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Global Business Process Outsourcing Market 2023-2027

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    Report

  • 120 Pages
  • November 2022
  • Region: Global
  • TechNavio
  • ID: 5135910
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The business process outsourcing market is poised to grow by $75.89 bn during 2023-2027, accelerating at a CAGR of 6.5% during the forecast period. The report on the business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the focus on reducing operational costs, the surging number of BPOs, and the increasing adoption of BPOs by IT and telecom service providers.

The business process outsourcing market is segmented as below:

By End-user

  • IT and telecommunication
  • BFSI
  • Retail
  • Healthcare
  • Others

By Business

  • Large enterprises
  • SMEs

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • Middle East and Africa
  • South America
This study identifies the rising emphasis on process automation as one of the prime reasons driving the business process outsourcing market growth during the next few years. Also, the increasing number of start-ups partnering with bpos and increased transparency and a rising number of acquisitions and partnerships will lead to sizable demand in the market.

The report on the business process outsourcing market covers the following areas:

  • Business process outsourcing market sizing
  • Business process outsourcing market forecast
  • Business process outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading business process outsourcing market vendors that include Accenture Plc, Alight Solutions LLC, Amdocs Ltd, Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, Wipro Ltd., and WNS Holdings Ltd. Also, the business process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
Exhibit 06: Executive Summary - Chart on Market Segmentation by Business Segment
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
2 Market Landscape
2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics
3 Market Sizing
3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
4 Historic Market Size
4.1 Global business process outsourcing market 2017 - 2021
Exhibit 18: Historic Market Size - Data Table on Global business process outsourcing market 2017 - 2021 ($ billion)
4.2 End-user Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
4.3 Organization size Segment Analysis 2017 - 2021
Exhibit 20: Historic Market Size - Organization size Segment 2017 - 2021 ($ billion)
4.4 Geography Segment Analysis 2017 - 2021
Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
4.5 Country Segment Analysis 2017 - 2021
Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
5 Five Forces Analysis
5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
6 Market Segmentation by End-user
6.1 Market segments
Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
6.2 Comparison by End-user
Exhibit 32: Chart on Comparison by End-user
Exhibit 33: Data Table on Comparison by End-user
6.3 IT and telecommunication - Market size and forecast 2022-2027
Exhibit 34: Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
Exhibit 35: Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
Exhibit 36: Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
Exhibit 37: Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)
6.4 BFSI - Market size and forecast 2022-2027
Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
6.5 Retail - Market size and forecast 2022-2027
Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
6.6 Healthcare - Market size and forecast 2022-2027
Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
6.7 Others - Market size and forecast 2022-2027
Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
6.8 Market opportunity by End-user
Exhibit 54: Market opportunity by End-user ($ billion)
7 Market Segmentation by Business Segment
7.1 Market segments
Exhibit 55: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
Exhibit 56: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
7.2 Comparison by Market Segmentation by Business Segment
Exhibit 57: Chart on Comparison by Market Segmentation by Business Segment
Exhibit 58: Data Table on Comparison by Market Segmentation by Business Segment
7.3 Large enterprises - Market size and forecast 2022-2027
Exhibit 59: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
Exhibit 60: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
Exhibit 61: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
Exhibit 62: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
7.4 SMEs - Market size and forecast 2022-2027
Exhibit 63: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
Exhibit 64: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
Exhibit 65: Chart on SMEs - Year-over-year growth 2022-2027 (%)
Exhibit 66: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
7.5 Market opportunity by Market Segmentation by Business Segment
Exhibit 67: Market opportunity by Market Segmentation by Business Segment ($ billion)
8 Customer Landscape
8.1 Customer landscape overview
Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Exhibit 69: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibit 70: Data Table on Market share By Geographical Landscape 2022-2027 (%)
9.2 Geographic comparison
Exhibit 71: Chart on Geographic comparison
Exhibit 72: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2022-2027
Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
9.4 Europe - Market size and forecast 2022-2027
Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
9.5 APAC - Market size and forecast 2022-2027
Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
9.6 Middle East and Africa - Market size and forecast 2022-2027
Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
9.7 South America - Market size and forecast 2022-2027
Exhibit 89: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibit 90: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibit 91: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibit 92: Data Table on South America - Year-over-year growth 2022-2027 (%)
9.8 US - Market size and forecast 2022-2027
Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)
9.9 UK - Market size and forecast 2022-2027
Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
9.10 Germany - Market size and forecast 2022-2027
Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
9.11 China - Market size and forecast 2022-2027
Exhibit 105: Chart on China - Market size and forecast 2022-2027 ($ billion)
Exhibit 106: Data Table on China - Market size and forecast 2022-2027 ($ billion)
Exhibit 107: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibit 108: Data Table on China - Year-over-year growth 2022-2027 (%)
9.12 India - Market size and forecast 2022-2027
Exhibit 109: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibit 110: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibit 111: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibit 112: Data Table on India - Year-over-year growth 2022-2027 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 113: Market opportunity By Geographical Landscape ($ billion)
10 Drivers, Challenges, and Trends
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 114: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends
11 Vendor Landscape
11.1 Overview
11.2 Vendor landscape
Exhibit 115: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 116: Overview on factors of disruption
11.4 Industry risks
Exhibit 117: Impact of key risks on business
12 Vendor Analysis
12.1 Vendors covered
Exhibit 118: Vendors covered
12.2 Market positioning of vendors
Exhibit 119: Matrix on vendor position and classification
12.3 Accenture Plc
Exhibit 120: Accenture Plc - Overview
Exhibit 121: Accenture Plc - Business segments
Exhibit 122: Accenture Plc - Key news
Exhibit 123: Accenture Plc - Key offerings
Exhibit 124: Accenture Plc - Segment focus
12.4 Automatic Data Processing Inc
Exhibit 125: Automatic Data Processing Inc - Overview
Exhibit 126: Automatic Data Processing Inc - Business segments
Exhibit 127: Automatic Data Processing Inc - Key news
Exhibit 128: Automatic Data Processing Inc - Key offerings
Exhibit 129: Automatic Data Processing Inc - Segment focus
12.5 Capgemini Service SAS
Exhibit 130: Capgemini Service SAS - Overview
Exhibit 131: Capgemini Service SAS - Business segments
Exhibit 132: Capgemini Service SAS - Key news
Exhibit 133: Capgemini Service SAS - Key offerings
Exhibit 134: Capgemini Service SAS - Segment focus
12.6 Concentrix Corp.
Exhibit 135: Concentrix Corp. - Overview
Exhibit 136: Concentrix Corp. - Product / Service
Exhibit 137: Concentrix Corp. - Key offerings
12.7 Deloitte Touche Tohmatsu Ltd.
Exhibit 138: Deloitte Touche Tohmatsu Ltd. - Overview
Exhibit 139: Deloitte Touche Tohmatsu Ltd. - Business segments
Exhibit 140: Deloitte Touche Tohmatsu Ltd. - Key offerings
Exhibit 141: Deloitte Touche Tohmatsu Ltd. - Segment focus
12.8 HCL Technologies Ltd.
Exhibit 142: HCL Technologies Ltd. - Overview
Exhibit 143: HCL Technologies Ltd. - Business segments
Exhibit 144: HCL Technologies Ltd. - Key offerings
Exhibit 145: HCL Technologies Ltd. - Segment focus
12.9 Infosys Ltd.
Exhibit 146: Infosys Ltd. - Overview
Exhibit 147: Infosys Ltd. - Business segments
Exhibit 148: Infosys Ltd. - Key news
Exhibit 149: Infosys Ltd. - Key offerings
Exhibit 150: Infosys Ltd. - Segment focus
12.10 International Business Machines Corp.
Exhibit 151: International Business Machines Corp. - Overview
Exhibit 152: International Business Machines Corp. - Business segments
Exhibit 153: International Business Machines Corp. - Key news
Exhibit 154: International Business Machines Corp. - Key offerings
Exhibit 155: International Business Machines Corp. - Segment focus
12.11 NEC Corp.
Exhibit 156: NEC Corp. - Overview
Exhibit 157: NEC Corp. - Business segments
Exhibit 158: NEC Corp. - Key news
Exhibit 159: NEC Corp. - Key offerings
Exhibit 160: NEC Corp. - Segment focus
12.12 NTT DATA Corp.
Exhibit 161: NTT DATA Corp. - Overview
Exhibit 162: NTT DATA Corp. - Product / Service
Exhibit 163: NTT DATA Corp. - Key offerings
12.13 Oracle Corp.
Exhibit 164: Oracle Corp. - Overview
Exhibit 165: Oracle Corp. - Business segments
Exhibit 166: Oracle Corp. - Key news
Exhibit 167: Oracle Corp. - Key offerings
Exhibit 168: Oracle Corp. - Segment focus
12.14 Tata Consultancy Services Ltd.
Exhibit 169: Tata Consultancy Services Ltd. - Overview
Exhibit 170: Tata Consultancy Services Ltd. - Business segments
Exhibit 171: Tata Consultancy Services Ltd. - Key news
Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
Exhibit 173: Tata Consultancy Services Ltd. - Segment focus
12.15 Tech Mahindra Ltd
Exhibit 174: Tech Mahindra Ltd - Overview
Exhibit 175: Tech Mahindra Ltd - Business segments
Exhibit 176: Tech Mahindra Ltd - Key offerings
Exhibit 177: Tech Mahindra Ltd - Segment focus
12.16 Wipro Ltd.
Exhibit 178: Wipro Ltd. - Overview
Exhibit 179: Wipro Ltd. - Business segments
Exhibit 180: Wipro Ltd. - Key news
Exhibit 181: Wipro Ltd. - Key offerings
Exhibit 182: Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
Exhibit 183: WNS Holdings Ltd. - Overview
Exhibit 184: WNS Holdings Ltd. - Business segments
Exhibit 185: WNS Holdings Ltd. - Key offerings
Exhibit 186: WNS Holdings Ltd. - Segment focus
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 187: Inclusions checklist
Exhibit 188: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 189: Currency conversion rates for US$
13.4 Research methodology
Exhibit 190: Research methodology
Exhibit 191: Validation techniques employed for market sizing
Exhibit 192: Information sources
13.5 List of abbreviations
Exhibit 193: List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 6: Executive Summary - Chart on Market Segmentation by Business Segment
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Vendor Market Positioning
Exhibits 10: Parent market
Exhibits 11: Market Characteristics
Exhibits 12: Offerings of vendors included in the market definition
Exhibits 13: Market segments
Exhibits 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 18: Historic Market Size - Data Table on Global business process outsourcing market 2017 - 2021 ($ billion)
Exhibits 19: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
Exhibits 20: Historic Market Size - Organization size Segment 2017 - 2021 ($ billion)
Exhibits 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
Exhibits 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
Exhibits 23: Five forces analysis - Comparison between 2022 and 2027
Exhibits 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits 26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits 27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits 28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits 29: Chart on Market condition - Five forces 2022 and 2027
Exhibits 30: Chart on End-user - Market share 2022-2027 (%)
Exhibits 31: Data Table on End-user - Market share 2022-2027 (%)
Exhibits 32: Chart on Comparison by End-user
Exhibits 33: Data Table on Comparison by End-user
Exhibits 34: Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
Exhibits 35: Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
Exhibits 36: Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
Exhibits 37: Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)
Exhibits 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibits 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibits 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibits 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibits 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibits 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
Exhibits 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibits 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibits 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibits 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibits 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
Exhibits 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
Exhibits 52: Chart on Others - Year-over-year growth 2022-2027 (%)
Exhibits 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
Exhibits 54: Market opportunity by End-user ($ billion)
Exhibits 55: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
Exhibits 56: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
Exhibits 57: Chart on Comparison by Market Segmentation by Business Segment
Exhibits 58: Data Table on Comparison by Market Segmentation by Business Segment
Exhibits 59: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
Exhibits 60: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
Exhibits 61: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
Exhibits 62: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
Exhibits 63: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
Exhibits 64: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
Exhibits 65: Chart on SMEs - Year-over-year growth 2022-2027 (%)
Exhibits 66: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
Exhibits 67: Market opportunity by Market Segmentation by Business Segment ($ billion)
Exhibits 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 69: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 70: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 71: Chart on Geographic comparison
Exhibits 72: Data Table on Geographic comparison
Exhibits 73: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits 74: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits 75: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits 77: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits 78: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 81: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits 82: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 89: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits 90: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits 91: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits 92: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits 93: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibits 94: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibits 95: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits 96: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits 99: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 105: Chart on China - Market size and forecast 2022-2027 ($ billion)
Exhibits 106: Data Table on China - Market size and forecast 2022-2027 ($ billion)
Exhibits 107: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibits 108: Data Table on China - Year-over-year growth 2022-2027 (%)
Exhibits 109: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibits 110: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibits 111: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibits 112: Data Table on India - Year-over-year growth 2022-2027 (%)
Exhibits 113: Market opportunity By Geographical Landscape ($ billion)
Exhibits 114: Impact of drivers and challenges in 2022 and 2027
Exhibits 115: Overview on Criticality of inputs and Factors of differentiation
Exhibits 116: Overview on factors of disruption
Exhibits 117: Impact of key risks on business
Exhibits 118: Vendors covered
Exhibits 119: Matrix on vendor position and classification
Exhibits 120: Accenture Plc - Overview
Exhibits 121: Accenture Plc - Business segments
Exhibits 122: Accenture Plc - Key news
Exhibits 123: Accenture Plc - Key offerings
Exhibits 124: Accenture Plc - Segment focus
Exhibits 125: Automatic Data Processing Inc - Overview
Exhibits 126: Automatic Data Processing Inc - Business segments
Exhibits 127: Automatic Data Processing Inc - Key news
Exhibits 128: Automatic Data Processing Inc - Key offerings
Exhibits 129: Automatic Data Processing Inc - Segment focus
Exhibits 130: Capgemini Service SAS - Overview
Exhibits 131: Capgemini Service SAS - Business segments
Exhibits 132: Capgemini Service SAS - Key news
Exhibits 133: Capgemini Service SAS - Key offerings
Exhibits 134: Capgemini Service SAS - Segment focus
Exhibits 135: Concentrix Corp. - Overview
Exhibits 136: Concentrix Corp. - Product / Service
Exhibits 137: Concentrix Corp. - Key offerings
Exhibits 138: Deloitte Touche Tohmatsu Ltd. - Overview
Exhibits 139: Deloitte Touche Tohmatsu Ltd. - Business segments
Exhibits 140: Deloitte Touche Tohmatsu Ltd. - Key offerings
Exhibits 141: Deloitte Touche Tohmatsu Ltd. - Segment focus
Exhibits 142: HCL Technologies Ltd. - Overview
Exhibits 143: HCL Technologies Ltd. - Business segments
Exhibits 144: HCL Technologies Ltd. - Key offerings
Exhibits 145: HCL Technologies Ltd. - Segment focus
Exhibits 146: Infosys Ltd. - Overview
Exhibits 147: Infosys Ltd. - Business segments
Exhibits 148: Infosys Ltd. - Key news
Exhibits 149: Infosys Ltd. - Key offerings
Exhibits 150: Infosys Ltd. - Segment focus
Exhibits 151: International Business Machines Corp. - Overview
Exhibits 152: International Business Machines Corp. - Business segments
Exhibits 153: International Business Machines Corp. - Key news
Exhibits 154: International Business Machines Corp. - Key offerings
Exhibits 155: International Business Machines Corp. - Segment focus
Exhibits 156: NEC Corp. - Overview
Exhibits 157: NEC Corp. - Business segments
Exhibits 158: NEC Corp. - Key news
Exhibits 159: NEC Corp. - Key offerings
Exhibits 160: NEC Corp. - Segment focus
Exhibits 161: NTT DATA Corp. - Overview
Exhibits 162: NTT DATA Corp. - Product / Service
Exhibits 163: NTT DATA Corp. - Key offerings
Exhibits 164: Oracle Corp. - Overview
Exhibits 165: Oracle Corp. - Business segments
Exhibits 166: Oracle Corp. - Key news
Exhibits 167: Oracle Corp. - Key offerings
Exhibits 168: Oracle Corp. - Segment focus
Exhibits 169: Tata Consultancy Services Ltd. - Overview
Exhibits 170: Tata Consultancy Services Ltd. - Business segments
Exhibits 171: Tata Consultancy Services Ltd. - Key news
Exhibits 172: Tata Consultancy Services Ltd. - Key offerings
Exhibits 173: Tata Consultancy Services Ltd. - Segment focus
Exhibits 174: Tech Mahindra Ltd - Overview
Exhibits 175: Tech Mahindra Ltd - Business segments
Exhibits 176: Tech Mahindra Ltd - Key offerings
Exhibits 177: Tech Mahindra Ltd - Segment focus
Exhibits 178: Wipro Ltd. - Overview
Exhibits 179: Wipro Ltd. - Business segments
Exhibits 180: Wipro Ltd. - Key news
Exhibits 181: Wipro Ltd. - Key offerings
Exhibits 182: Wipro Ltd. - Segment focus
Exhibits 183: WNS Holdings Ltd. - Overview
Exhibits 184: WNS Holdings Ltd. - Business segments
Exhibits 185: WNS Holdings Ltd. - Key offerings
Exhibits 186: WNS Holdings Ltd. - Segment focus
Exhibits 187: Inclusions checklist
Exhibits 188: Exclusions checklist
Exhibits 189: Currency conversion rates for US$
Exhibits 190: Research methodology
Exhibits 191: Validation techniques employed for market sizing
Exhibits 192: Information sources
Exhibits 193: List of abbreviations

Executive Summary

The publisher recognizes the following companies as the key players in the global business process outsourcing market: Accenture Plc, Alight Solutions LLC, Amdocs Ltd, Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, Wipro Ltd., and WNS Holdings Ltd.

Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is rising emphasis on process automation.`

According to the report, one of the major drivers for this market is the focus on reducing operational costs.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture Plc
  • Alight Solutions LLC
  • Amdocs Ltd
  • Anderson Business Solutions Pvt. Ltd.
  • Automatic Data Processing Inc
  • Capgemini Service SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Deloitte Touche Tohmatsu Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Oracle Corp.
  • Sykes Enterprises Inc.
  • Tata Consultancy Services Ltd.
  • Tech Mahindra Ltd
  • Wipro Ltd.
  • WNS Holdings Ltd.

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