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First Line Management Course (Reading, United Kingdom - November 10-11, 2020)

  • ID: 4968452
  • Training
  • November 2020
  • Location: Reading, United Kingdom
  • 2 Days
  • BCF Group
  • Training Dates: November 10-11, 2020

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Why is Management Training Needed?

Managers play a vital role in the success or failure of a business and are crucial in helping a business reach its maximum potential. Without them leading from the front, employees will suffer from a lack of direction and team cohesion, which will make them far less effective at achieving the organisation’s objectives.

Market trends, consumer attitudes, legislation and numerous other factors all affect the future of the business, and, as a consequence, the requirements and demands placed upon management.

Although some methods and concepts will never change, managers need to ensure that they keep their knowledge updated and continue to learn, adapt and evolve to a changing environment.

Is Formal Management Training Necessary to be an Effective Leader?

This is a question which causes much debate, and it is hard to come to a definitive answer, although this article here tries to shed more light on the subject.

A number of people believe effective leaders are born with many of the attributes necessary to lead a team, and that any leadership training is unnecessary. Whilst this may be true in part, having personal attributes is only half the story... an individual needs to learn how to utilise these attributes and skills to be a great leader and manager. A course such as the ILM Level 2 Award in Leadership and Team Skills not only teaches new concepts, but will also help current and new managers discover how to employ what they know in order to positively and successfully lead their team. Related Link: ILM Leadership and Management courses.

Management is About More Than Just Giving Orders to Employees

Although managers and leaders need to be able to give clear directions to team members, simply giving orders or delegating tasks with abandon will soon cause problems. Managers need to be able to motivate their workforce, as well as positively influencing them, so that they will approach tasks with enthusiasm and a will for the company to succeed.

The responsibilities of a manager are extremely varied. From devising targets to project management, motivating employees to disciplinary procedures, and much more besides, a manager will have to perform many functions as part of their job role. As such, they not only need to be well-trained, but will need to make sure that they continue to invest in their future development by attending training courses and keeping up to date with a changing world.

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Module One - Role Assessment and Personal Development Planning

  • Understanding roles and responsibilities
  • Outline the framework of management
  • Taking the step into management ("the big picture")
  • Identifying personal development needs and planning for you and the team

Module Two - Effective Communication Skills

  • Communicating to be effective - how and what to communicate
  • Designing effective questioning techniques and listening actively
  • Non-verbal communication
  • Dealing with, and responding to, differing communication styles

Module Three - Managing Yourself

  • Use of planning tools and techniques
  • The map is not the territory
  • Learn how to delegate effectively

Module Four - Managing your Team

  • Understanding different management styles and how to use them
  • Recognising performance management/reward and recognition
  • Setting expectations and clearly defining roles and responsibilities
  • Creating a performance cycle and team development
  • Motivating your team and individuals through personal and professional development
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics
  • Looking at individual behaviour within teams
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The First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

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Media First Ltd
Holybrook House
Holybrook House
United Kingdom


The training facilities are approximately 10 minutes walk from Reading station, and easily accessible from London. There is a multistorey public car park nearby for those coming by car (charges apply).


Please note that unfortunately this training venue is not suitable for wheelchairs.

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