Untapped Demand Among Key Employee Segments Drives Demand for New Desktop and Cordless Phones
This study provides an in-depth analysis of the global desktop and cordless phone market, including forecasts for revenues and units sold between 2023 and 2030. The study also discusses the current drivers and inhibitors for adoption and the growth potential for Time Division Multiplexing (TDM), IP, DECT, and VoWLAN devices. The study provides market share and competitor analysis across the product segments. Finally, the report identifies and describes key growth opportunities for providers covering this sector.
Market Highlights
Over the years the office telephone has transformed organization's communication internally and externally. However, in today's digital age, organization's have a plethora of digital tools at their disposal for communicating. At the same time, organization's are faced with various challenges that are driving changes to communications, such as the shift to hybrid working models and the influx of Gen Z workers.
As a result, the role of desktop and cordless phones is changing. It is no longer sufficient for devices to simply support traditional PBX services such as call grouping or directory services. Enterprises are exploring ways to integrate these devices into their broader collaboration and work processes. IT decision-makers are continuing to invest in PBXs and calling plans. Organizations are also incorporating different connectivity solutions into devices, enabling users to connect a range of devices that can support a greater range of use cases, both for in-office and remote workers.
Despite these drivers, the sector faces strong headwinds. The return to office is not happening as quickly as predicted, leading to oversupply in the market. Additionally, there is no sign that organizations are reversing office estate reduction plans, and budgets are tightening in response to increasing costs and slow economic growth across the globe. These factors are leading to customers pushing back projects.
