+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

Digitization and Electrification Reshaping the Fleet Maintenance Paradigm in North America, 2020-2030

  • Report

  • 88 Pages
  • October 2020
  • Region: North America
  • Frost & Sullivan
  • ID: 5178502

Vehicle Maintenance Aided by AI, Telematics, and Predictive Solutions to Enhance Stakeholder Growth Opportunities

The aim of this study is to gauge the aftermarket opportunity from maintenance of new mobility fleets in North America between 2020 and 2030.

According to analysis, the aftermarket revenues from servicing new mobility fleets in North America are pegged to grow at a CAGR of 11.4% between 2019 and 2030

Even though Coronavirus 2019 (COVID-19) related apprehensions regarding shared mobility platforms will keep annual vehicle miles traveled and hence aftermarket revenues subdued in the short run, revenues from servicing and repair of new mobility vehicles are estimated to be restored to pre COVID-19 levels by 2021.

A latest development is the announcement by a prominent market player to embark on an aggressive fleet electrification agenda by the end of the forecast period. This will catalyze an industry-wide shift towards cleaner powertrains and consequently impact the revenue potential from maintenance as spares stocking and manpower expertise requirements vary significantly between powertrain types. Revenues from IC engines as a proportion of total accruable revenues could reduce by more than half of the initial estimates by 2030 if this scenario is to pan out.

Study Coverage

The study provides a detailed analysis of the key trends influencing the North American new mobility ecosystem. It estimates the potential revenue accruable from servicing and repair of car sharing and ride hailing fleets in the United States and Canada. It further analyzes the impact of vehicle powertrain on annual spend per vehicle (SPV) and offers a comparison of ownership costs for ICE equipped vehicles, hybrid vehicles, and electric vehicles (EVs) deployed in new mobility fleets.

While highlighting the key market drivers and restraints for the new mobility segment in the short to medium term, the study also throws light on futuristic scenarios that fleet maintenance will inevitably be steered towards. It also puts forth fleet electrification scenarios for the forecast period considering the latest developments in the new mobility space.

Key objectives of the study include the following:

  • To estimate the available market opportunity from servicing new mobility fleets in the United States and Canada
  • To quantify the cost impact of specific service and repair jobs on the overall annual expenditure incurred towards a fleet vehicle’s maintenance
  • To identify key trends shaping the new mobility segment and gauge their impact on the growth trajectory of the aftermarket business
  • To ascertain the extent to which generic trends in the wider automotive industry will penetrate into the new mobility fleets and the consequent impact they will have on aftermarket revenues
  • To illustrate the inherent benefits of prioritizing new mobility fleet maintenance over traditional taxi fleets
  • To elucidate the emerging growth opportunities with abundant potential from a customer retention and revenue perspective

Key issues addressed include:

  • What is the overall market size for new mobility fleet maintenance services?
  • What are the emergent service fulfillment models and partnerships that are likely to rake in revenues for stakeholders?
  • What are the key industry trends that are likely to shape the future of fleet maintenance?
  • What is the financial impact of powertrain types on vehicle ownership costs?
  • What are the growth opportunity areas that can be leveraged by ecosystem participants?
  • Who are the major ecosystem participants, what they stand to gain from, and what they contribute to the new mobility fleet service business?

Table of Contents

1. Strategic Imperatives
  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top Three Strategic Imperatives on the New Mobility Fleet Maintenance Business
  • Growth Opportunities Fuel the Growth Pipeline Engine™

2. Executive Summary
  • 5 Big Predictions for New Mobility Fleets
  • Key Trends Shaping the Fleet Maintenance Space
  • Revenues from Maintenance of New Mobility Fleets in North America
  • Prominent Stakeholders in the New Mobility Ecosystem

3. Growth Opportunity Analysis, New Mobility Fleet Maintenance
  • New Mobility Fleet Maintenance, Scope of Analysis
  • New Mobility Fleets in North America, Segmentation by Application
  • New Mobility Fleets in North America, Segmentation by Powertrain Types
  • Vehicle Segmentation
  • Abbreviations Used in the Study
  • Definition of Terms and Phrases Used in this Study
  • Growth Drivers for New Mobility Fleet Maintenance
  • Growth Restraints for New Mobility Fleet Maintenance
  • Key Growth Metrics for New Mobility Fleets
  • Forecast Assumptions, New Mobility Maintenance Market
  • New Mobility Fleets - VIO Overview for Car Sharing and Ride Hailing
  • Evolution of Fleet Maintenance towards Predictive Models
  • New Mobility Maintenance - Revenue Forecast
  • Revenue Forecast by Vehicle Powertrain Type
  • Powertrain Impact on Fleet Maintenance Costs
  • Scheduled Maintenance Job Categories based on Annual Job Frequency
  • Revenue Stream by Service Job Type
  • Fleet Electrification Overview
  • Vehicle Cleaning, New Mobility Fleets
  • Future of New Mobility Fleet Maintenance
  • New Mobility Fleets vs. Traditional Taxis
  • Service Fulfillment Process Overview for New Mobility Fleets

4. Growth Opportunity Analysis, Car Sharing Maintenance
  • Key Growth Metrics for Car Sharing Fleets
  • Car Sharing VIO Outlook
  • Market Opportunity From Car Sharing Maintenance
  • Revenue Categorization by Powertrain Type
  • Vehicle-level Maintenance Cost Impact by Powertrain Type
  • Overview of Car Sharing Maintenance Process
  • Fleet Operator Overview, Modo Car Share
  • Key Participants in the Car Sharing Ecosystem
  • Service Partners for CSOs
  • Cost Impact of Service and Repair Jobs for Car Sharing Fleets

5. Growth Opportunity Analysis, Ride Hailing Maintenance
  • Key Growth Metrics for Ride Hailing Fleets
  • Ride Hailing VIO Outlook
  • Ride Hailing Maintenance, Market Opportunity
  • Revenue Categorization by Powertrain Type
  • Scenario Analysis
  • Vehicle-level Maintenance Cost Impact by Powertrain Type
  • Cost Impact of Service and Repair Jobs for Ride Hailing Fleets
  • Ride Hailing Fleet Maintenance Activities
  • Fleet Maintenance Partners
  • Future Outlook for the Ride Hailing Maintenance Ecosystem

6. Company Profiles - Fleet Operators
  • Company Profile 1 - Ride Hailing: Uber
  • Company Profile 2 - Ride Hailing: Lyft
  • Company Profile 3 - Car Sharing: Turo

7. Company Profiles - Service Providers
  • Company Profile 4 - On-Demand Services: YourMechanic
  • Company Profile 5 - On-Demand Services: Get Spiffy
  • Company Profile 6 - Online Service Aggregator: Openbay
  • Company Profile 7 - Online Service Aggregator: CarAdvise
  • Company Profile 8 - Fleet Management Company: Wheels Inc.

8. Company Profiles - Retail Chains
  • Company Profile 9 - Oil Change Specialty: Jiffy Lube
  • Company Profile 10 - Parts Retail Chain: Advance Auto Parts

9. Growth Opportunity Universe, Preventive Maintenance Packages
  • Growth Opportunity 1 - Custom Preventive Maintenance Packages for Specific Fleet Maintenance Requirements, 2020
  • Growth Opportunity 2 - Digitization for Fleet Aftersales Requirements, 2020

10. Next Steps

Companies Mentioned

A selection of companies mentioned in this report includes:

  • Advance Auto Parts
  • CarAdvise
  • Get Spiffy
  • Jiffy Lube
  • Lyft
  • Openbay
  • Turo
  • Uber
  • Wheels Inc.
  • YourMechanic