CENTER AI MARKET SNAPSHOT
FIG 48 LATAM CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2024)
FIG 49 LATAM CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2024)
FIG 50 LATAM CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2024)
FIG 51 LATAM CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2024)
FIG 52 LATAM CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2024)
FIG 53 LATAM CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2024)
FIG 54 LATAM CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2024)
FIG 55 MEA CALL CENTER AI MARKET SNAPSHOT
FIG 56 MEA CALL CENTER AI MARKET, BY COMPONENT, $M (2014-2024)
FIG 57 MEA CALL CENTER AI SOLUTIONS MARKET, BY TYPE, $M (2014-2024)
FIG 58 MEA CALL CENTER AI SERVICES MARKET, BY TYPE, $M (2014-2024)
FIG 59 MEA CALL CENTER AI MARKET, BY DEPLOYMENT, $M (2014-2024)
FIG 60 MEA CALL CENTER AI MARKET, BY TECHNOLOGY, $M (2014-2024)
FIG 61 MEA CALL CENTER AI MARKET, BY INDUSTRY, $M (2014-2024)
FIG 62 MEA CALL CENTER AI MARKET, BY COUNTRY, $M (2014-2024)
FIG 63 GLOBAL CALL CENTER AI MARKET PLAYERS’ RANKING (2018)
FIG 64 RECENT ACTIVITIES OF KEY PLAYERS
FIG 65 ZENDESK INC.-REVENUE SPLIT BY GEOGRAPHY (2018)
FIG 66 INTERNATIONAL BUSINESS MACHINES CORPORATION - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)
FIG 67 FIVE9 INC. - REVENUE SPLIT BY GEOGRAPHY (2018)
FIG 68 MICROSOFT CORPORATION - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
FIG 69 NUANCE COMMUNICATIONS INC.-REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
FIG 70 ORACLE CORPORATION - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)
FIG 71 SAP SE - REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)
Note: Product cover images may vary from those shown
3 of 3
  • Zendesk Inc.
  • International Business Machines Corporation
  • Talkdesk Inc.
  • Five9 Inc.
  • Microsoft Corporation
  • Haptik Inc.
  • Nuance Communications Inc.
  • Oracle Corporation
  • SAP SE
  • Google LLC
Note: Product cover images may vary from those shown
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