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CRO Quality Benchmarking - Phase I Service Providers (12th Edition)

  • ID: 5093945
  • Report
  • April 2020
  • Region: Global
  • 185 Pages
  • Industry Standard Research (ISR)
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FEATURED COMPANIES

  • BioPharma Services Inc.
  • Eurofins
  • Lambda
  • Novum
  • PPD
  • Rho
  • MORE

When it comes to the complex world of clinical trials, it takes a village. Whether you’ve been in the industry 15 years or 5 months, the publisher aims to take two of the most challenging and time-consuming processes out of the abstract for outsourcers: CRO selection and CRO performance evaluation. Which provider is best to conduct a given trial? Who will perform the best? Insights from 190 experienced Phase I outsourcers and more than 600 service provider encounters are framed in this quality benchmarking report, addressing these questions. We leave no stone unturned by giving a sense of a provider’s brand positioning, customer loyalty, and attribute-specific strengths and weaknesses. Let us take the mystery and stress out of your Phase I service provider selection process.

Both sponsors and providers can use this research to glean what they need to make the best decisions possible for their clinical development programs and service offerings. Informed decisions are indeed the best decisions.

What You Will Learn:

Sponsors:

  • Discover which service providers your company should consider for your clinical development programs by seeing how your peers’ expectations line up with individual CROs
  • Gain insight into CRO customer loyalty based on overall customer satisfaction, willingness to recommend and likelihood to use again
  • Learn which Phase I-specific attributes drive outsourcing selection, and explore verbatim responses from recent customers on CRO performance

Service Providers:

  • Compare how your company matches up against your competitors across 22 attributes grouped by Budget, Delivery, Staff, Accessibility, and Services
  • Learn how to improve your marketing messaging by focusing on the areas in which customers say you excel compared to the competition
  • Find out which factors affect sponsor outsourcing preferences, and which factors are gaining in importance for future outsourcing

Major Topics:

  • Service Provider Selection Process
  • Service Provider Perceptions and Interactions
  • Service Provider Performance and Loyalty
  • Company Service Quality Profiles
  • Study Data
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • BioPharma Services Inc.
  • Eurofins
  • Lambda
  • Novum
  • PPD
  • Rho
  • MORE

1. Service Provider Selection Process

  • Primary Section Takeaways
  • Preferred Provider Agreements
  • Selection Attributes
  • Use of Outside Consultants
  • Select Respondent Comments

2. Service Provider Perceptions and Interactions

  • Primary Section Takeaways
  • Phase I Leadership, Familiarity, and Use
  • Service Provider Preference
  • Service Provider Preference among Users
  • Cost Perceptions
  • Cost Experience among Users
  • Summary Table

3. Service Provider Performance and Loyalty

  • Primary Section Takeaways
  • A Note on Harvey Ball Calculations
  • Performance Across Service Providers
    • Figure 1 - Budget Factors
    • Figure 2 - Delivery Factors
    • Figure 3 - Staff Characteristics
    • Figure 4 - Accessibility
    • Figure 5 - Services
  • Customer Loyalty: 2020
  • Customer Loyalty: 3-Year Rolling Average

4. Company Service Quality Profiles

  • Celerion
  • Covance
  • Eurofins
  • Frontage
  • ICON
  • IQVIA
  • Medpace
  • Parexel
  • PPD
  • PRA
  • Quotient Clinical
  • SGS Life Sciences
  • Syneos Health
  • Worldwide Clinical Trials

5. Study Data

  • Phase I Leaders, Unprompted
  • Other Responses
  • Phase I Leaders, Prompted
  • Service Provider Familiarity
  • Service Provider Usage
  • Service Provider Preference
  • Service Provider Differentiation
  • Service Provider Cost Perceptions
  • Use of Preferred Providers
  • Number of Preferred Providers
  • Selection Drivers: Selecting among Preferred Providers
  • Preferred Provider Attributes Gaining Importance
  • Selection Drivers: When Not Using Preferred Providers
  • Selection Drivers: No Preferred Providers
  • Service Provider Attributes Gaining Importance: No Preferred Providers
  • Use of Outside Consultants
  • Outside Consultant Assistance

6. Service Provider Drill-downs

  • Algorithme Pharma (Altasciences)
  • BioPharma Services Inc.
  • Biotrial
  • Catalyst Clinical Research
  • Celerion
  • CHDR
  • Clinical Research Services (CRS)
  • Covance
  • CTI Clinical Trial & Consulting
  • DCRI-Duke
  • Eurofins
  • Frontage
  • High Point Clinical Trial Center
  • ICON
  • Inamed
  • Innovaderm
  • IQVIA
  • Lambda
  • Linical Accelovance
  • Medpace
  • Medsource
  • NAMSA
  • Novotech
  • Novum
  • Nuvisan
  • PAREXEL
  • Pharm-Olam International
  • PharPoint
  • PPD
  • PRA
  • PRC Clinical
  • Protrials
  • QPS
  • Quotient Clinical
  • Rho
  • SGS Life Sciences
  • Simbec-Orion
  • Siro Clinpharm
  • Spaulding Clinical
  • Syneos Health
  • Synteract
  • TKL Research
  • Vince & Associates (Altasciences)
  • WCCT Global
  • Worldwide Clinical Trials

7. Demographics

  • Company Type
  • Headquarters Location
  • Office Location
  • Job Title
  • Decision-making Responsibility
  • Outsourcing Involvement by Phase
  • Involvement in Clinical Development
  • Therapeutic Areas of Responsibility
  • Years of Industry Experience
  • Age
Note: Product cover images may vary from those shown
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  • Algorithme Pharma (Altasciences)
  • BioPharma Services Inc.
  • Biotrial
  • Catalyst Clinical Research
  • Celerion
  • CHDR
  • Clinical Research Services (CRS)
  • Covance
  • CTI Clinical Trial & Consulting
  • DCRI-Duke
  • Eurofins
  • Frontage
  • High Point Clinical Trial Center
  • ICON
  • Inamed
  • Innovaderm
  • IQVIA
  • Lambda
  • Linical Accelovance
  • Medpace
  • Medsource
  • NAMSA
  • Novotech
  • Novum
  • Nuvisan
  • PAREXEL
  • Parexel
  • Pharm-Olam International
  • PharPoint
  • PPD
  • PRA
  • PRC Clinical
  • Protrials
  • QPS
  • Quotient Clinical
  • Rho
  • SGS Life Sciences
  • Simbec-Orion
  • Siro Clinpharm
  • Spaulding Clinical
  • Syneos Health
  • Synteract
  • TKL Research
  • Vince & Associates (Altasciences)
  • WCCT Global
  • Worldwide Clinical Trials
Note: Product cover images may vary from those shown
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