The Latin America, Middle East and Africa Contact Center Intelligence Market is expected to witness market growth of 27.3% CAGR during the forecast period (2020-2026).
The rising volumes of information being created by organizations and the increasing adoption of AI-fueled chatbots to oversee work activities productively and viably are a portion of the main factors that look good for the development of the market. Conversational AI is broadly adopted by organizations to improve client experience while lessening the operational expenses of contact centers. AI-enabled chatbots are especially helping agents with pertinent information to change customer calls into smart decision-driven activities. The ensuing improvement in self-service and agent utilization is further diminishing contact center costs.
Activities pointed toward enhancing contact center AI assistance through the integration of gesture acknowledgment abilities are foreseen to make development possibilities for the market over the forecast period. Voice AI agents and chatbots can catch the data from the interaction of the customer and feed it into analysis programming. This information can be additionally analyzed by utilizing AI innovation to get knowledge about the behavior patterns of clients. These patterns can assume a pivotal function in drafting business policies and solving issues of the customers.
Managed services for AI-based contact centers assist organizations in overseeing complex multi-vendor framework so that in-house agents can focus on income-producing projects, for example, customer services. These services assist businesses in delivering persistent operational improvement by supporting, monitoring, and advancing contact center arrangements. Various organizations are embracing managed services to remain associated with customers and drive profitability while decreasing operational expenses.
Based on Component, the market is segmented into Solution and Services. Solutions segment is further bifurcated across Intelligent Interactive Voice Response (IVR) System, Chatbot and Intelligent Virtual Assistant (IVA). Based on Technology, the market is segmented into Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on End-user, the market is segmented into Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stakeholders of the market. Key companies profiled in the report include Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.
Market Segmentation
By Component
By Technology
By Deployment Type
By End-user
By Country
Companies Profiled
Unique Offerings
The rising volumes of information being created by organizations and the increasing adoption of AI-fueled chatbots to oversee work activities productively and viably are a portion of the main factors that look good for the development of the market. Conversational AI is broadly adopted by organizations to improve client experience while lessening the operational expenses of contact centers. AI-enabled chatbots are especially helping agents with pertinent information to change customer calls into smart decision-driven activities. The ensuing improvement in self-service and agent utilization is further diminishing contact center costs.
Activities pointed toward enhancing contact center AI assistance through the integration of gesture acknowledgment abilities are foreseen to make development possibilities for the market over the forecast period. Voice AI agents and chatbots can catch the data from the interaction of the customer and feed it into analysis programming. This information can be additionally analyzed by utilizing AI innovation to get knowledge about the behavior patterns of clients. These patterns can assume a pivotal function in drafting business policies and solving issues of the customers.
Managed services for AI-based contact centers assist organizations in overseeing complex multi-vendor framework so that in-house agents can focus on income-producing projects, for example, customer services. These services assist businesses in delivering persistent operational improvement by supporting, monitoring, and advancing contact center arrangements. Various organizations are embracing managed services to remain associated with customers and drive profitability while decreasing operational expenses.
Based on Component, the market is segmented into Solution and Services. Solutions segment is further bifurcated across Intelligent Interactive Voice Response (IVR) System, Chatbot and Intelligent Virtual Assistant (IVA). Based on Technology, the market is segmented into Computer Vision, Automatic Speech Recognition, Machine Learning, Natural Language Processing and Others. Based on Deployment Type, the market is segmented into On-premise and Hosted. Based on End-user, the market is segmented into Telecom & IT, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, BFSI and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stakeholders of the market. Key companies profiled in the report include Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.
Market Segmentation
By Component
- Solution
- Services
By Technology
- Computer Vision
- Automatic Speech Recognition
- Machine Learning
- Natural Language Processing
- Others
By Deployment Type
- On-premise
- Hosted
By End-user
- Telecom & IT
- Government
- Healthcare
- Consumer Goods & Retail
- Travel & Hospitality
- BFSI
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Companies Profiled
- Cisco Systems, Inc.
- Oracle Corporation
- Google, Inc.
- SAP SE
- Microsoft Corporation
- IBM Corporation
- NICE Ltd.
- Five9, Inc.
- Zendesk, Inc.
- 3CLogic Software, Inc.
Unique Offerings
- Exhaustive coverage
- Highest number of market tables and figures
- Subscription based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market Overview
Chapter 3. Competition Analysis - Global
Chapter 4. LAMEA Contact Center Intelligence Market by Component
Chapter 5. LAMEA Contact Center Intelligence Market by Technology
Chapter 6. LAMEA Contact Center Intelligence Market by Deployment Type
Chapter 7. LAMEA Contact Center Intelligence Market by End Use
Chapter 8. LAMEA Contact Center Intelligence Market by Country
Chapter 9. Company Profiles
Companies Mentioned
- Cisco Systems, Inc.
- Oracle Corporation
- Google, Inc.
- SAP SE
- Microsoft Corporation
- IBM Corporation
- NICE Ltd.
- Five9, Inc.
- Zendesk, Inc.
- 3CLogic Software, Inc.
Methodology
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