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Customer Relationship Management: Strategic Methods to Manage Relationships - Webinar

  • ID: 4985772
  • Webinar
  • March 2020
  • Region: Global
  • 60 Minutes
  • NetZealous LLC
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Overview:
Of course, we all have customers and we know we need to maintain a good relationship with them. But how do we do that? Yes, software systems are useful tools, which help us track the details. Our strategy for staying connected with customers is much more important. Each customer is unique. How do they want to be contacted? What are their needs? What affects their business today? Have their needs changed since we worked with them initially? What results did they get from working with us? Do they need additional products or services? The questions mount up, and that's the key to managing these vital relationships.

Learn to think more strategically about sustaining long-term healthy relationships and grow your business with every interaction.
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Rebecca Staton-Reinstein, PhD, and president of Advantage Leadership, Inc. works with leaders around the world who want engaged employees to increase bottom-line results and delight customers through strategic planning, culture change, and team development. Rebecca has contributed to organizational success as a manager and executive.
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  • Customer Relationship Managers
  • Sales People
  • Marketing Specialists
  • Small Business Owners
  • Business Analysts
  • Anyone with an Internal Customer
Note: Product cover images may vary from those shown
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