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Europe Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Country: Industry Analysis and Forecast 2020-2026

  • ID: 5174660
  • Report
  • September 2020
  • Region: Europe
  • 155 pages
  • Marqual IT Solutions Pvt. Ltd (KBV Research)

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FEATURED COMPANIES

  • 3CLogic Software, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Google, Inc.
  • IBM Corporation
  • Microsoft Corporation
The Europe Contact Center Intelligence Market is expected to witness market growth of 22.5% CAGR during the forecast period (2020-2026).

The rising inclination for Artificial Intelligence (AI)- based answers for offer improved customer support services is anticipated to boost the development of the market. Artificial intelligence permits organizations to offer customized customer care and real-time customer services. Artificial intelligence likewise assists in enhancing call deflection rates, decreasing agent costs related to training, and accomplishing shorter times associated with handling customers. Enterprises are attempting vigorously to robotize customer service interactions. Social media is rising as the most favored stage for interaction with the customer. Various contact centers have adopted computerized measures for digital channels, for example, social media, to connect with clients and recognize new sales opportunities.

Activities pointed toward enhancing contact center AI assistance through the integration of gesture acknowledgment abilities are foreseen to make development possibilities for the market over the forecast period. Voice AI agents and chatbots can catch the data from the interaction of the customer and feed it into analysis programming. This information can be additionally analyzed by utilizing AI innovation to get knowledge about the behavior patterns of clients. These patterns can assume a pivotal function in drafting business policies and solving issues of the customers.

AI-fueled techniques, for example, predictive behavior routing, are helping associations in having a healthy engagement with their clients. Notwithstanding, growing concerns over data security and protection of privacy are making clients careful about permitting organizations to gather their information. In 2018, research by Accenture uncovered that 88% of clients consent to the fact that organizations that offer customized services without bargaining with their trust are more attractive than others. Given such patterns, organizations are putting a solid emphasis on keeping up transparency and educating clients about the collection of data.

Based on Component, the market is segmented into Solution and Services. Solutions segment is further bifurcated across Intelligent Interactive Voice Response (IVR) System, Chatbot and Intelligent Virtual Assistant (IVA). Based on Technology, the market is segmented into Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on End-user, the market is segmented into Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the analysis of key stakeholders of the market. Key companies profiled in the report include Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.

Market Segmentation

By Component
  • Solution
  • Services
By Technology
  • Computer Vision
  • Automatic Speech Recognition
  • Machine Learning
  • Natural Language Processing
  • Others
By Deployment Type
  • On-premise
  • Hosted
By End-user
  • Telecom & IT
  • Government
  • Healthcare
  • Consumer Goods & Retail
  • Travel & Hospitality
  • BFSI
  • Others
By Country
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
Companies Profiled
  • Cisco Systems, Inc.
  • Oracle Corporation
  • Google, Inc.
  • SAP SE
  • Microsoft Corporation
  • IBM Corporation
  • NICE Ltd.
  • Five9, Inc.
  • Zendesk, Inc.
  • 3CLogic Software, Inc.
Unique Offerings
  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • 3CLogic Software, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Google, Inc.
  • IBM Corporation
  • Microsoft Corporation
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Contact Center Intelligence Market, by Component
1.4.2 Europe Contact Center Intelligence Market, by Technology
1.4.3 Europe Contact Center Intelligence Market, by Deployment Type
1.4.4 Europe Contact Center Intelligence Market, by End-user
1.4.5 Europe Contact Center Intelligence Market, by Country
1.5 Methodology for the Research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1 Executive Summary
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Moves: (Partnerships, Collaborations, and Agreements: 2016, Sep to 2020, Aug) Leading Players

Chapter 4. Europe Contact Center Intelligence Market by Component
4.1 Europe Contact Center Intelligence Solution Market by Country
4.2 Europe Contact Center Intelligence Market by Solution Type
4.2.1 Europe Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
4.2.2 Europe Contact Center Intelligence Chatbot Market by Country
4.2.3 Europe Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
4.3 Europe Contact Center Intelligence Services Market by Country

Chapter 5. Europe Contact Center Intelligence Market by Technology
5.1 Europe Computer Vision Contact Center Intelligence Market by Country
5.2 Europe Automatic Speech Recognition Contact Center Intelligence Market by Country
5.3 Europe Machine Learning Contact Center Intelligence Market by Country
5.4 Europe Natural Language Processing Contact Center Intelligence Market by Country
5.5 Europe Other Technology Contact Center Intelligence Market by Country

Chapter 6. Europe Contact Center Intelligence Market by Deployment Type
6.1 Europe On-premise Contact Center Intelligence Market by Country
6.2 Europe Hosted Contact Center Intelligence Market by Country

Chapter 7. Europe Contact Center Intelligence Market by End Use
7.1 Europe Telecom & IT Contact Center Intelligence Market by Country
7.2 Europe Government Contact Center Intelligence Market by Country
7.3 Europe Healthcare Contact Center Intelligence Market by Country
7.4 Europe Consumer Goods & Retail Contact Center Intelligence Market by Country
7.5 Europe Travel & Hospitality Contact Center Intelligence Market by Country
7.6 Europe BFSI Contact Center Intelligence Market by Country
7.7 Europe Others Contact Center Intelligence Market by Country

Chapter 8. Europe Contact Center Intelligence Market by Country
8.1 Germany Contact Center Intelligence Market
8.1.1 Germany Contact Center Intelligence Market by Component
8.1.1.1 Germany Contact Center Intelligence Market by Solution Type
8.1.2 Germany Contact Center Intelligence Market by Technology
8.1.3 Germany Contact Center Intelligence Market by Deployment Type
8.1.4 Germany Contact Center Intelligence Market by End Use
8.2 UK Contact Center Intelligence Market
8.2.1 UK Contact Center Intelligence Market by Component
8.2.1.1 UK Contact Center Intelligence Market by Solution Type
8.2.2 UK Contact Center Intelligence Market by Technology
8.2.3 UK Contact Center Intelligence Market by Deployment Type
8.2.4 UK Contact Center Intelligence Market by End Use
8.3 France Contact Center Intelligence Market
8.3.1 France Contact Center Intelligence Market by Component
8.3.1.1 France Contact Center Intelligence Market by Solution Type
8.3.2 France Contact Center Intelligence Market by Technology
8.3.3 France Contact Center Intelligence Market by Deployment Type
8.3.4 France Contact Center Intelligence Market by End Use
8.4 Russia Contact Center Intelligence Market
8.4.1 Russia Contact Center Intelligence Market by Component
8.4.1.1 Russia Contact Center Intelligence Market by Solution Type
8.4.2 Russia Contact Center Intelligence Market by Technology
8.4.3 Russia Contact Center Intelligence Market by Deployment Type
8.4.4 Russia Contact Center Intelligence Market by End Use
8.5 Spain Contact Center Intelligence Market
8.5.1 Spain Contact Center Intelligence Market by Component
8.5.1.1 Spain Contact Center Intelligence Market by Solution Type
8.5.2 Spain Contact Center Intelligence Market by Technology
8.5.3 Spain Contact Center Intelligence Market by Deployment Type
8.5.4 Spain Contact Center Intelligence Market by End Use
8.6 Italy Contact Center Intelligence Market
8.6.1 Italy Contact Center Intelligence Market by Component
8.6.1.1 Italy Contact Center Intelligence Market by Solution Type
8.6.2 Italy Contact Center Intelligence Market by Technology
8.6.3 Italy Contact Center Intelligence Market by Deployment Type
8.6.4 Italy Contact Center Intelligence Market by End Use
8.7 Rest of Europe Contact Center Intelligence Market
8.7.1 Rest of Europe Contact Center Intelligence Market by Component
8.7.1.1 Rest of Europe Contact Center Intelligence Market by Solution Type
8.7.2 Rest of Europe Contact Center Intelligence Market by Technology
8.7.3 Rest of Europe Contact Center Intelligence Market by Deployment Type
8.7.4 Rest of Europe Contact Center Intelligence Market by End Use

Chapter 9. Company Profiles
9.1 Cisco Systems, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expenses
9.1.5 Recent Strategies and Developments
9.1.5.1 Partnerships, Collaborations, and Agreements
9.1.5.2 Acquisition and Mergers
9.1.5.3 Product Launches and Product Expansions
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expenses
9.2.5 Recent Strategies and Developments
9.2.5.1 Product Launches and Product Expansions
9.2.6 SWOT Analysis
9.3 Google, Inc.
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Segmental and Regional Analysis
9.3.4 Research & Development Expenses
9.3.5 Recent Strategies and Developments
9.3.5.1 Partnerships, Collaborations, and Agreements
9.3.5.2 Product Launches and Product Expansions
9.3.6 SWOT Analysis
9.4 SAP SE
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expenses
9.4.5 Recent Strategies and Developments
9.4.5.1 Product Launches and Product Expansions
9.4.6 SWOT Analysis
9.5 Microsoft Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Segmental and Regional Analysis
9.5.4 Research & Development Expenses
9.5.5 Recent Strategies and Developments
9.5.5.1 Partnerships, Collaborations, and Agreements
9.5.5.2 Acquisition and Mergers
9.5.6 SWOT Analysis
9.6 IBM Corporation
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional & Segmental Analysis
9.6.4 Research & Development Expenses
9.6.5 Recent Strategies and Developments
9.6.5.1 Partnerships, Collaborations, and Agreements
9.6.5.2 Product Launches and Product Expansions
9.6.6 SWOT Analysis
9.7 NICE Ltd.
9.7.1 Company Overview
9.7.2 Financial Analysis
9.7.3 Segmental and Regional Analysis
9.7.4 Research & Development Expenses
9.7.5 Recent Strategies and Developments
9.7.5.1 Acquisition and Mergers
9.7.5.2 Product Launches and Product Expansions
9.7.6 SWOT Analysis
9.8 Five9, Inc.
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expenses
9.8.5 Recent Strategies and Developments
9.8.5.1 Partnerships, Collaborations, and Agreements
9.8.5.2 Product Launches and Product Expansions
9.8.5.3 Acquisition and Mergers
9.9 Zendesk, Inc.
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Regional Analysis
9.9.4 Research & Development Expenses
9.9.5 Recent Strategies and Developments
9.9.5.1 Partnerships, Collaborations, and Agreements
9.9.5.2 Product Launches and Product Expansions
9.10. 3CLogic Software, Inc.
9.10.1 Company Overview
9.10.2 Recent Strategies and Developments
9.10.2.1 Partnerships, Collaborations, and Agreements
9.10.2.2 Product Launches and Product Expansions
Note: Product cover images may vary from those shown
  • Cisco Systems, Inc.
  • Oracle Corporation
  • Google, Inc.
  • SAP SE
  • Microsoft Corporation
  • IBM Corporation
  • NICE Ltd.
  • Five9, Inc.
  • Zendesk, Inc.
  • 3CLogic Software, Inc.
Note: Product cover images may vary from those shown

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