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Global Complaint Management Software Market 2020-2028

  • ID: 5017334
  • Report
  • April 2020
  • Region: Global
  • 143 pages
  • Triton Market Research

FEATURED COMPANIES

  • Assurx Inc
  • Equiniti
  • ETQ LLC
  • Freshworks Inc
  • Mastercontrol Inc
  • Oracle
MARKET OUTLOOK

As per an analysis by the publisher, the global complaint management software market is estimated to progress at a CAGR of 11.10% over the forecasting period 2020-2028.

The increasing need for customer satisfaction and the protection of the brand’s reputation are the key factors driving the global complaint management software market’s growth. The rising automated workflow and swift complaint management operations are also other drivers of the market growth. Moreover, the integration of advanced technologies like AI into the complaint management system will create new opportunities for the market. But, lack of availability of data provided by the customer to resolve complaints is hindering the global market growth. In addition, fragmented & insufficient information that can lead to ineffective complaint resolution and the outdated systems can pose a challenge to the complaint management software market’s growth.

REGIONAL OUTLOOK

The global market report covers the countries from Europe, North America, Asia-Pacific, the Middle East and Africa and Latin America.

According to the regional landscape, Asia-Pacific is expected to be the fastest-growing region for the complaint management software and is anticipated to witness considerable growth in the forthcoming years. The increasing adoption of cloud-based complaint management software is driving the growth of the regional market growth. Besides, global complaint management software vendors are increasingly trying to expand their presence in the Asia-Pacific region, thus creating attractive opportunities for the complaint management software market.

COMPETITIVE OUTLOOK

The major companies in the complaint management software market are Sparta Systems Inc, Freshworks Inc, Oracle, Quantivate LLC, MasterControl Inc, Salesforce.com Inc, AssurX Inc, Equiniti, ETQ LLC, Zendesk and Zoho Corporation Pvt Ltd.

Oracle Corporation is a US-based multinational company specializing in computer technology. The company has three distinct business segments, including software, hardware and services. It offers its products and services to different sectors, including, retail, manufacturing, communications, public sector and healthcare. The software solutions provided by the company include customer relationship management, enterprise resource planning, project portfolio management and supply chain management, among others.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Assurx Inc
  • Equiniti
  • ETQ LLC
  • Freshworks Inc
  • Mastercontrol Inc
  • Oracle
1. Global Complaint Management Software Market - Summary

2. Global Industry Outlook
2.1. Market Definition
2.2. Key Insights
2.2.1. North America Holds the Largest Market Share
2.2.2. Services is the Fastest Growing Component
2.2.3. Government and Defence Holds the Largest Market Share Amongst Industrial Verticals
2.3. Porter's Five Force Analysis
2.3.1. Threat of New Entrants
2.3.2. Threat of Substitute
2.3.3. Bargaining Power of Suppliers
2.3.4. Bargaining Power of Buyers
2.3.5. Threat of Competitive Rivalry
2.4. Market Attractiveness Index
2.5. Vendor Scorecard
2.6. Market Drivers
2.6.1. Need to Increase Customer Satisfaction and Protect Brand Reputation
2.6.2. Increasing Automated Workflow and Complaint Management Operations
2.7. Market Restraints
2.7.1. Insufficient Useful Data to Resolve Customer Complaints
2.8. Market Opportunities
2.8.1. Integration of New Technologies Such as AI and NLP in Complaint Management Software
2.9. Market Challenges
2.9.1. Fragmented and Insufficent Information
2.9.2. Inflexible, Outdated Systems

3. Global Complaint Management Software Market Outlook - by Component
3.1. Software
3.2. Service

4. Global Complaint Management Software Market Outlook - by Type
4.1. Integrated
4.2. Stand-Alone

5. Global Complaint Management Software Market Outlook - by Deployment
5.1. On-Premises
5.2. Cloud

6. Global Complaint Management Software Market Outlook - by Industrial Vertical
6.1. BFSI
6.2. Retail
6.3. Government & Public Sector
6.4. It & Telecom
6.5. Hospitality
6.6. Healthcare
6.7. Others

7. Global Complaint Management Software Market – Regional Outlook
7.1. North America
7.1.1. Market by Component
7.1.2. Market by Type
7.1.3. Market by Deployment
7.1.4. Market by Industrial Vertical
7.1.5. Country Analysis
7.1.5.1. United States
7.1.5.2. Canada
7.2. Europe
7.2.1. Market by Component
7.2.2. Market by Type
7.2.3. Market by Deployment
7.2.4. Market by Industrial Vertical
7.2.5. Country Analysis
7.2.5.1. United Kingdom
7.2.5.2. Germany
7.2.5.3. France
7.2.5.4. Spain
7.2.5.5. Italy
7.2.5.6. Russia
7.2.5.7. Rest of Europe
7.3. Asia-Pacific
7.3.1. Market by Component
7.3.2. Market by Type
7.3.3. Market by Deployment
7.3.4. Market by Industrial Vertical
7.3.5. Country Analysis
7.3.5.1. China
7.3.5.2. Japan
7.3.5.3. India
7.3.5.4. South Korea
7.3.5.5. Asean Countries
7.3.5.6. Australia & New Zealand
7.3.5.7. Rest of Asia-Pacific
7.4. Latin America
7.4.1. Market by Component
7.4.2. Market by Type
7.4.3. Market by Deployment
7.4.4. Market by Industrial Vertical
7.4.5. Country Analysis
7.4.5.1. Brazil
7.4.5.2. Mexico
7.4.5.3. Rest of Latin America
7.5. Middle East and Africa
7.5.1. Market by Component
7.5.2. Market by Type
7.5.3. Market by Deployment
7.5.4. Market by Industrial Vertical
7.5.5. Country Analysis
7.5.5.1. United Arab Emirates
7.5.5.2. Turkey
7.5.5.3. Saudi Arabia
7.5.5.4. South Africa
7.5.5.5. Rest of Middle East & Africa

8. Competitive Landscape
8.1. Assurx Inc
8.2. Equiniti
8.3. ETQ LLC
8.4. Freshworks Inc
8.5. Mastercontrol Inc
8.6. Oracle
8.7. Quantivate LLC
8.8. Salesforce.Com Inc
8.9. Sparta Systems Inc
8.10. Zendesk Inc
8.11. Zoho Corporation Pvt Ltd

9. Methodology & Scope
9.1. Research Scope
9.2. Research Scope & Deliverables
9.3. Sources of Data
9.4. Research Methodology

List of Tables
Table 1: Global Complaint Management Software Market, by Geography, 2020-2028 (In $ Million)
Table 2: Vendor Scorecard
Table 3: Global Complaint Management Software Market, by Component, 2020-2028 (In $ Million)
Table 4: Global Complaint Management Software Market, by Type, 2020-2028 (In $ Million)
Table 5: Global Complaint Management Software Market, by Deployment, 2020-2028 (In $ Million)
Table 6: Global Complaint Management Software Market, by Industrial Vertical, 2020-2028 (In $ Million)
Table 7: Global Complaint Management Software Market, by Geography, 2020-2028 (In $ Million)
Table 8: North America Complaint Management Software Market, by Country, 2020-2028 (In $ Million)
Table 9: North America Complaint Management Software Market, by Component, 2020-2028 (In $ Million)
Table 10: North America Complaint Management Software Market, by Type, 2020-2028 (In $ Million)
Table 11: North America Complaint Management Software Market, by Deployment, 2020-2028 (In $ Million)
Table 12: North America Complaint Management Software Market, by Industrial Vertical, 2020-2028 (In $ Million)
Table 13: Europe Complaint Management Software Market, by Country, 2020-2028 (In $ Million)
Table 14: Europe Complaint Management Software Market, by Component, 2020-2028 (In $ Million)
Table 15: Europe Complaint Management Software Market, by Type, 2020-2028 (In $ Million)
Table 16: Europe Complaint Management Software Market, by Deployment, 2020-2028 (In $ Million)
Table 17: Europe Complaint Management Software Market, by Industrial Vertical, 2020-2028 (In $ Million)
Table 18: Asia-Pacific Complaint Management Software Market, by Country, 2020-2028 (In $ Million)
Table 19: Asia-Pacific Complaint Management Software Market, by Component, 2020-2028 (In $ Million)
Table 20: Asia-Pacific Complaint Management Software Market, by Type, 2020-2028 (In $ Million)
Table 21: Asia-Pacific Complaint Management Software Market, by Deployment, 2020-2028 (In $ Million)
Table 22: Asia-Pacific Complaint Management Software Market, by Industrial Vertical, 2020-2028 (In $ Million)
Table 23: Latin America Complaint Management Software Market, by Country, 2020-2028 (In $ Million)
Table 24: Latin America Complaint Management Software Market, by Component, 2020-2028 (In $ Million)
Table 25: Latin America Complaint Management Software Market, by Type, 2020-2028 (In $ Million)
Table 26: Latin America Complaint Management Software Market, by Deployment, 2020-2028 (In $ Million)
Table 27: Latin America Complaint Management Software Market, by Industrial Vertical, 2020-2028 (In $ Million)
Table 28: Middle East and Africa Complaint Management Software Market, by Country, 2020-2028 (In $ Million)
Table 29: Middle East and Africa Complaint Management Software Market, by Component, 2020-2028 (In $ Million)
Table 30: Middle East and Africa Complaint Management Software Market, by Type, 2020-2028 (In $ Million)
Table 31: Middle East and Africa Complaint Management Software Market, by Deployment, 2020-2028 (In $ Million)
Table 32: Middle East and Africa Complaint Management Software Market, by Industrial Vertical, 2020-2028 (In $ Million)

List of Figures
Figure 1: North America Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 2: Global Complaint Management Software Market, by Service, 2020-2028 (In $ Million)
Figure 3: Global Complaint Management Software Market, by Government & Public Sector, 2020-2028 (In $ Million)
Figure 4: Porter's Five Force Analysis
Figure 5: Market Attractiveness Index
Figure 6: Global Complaint Management Software Market, by Software, 2020-2028 (In $ Million)
Figure 7: Global Complaint Management Software Market, by Service, 2020-2028 (In $ Million)
Figure 8: Global Complaint Management Software Market, by Integrated, 2020-2028 (In $ Million)
Figure 9: Global Complaint Management Software Market, by Stand-Alone, 2020-2028 (In $ Million)
Figure 10: Global Complaint Management Software Market, by On-Premises, 2020-2028 (In $ Million)
Figure 11: Global Complaint Management Software Market, by Cloud, 2020-2028 (In $ Million)
Figure 12: Global Complaint Management Software Market, by BFSI, 2020-2028 (In $ Million)
Figure 13: Global Complaint Management Software Market, by Retail, 2020-2028 (In $ Million)
Figure 14: Global Complaint Management Software Market, by Government & Public Sector, 2020-2028 (In $ Million)
Figure 15: Global Complaint Management Software Market, by It & Telecom, 2020-2028 (In $ Million)
Figure 16: Global Complaint Management Software Market, by Hospitality, 2020-2028 (In $ Million)
Figure 17: Global Complaint Management Software Market, by Healthcare, 2020-2028 (In $ Million)
Figure 18: Global Complaint Management Software Market, by Others, 2020-2028 (In $ Million)
Figure 19: Global Complaint Management Software Market, Regional Outlook, 2019 & 2028 (In %)
Figure 20: United States Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 21: Canada Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 22: United Kingdom Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 23: Germany Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 24: France Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 25: Spain Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 26: Italy Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 27: Russia Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 28: Rest of Europe Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 29: China Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 30: Japan Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 31: India Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 32: South Korea Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 33: Asean Countries Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 34: Australia & New Zealand Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 35: Rest of Asia-Pacific Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 36: Brazil Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 37: Mexico Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 38: Rest of Latin America Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 39: United Arab Emirates Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 40: Turkey Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 41: Saudi Arabia Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 42: South Africa Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 43: Rest of Middle East & Africa Complaint Management Software Market, 2020-2028 (In $ Million)
Note: Product cover images may vary from those shown
  • Assurx Inc
  • Equiniti
  • ETQ LLC
  • Freshworks Inc
  • Mastercontrol Inc
  • Oracle
  • Quantivate LLC
  • Salesforce.Com Inc
  • Sparta Systems Inc
  • Zendesk Inc
  • Zoho Corporation Pvt Ltd
Note: Product cover images may vary from those shown

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