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Cloud IT Service Management (ITSM) - Global Market Outlook (2019-2027)

  • ID: 5116426
  • Report
  • June 2020
  • Region: Global
  • 182 pages
  • Stratistics Market Research Consulting Pvt Ltd

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FEATURED COMPANIES

  • Alemba
  • BMC Software
  • Citrix Systems
  • Freshworks
  • IBM
  • ManageEngine
  • MORE
The Global Cloud IT Service Management (ITSM) market accounted for $4.40 billion in 2019 and is expected to reach $19.69 billion by 2027 growing at a CAGR of 20.6% during the forecast period. Some of the key factors propelling market growth are increasing adoption of cloud solutions and incorporation of AI-based devices with ITSM solutions. However, the lack of standard procedures is the restraining factor for the growth of the market.

Cloud IT service management (ITSM) is a set of policies and practices for implementing, delivering, and managing IT services for end-users in such a way that it meets the stated needs of the users and the stated goals of the business.

By end-user, the IT & IT-enabled services (ITES) segment is expected to grow at a significant market share during the forecast period because owing to the policies adopted by this sector to reduce their operating costs. Based on geography, North America is anticipated to hold considerable market share during the forecast period due to the rising adoption of cloud services in the region.

Some of the key players in Cloud IT Service Management (ITSM) Market include IBM, ServiceNow, Microsoft, Freshworks, Citrix Systems, Cherwell Software, Micro Focus, ManageEngine, Axios Systems, Alemba, HPE, EasyVista, BMC Software, Ivanti, LogMein, CA Technologies, Hornbill, Atlassian, Efecte, and SysAid.

Organization Sizes Covered:
  • Large Enterprises
  • Small and Medium-sized Enterprises
Components Covered:
  • Solutions
  • Services
Applications Covered:
  • Database Management System
  • Network Management
End Users Covered:
  • Government and Public Sector
  • Retail and Consumer Goods
  • Banking, Financial Services, and Insurance (BFSI)
  • Telecommunications
  • Travel and Hospitality
  • Manufacturing
  • IT & IT Enabled Services (ITES)
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Other End Users
Regions Covered:

North America
  • US
  • Canada
  • Mexico
Europe
  • Germany
  • France
  • Italy
  • UK
  • Spain
  • Rest of Europe
Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • Rest of Asia Pacific
South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa
What the report offers:
  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2018, 2019, 2020, 2024 and 2027
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis, etc.
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company Profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements
Free Customization Offerings:

Purchasers of this report will be entitled to receive one of the following free customization options:

1. Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
2. Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
3. Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

This report will be delivered within 2 business days.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Alemba
  • BMC Software
  • Citrix Systems
  • Freshworks
  • IBM
  • ManageEngine
  • MORE
1 Executive Summary

2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions

3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Application Analysis
3.7 End User Analysis
3.8 Emerging Markets
3.9 Impact of Covid-19

4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Cloud IT Service Management (ITSM) Market, By Organization Size
5.1 Introduction
5.2 Large Enterprises
5.3 Small and Medium-sized Enterprises

6 Global Cloud IT Service Management (ITSM) Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Service Desk Software
6.2.1.1 Problem Management
6.2.1.2 Request Fulfilment and Self-service Solutions
6.2.1.3 Event and Incident Management
6.2.1.4 Access Management
6.2.2 Dashboard Reporting and Analytics
6.2.3 Configuration and Change Management
6.2.4 Service Portfolio Management
6.2.4.1 Financial Management
6.2.4.2 Service Level Management
6.2.4.3 IT Asset Management
6.2.5 Service Demand Management
6.2.6 Operations and Performance Management
6.2.6.1 Workload Automation
6.2.6.2 Performance Monitoring and IT Operations Management
6.2.6.3 Availability Management
6.3 Services
6.3.1 Professional Services
6.3.2 Managed Services

7 Global Cloud IT Service Management (ITSM) Market, By Application
7.1 Introduction
7.2 Database Management System
7.3 Network Management

8 Global Cloud IT Service Management (ITSM) Market, By End User
8.1 Introduction
8.2 Government and Public Sector
8.3 Retail and Consumer Goods
8.4 Banking, Financial Services, and Insurance (BFSI)
8.5 IT & Telecommunications
8.6 Travel and Hospitality
8.7 Manufacturing
8.8 IT Enabled Services (ITES)
8.9 Media and Entertainment
8.10 Healthcare and Life Sciences
8.11 Other End Users
8.11.1 Energy & Utilities
8.11.2 Education

9 Global Cloud IT Service Management (ITSM) Market, By Geography
9.1 Introduction
9.2 North America
9.2.1 US
9.2.2 Canada
9.2.3 Mexico
9.3 Europe
9.3.1 Germany
9.3.2 UK
9.3.3 Italy
9.3.4 France
9.3.5 Spain
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.1 Japan
9.4.2 China
9.4.3 India
9.4.4 Australia
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.1 Argentina
9.5.2 Brazil
9.5.3 Chile
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 UAE
9.6.3 Qatar
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa

10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.4 Expansions
10.5 Other Key Strategies

11 Company Profiling
11.1 IBM
11.2 ServiceNow
11.3 Microsoft
11.4 Freshworks
11.5 Citrix Systems
11.6 Cherwell Software
11.7 Micro Focus
11.8 ManageEngine
11.9 Axios Systems
11.10 Alemba
11.11 HPE
11.12 EasyVista
11.13 BMC Software
11.14 Ivanti
11.15 LogMein
11.16 CA Technologies
11.17 Hornbill
11.18 Atlassian
11.19 Efecte
11.20 SysAid

List of Tables
Table 1 Global Cloud IT Service Management (ITSM) Market Outlook, By Region (2018-2027) ($MN)
Table 2 Global Cloud IT Service Management (ITSM) Market Outlook, By Organization Size (2018-2027) ($MN)
Table 3 Global Cloud IT Service Management (ITSM) Market Outlook, By Large Enterprises (2018-2027) ($MN)
Table 4 Global Cloud IT Service Management (ITSM) Market Outlook, By Small and Medium-sized Enterprises (2018-2027) ($MN)
Table 5 Global Cloud IT Service Management (ITSM) Market Outlook, By Component (2018-2027) ($MN)
Table 6 Global Cloud IT Service Management (ITSM) Market Outlook, By Solutions (2018-2027) ($MN)
Table 7 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Desk Software (2018-2027) ($MN)
Table 8 Global Cloud IT Service Management (ITSM) Market Outlook, By Dashboard Reporting and Analytics (2018-2027) ($MN)
Table 9 Global Cloud IT Service Management (ITSM) Market Outlook, By Configuration and Change Management (2018-2027) ($MN)
Table 10 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Portfolio Management (2018-2027) ($MN)
Table 11 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Demand Management (2018-2027) ($MN)
Table 12 Global Cloud IT Service Management (ITSM) Market Outlook, By Operations and Performance Management (2018-2027) ($MN)
Table 13 Global Cloud IT Service Management (ITSM) Market Outlook, By Services (2018-2027) ($MN)
Table 14 Global Cloud IT Service Management (ITSM) Market Outlook, By Professional Services (2018-2027) ($MN)
Table 15 Global Cloud IT Service Management (ITSM) Market Outlook, By Managed Services (2018-2027) ($MN)
Table 16 Global Cloud IT Service Management (ITSM) Market Outlook, By Application (2018-2027) ($MN)
Table 17 Global Cloud IT Service Management (ITSM) Market Outlook, By Database Management System (2018-2027) ($MN)
Table 18 Global Cloud IT Service Management (ITSM) Market Outlook, By Network Management (2018-2027) ($MN)
Table 19 Global Cloud IT Service Management (ITSM) Market Outlook, By End User (2018-2027) ($MN)
Table 20 Global Cloud IT Service Management (ITSM) Market Outlook, By Government and Public Sector (2018-2027) ($MN)
Table 21 Global Cloud IT Service Management (ITSM) Market Outlook, By Retail and Consumer Goods (2018-2027) ($MN)
Table 22 Global Cloud IT Service Management (ITSM) Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2018-2027) ($MN)
Table 23 Global Cloud IT Service Management (ITSM) Market Outlook, By IT & Telecommunications (2018-2027) ($MN)
Table 24 Global Cloud IT Service Management (ITSM) Market Outlook, By Travel and Hospitality (2018-2027) ($MN)
Table 25 Global Cloud IT Service Management (ITSM) Market Outlook, By Manufacturing (2018-2027) ($MN)
Table 26 Global Cloud IT Service Management (ITSM) Market Outlook, By IT Enabled Services (ITES) (2018-2027) ($MN)
Table 27 Global Cloud IT Service Management (ITSM) Market Outlook, By Media and Entertainment (2018-2027) ($MN)
Table 28 Global Cloud IT Service Management (ITSM) Market Outlook, By Healthcare and Life Sciences (2018-2027) ($MN)
Table 29 Global Cloud IT Service Management (ITSM) Market Outlook, By Other End Users (2018-2027) ($MN)
Table 30 Global Cloud IT Service Management (ITSM) Market Outlook, By Energy & Utilities (2018-2027) ($MN)
Table 31 Global Cloud IT Service Management (ITSM) Market Outlook, By Education (2018-2027) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
Note: Product cover images may vary from those shown
  • IBM
  • ServiceNow
  • Microsoft
  • Freshworks
  • Citrix Systems
  • Cherwell Software
  • Micro Focus
  • ManageEngine
  • Axios Systems
  • Alemba
  • HPE
  • EasyVista
  • BMC Software
  • Ivanti
  • LogMein
  • CA Technologies
  • Hornbill
  • Atlassian
  • Efecte
  • SysAid
Note: Product cover images may vary from those shown

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