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Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027

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    Report

  • 313 Pages
  • February 2023
  • Region: Global
  • Markets and Markets
  • ID: 5180898

Growing Need for Cloud-based Speech Analytics Solutions to Bolster Customer Retention

The speech analytics market is projected to grow from USD 2.3 billion in 2022 to USD 5.1 billion by 2027, at a compound annual growth rate (CAGR) of 17.3% during the forecast period. The speech analytics market is expected to grow at a significant rate during the forecast period, owing to various business drivers. Some factors driving the growth of the speech analytics market are the need to improve the customer journey and overall experience, the growing need to enhance and monitor agent performance, and the rising need to leverage analytics for customer retention and better customer satisfaction. 

Speech analytics allows organizations to identify actionable data and gain insights from voice calls. The speech analytics solutions can carry out a broad range of customer interactions by combining recorded and omnichannel data to better understand customer needs. Speech analytics benefits organizations to evaluate the calls in an end-to-end manner and guides agents to mitigate risks by leveraging analytical tools to improve customer engagement processes.

On-premises to register for larger market size during forecast period

The speech analytics market, by deployment mode, includes on-premises and cloud. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability.  On-premises deployment mode to hold a larger market share in 2022 owing to the need to install software on a variety of in-house servers and on a private cloud with enhanced security.  The cloud deployment mode segment is expected to gain traction in coming years as it eliminates the capital and maintenance costs of an organization. Cloud solutions offer several advantages including lower operational cost, high flexibility, and scalability over its complement.

SMEs to register higher CAGR during the forecast period

An SME is defined as a business entity with less than 1,000 employees. Speech analytics providers are expected to penetrate the SME market by understanding such organizations' key requirements and objectives and educating them on the benefits of solutions. The major challenges in SMEs adopting speech analytics solutions include skepticism about security and privacy, low confidence in the reliability of speech analytics solutions and services, and lack of awareness about IT and cloud vendors. However, adopting new technologies tailored to unified communication environments has helped companies identify the broad risk areas under various functional units. SMEs have shown tremendous growth and interest in getting an analytics platform to reap the desired outcome. Most SMEs view speech analytics solutions and services more as a strategic initiative and an opportunity to increase business revenue while reinforcing security and operational resiliency.

Asia Pacific to witness highest CAGR during the forecast period

Asia Pacific region continues to focus on enhancing customer services to boost market competitiveness and revenue growth. The tremendous increase in business deals and transactions, including mergers and acquisitions, joint ventures, and fundraising, across all industry verticals in the Asia Pacific region would enable to drive the growth of the market. The rapid expansion of domestic enterprises and the development of infrastructure are some of the important factors expected to drive the growth of the speech analytics market in Asia Pacific.

In Asia Pacific, SMEs and large corporations are starting to proactively employ Al and analytics-based solutions as they have become more aware of governmental rules and compliances. The adoption of communication monitoring technologies by different verticals, such as BFSI, travel and hospitality, and retail, is expected to contribute to the high growth of the speech analytics market in the region. 

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market. 

  • By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
  • By Designation: C-Level Executives: 35%, D-Level Executives: 25%, and Managers: 40%
  • By Region: Asia Pacific: 30%, Europe: 20%, North America: 45%, and Rest of the World: 5%

The report includes the study of key players offering speech analytics solutions. It profiles major vendors in the speech analytics market. The major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US), Gnani.ai (India), Observe.ai (US), SpeechTech (US), Speech-I-Ltd (UK), Batvoice (France), Kwantics (India), Speech Village (UK), Salesken (US), and Enthu.AI (India).

Research Coverage

The research study for the speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects. The new research study features 30 players. Updated financial information/product portfolio of players: The new edition of the report provides updated financial information in the context of the speech analytics market till 2021-2022 for each listed company in graphical representation. The new research study includes the updated market developments of profiled players, including those from 2020 to 2022. The new study includes quantitative data for historical years (2017-2021), base year (2021), and forecast years (2022-2027). The new study also includes quantitative data from adjacent markets.

Key Benefits of Buying the Report 

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall speech analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Table of Contents

1 Introduction
1.1 Objectives
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.3.3 Years Considered
1.4 Currency Considered
Table 1 USD Exchange Rates, 2019-2021
1.5 Stakeholders
1.6 Summary of Changes

2 Research Methodology
2.1 Research Data
Figure 1 Speech Analytics Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Primary Interviews
2.1.2.2 Breakup of Primary Profiles
2.1.2.3 Key Industry Insights
2.2 Market Breakup and Data Triangulation
Figure 2 Data Triangulation
2.3 Market Size Estimation
Figure 3 Market: Top-Down and Bottom-Up Approaches
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
Figure 4 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue from Solutions/Services of Market
Figure 5 Market Size Estimation Methodology- Approach 2, Bottom Up (Supply Side): Collective Revenue from Solutions/Services of Speech Analytics Market
Figure 6 Market Size Estimation Methodology-Approach 3, Bottom Up (Supply Side): Collective Revenue from Solutions/Services of Market
Figure 7 Market Size Estimation Methodology-Approach 4, Bottom Up (Demand Side): Share of Speech Analytics Through Overall Speech Analytics Spending
2.4 Market Forecast
Table 2 Factor Analysis
2.5 Company Evaluation Matrix Methodology
Figure 8 Company Evaluation Matrix: Criteria Weightage
2.6 Startup/Sme Evaluation Matrix Methodology
Figure 9 Startup/Sme Evaluation Matrix: Criteria Weightage
2.7 Research Assumptions
2.8 Limitations
2.9 Implications of Recession on Global Speech Analytics Market

3 Executive Summary
Table 3 Global Market and Growth Rate, 2017-2021 (USD Million, Y-O-Y %)
Table 4 Global Market and Growth Rate, 2022-2027 (USD Million, Y-O-Y %)
Figure 10 Solutions Segment to Dominate Market in 2022
Figure 11 Indexing and Query Tools to Hold Largest Market Share in 2022
Figure 12 Professional Services to Dominate Market in 2022
Figure 13 System Integration and Implementation Segment to Lead Market in 2022
Figure 14 Contact Center Segment to Hold Largest Market Share in 2022
Figure 15 Customer Experience Management to be Largest Application Segment in 2022
Figure 16 Large Enterprises to Dominate Market in 2022
Figure 17 On-Premises Segment to Hold Largest Market Share in 2022
Figure 18 Healthcare and Life Sciences Segment to Grow at Highest CAGR in 2022
Figure 19 North America to Hold Largest Market Share and Asia-Pacific to Grow at Highest CAGR in 2022

4 Premium Insights
4.1 Attractive Opportunities in Speech Analytics Market
Figure 20 Increasing Need to Improve Customer Journey and Overall Experience to Drive Market Growth
4.2 Impact of Recession on Global Market
Figure 21 Market to Witness Decline in Y-O-Y Growth in 2022
4.3 Market: Top Three Applications
Figure 22 Sentiment Analysis Segment to Grow at Highest CAGR
4.4 North America: Market, by Component and Top Three Verticals
Figure 23 Solutions Segment and Bfsi Segment to Hold Largest Market Shares in 2022
4.5 Market: by Region
Figure 24 North America to Hold Largest Market Share in 2022

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Speech Analytics: Architecture
Figure 25 Architecture: Speech Analytics Market
5.3 Market Dynamics
Figure 26 Drivers, Restraints, Opportunities, and Challenges: Market
5.3.1 Drivers
5.3.1.1 Need to Improve Customer Journey and Overall Experience
5.3.1.2 Growing Need to Enhance and Monitor Agent Performance
5.3.1.3 Adherence to Regulatory and Compliance Standards
5.3.1.4 Rising Need to Leverage Analytics for Customer Retention and Better Customer Satisfaction
5.3.2 Restraints
5.3.2.1 Need to Integrate with Prevailing System
5.3.2.2 Inability to Quantify Roi
5.3.3 Opportunities
5.3.3.1 Need to Predict Customer Intent and Behavior
5.3.3.2 Use of Ai Ml Technologies to Facilitate Real-Time Actionable Customer Insights
5.3.3.3 Growing Need for Cloud-Based Speech Analytics Solutions to Bolster Customer Retention
5.3.4 Challenges
5.3.4.1 Complex Data Ecosystem Led to Data Breaches and Security Issues
5.3.4.2 Lack of Skilled Workforce to Articulate Business Opportunities
5.3.4.3 Integration of Speech Analytics Solutions with Other Analytics Solutions
5.4 Speech Analytics: Evolution
Figure 27 Evolution of Speech Analytics Market
5.5 Ecosystem
Figure 28 Market: Ecosystem
5.6 Case Study Analysis
5.6.1 Case Study 1: Speech Analytics Meets Sales Excellence with Ttec and Nexidia
5.6.2 Case Study 2: Banco Bmg Listens for Warnings with Nexidia Analytics
5.6.3 Case Study 3: Startek Elevates Customer Experience with Verint Speech Analytics
5.6.4 Case Study 4: Denizbank Employs Quality Approach to Drive Improved Outcomes in Real Time
5.6.5 Case Study 5: Coachhub Selects Cloudtalk to Streamline Service Process at All Levels
5.6.6 Case Study 6: Axialhealthcare Selects Amazon Connect to Meet Its Contact Center Application Need
5.6.7 Case Study 7: Vitalityhealth Selects Callminer Speech Analytics Solutions to Help Assess Its Business Needs
5.6.8 Case Study 8: Gant Travel Chooses Callminer to Provide Insights on Customizing Automated Reports for Stakeholders
5.6.9 Case Study 9: Fintech Company Uses Voice Assistants to Automate Collection Calls
5.6.10 Case Study 10: Deepgram Creates Increased Insights for Calltrackingmetrics Customers
5.6.11 Case Study 11: Nasa Uses Deepgram to Power Next Generation of Space Tech
5.7 Features/Functionalities of Speech Analytics
5.7.1 Emotion Detection
5.7.2 Speech-To-Text Recognition
5.7.3 Phonetic Indexing
5.7.4 Talk Over Analytics
5.8 Supply Chain Analysis
Figure 29 Supply Chain Analysis
Table 5 Speech Analytics Market: Supply Chain
5.9 Regulatory Implications
5.9.1 General Data Protection Regulation
5.9.2 Health Insurance Portability and Accountability Act
5.9.3 Market Abuse Regulation
5.9.4 Revision of Markets in Financial Instruments Directive
5.9.5 European Banking Regulations
5.9.6 California Consumer Privacy Act
5.9.7 Office of Communications
5.9.8 Polich Civil Code
5.9.9 Federal Communications Commission
5.10 Patent Analysis
5.10.1 Methodology
5.10.2 Document Type
Table 6 Patents Filed, 2019-2022
5.10.3 Innovation and Patent Applications
Figure 30 Annual Number of Patents Granted, 2019-2022
5.10.4 Top Applicants
Figure 31 Top 10 Patent Applicants, 2019-2022
5.11 Key Conferences & Events in 2022-2023
Table 7 Speech Analytics Market: Detailed List of Conferences & Events
5.12 Technology Analysis
5.12.1 Speech Analytics and Artificial Intelligence (Ai)
5.12.2 Speech Analytics and Machine Learning (Ml)
5.12.3 Speech Analytics and Natural Language Processing (Nlp)
5.12.4 Speech Analytics and Internet of Things (Iot)
5.12.5 Speech Analytics and Automatic Speech Recognition (Asr)
5.13 Pricing Analysis
Table 8 Average Selling Pricing Analysis, 2022
5.14 Porter's Five Forces Analysis
Table 9 Impact of Each Force on Market
Figure 32 Porter's Five Forces Analysis
5.14.1 Threat of New Entrants
5.14.2 Threat of Substitutes
5.14.3 Bargaining Power of Suppliers
5.14.4 Bargaining Power of Buyers
5.14.5 Intensity of Competitive Rivalry
5.15 Key Stakeholders & Buying Criteria
5.15.1 Key Stakeholders in Buying Process
Figure 33 Influence of Stakeholders on Buying Process for Top Three Applications
Table 10 Influence of Stakeholders on Buying Process for Top Three Applications
5.15.2 Buying Criteria
Figure 34 Key Buying Criteria for Top Three Applications
Table 11 Key Buying Criteria for Top Three Applications
5.16 Trends/Disruptions Impacting Buyers/Clients of Speech Analytics Market
Figure 35 Market: Trends/Disruptions Impacting Buyers/Clients

6 Speech Analytics Market, by Component
6.1 Introduction
6.1.1 Components: Market Drivers
Figure 36 Services Segment to Grow at Higher CAGR During Forecast Period
Table 12 Market, by Component, 2017-2021 (USD Million)
Table 13 Market, by Component, 2022-2027 (USD Million)
6.2 Solutions
Figure 37 Reporting and Visualization Tools Segment to Grow at Highest CAGR During Forecast Period
Table 14 Market, by Solution, 2017-2021 (USD Million)
Table 15 Market, by Solution, 2022-2027 (USD Million)
Table 16 Solutions: Market, by Region, 2017-2021 (USD Million)
Table 17 Solutions: Market, by Region, 2022-2027 (USD Million)
6.2.1 Speech Engine
6.2.1.1 Speech Recognition to Convert Conversations into System-Readable Data
Table 18 Speech Engine: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 19 Speech Engine: Market, by Region, 2022-2027 (USD Million)
6.2.2 Indexing and Query Tools
6.2.2.1 Analyzing Queries in Real Time to Boost Market Growth
Table 20 Indexing and Query Tools: Market, by Region, 2017-2021 (USD Million)
Table 21 Indexing and Query Tools: Market, by Region, 2022-2027 (USD Million)
6.2.3 Reporting and Visualization Tools
6.2.3.1 Reporting and Visualization Tools to Filter Out Customer Conversation Details
Table 22 Reporting and Visualization Tools: Market, by Region, 2017-2021 (USD Million)
Table 23 Reporting and Visualization Tools: Market, by Region, 2022-2027 (USD Million)
6.2.4 Root Cause Analysis
6.2.4.1 Speech Analytics to Determine Root Cause of Any Problems in Real-Time to Improve Quality
Table 24 Root Cause Analysis: Market, by Region, 2017-2021 (USD Million)
Table 25 Root Cause Analysis: Market, by Region, 2022-2027 (USD Million)
6.2.5 Contact Centre Software
6.2.5.1 Speech Analytics to Add Value to Call Centers
Table 26 Contact Centre Software: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 27 Contact Centre Software: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.2.6 Other Solutions
Table 28 Other Solutions: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 29 Other Solutions: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.3 Services
6.3.1 End-To-End Deployment to Maximize Value of Enterprise Investments
Table 30 Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 31 Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 32 Services: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 33 Services: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.3.2 Professional Services
6.3.2.1 Rising Need to Ensure Smooth Project Management
Figure 39 Training and Consulting Services to Grow at Highest CAGR During Forecast Period
Table 34 Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 35 Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 36 Professional Services: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 37 Professional Services: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.3.2.2 Training and Consulting
6.3.2.2.1 Organizations to Look for Customized Solutions Based on Business Needs and Market Trends
Table 38 Training and Consulting: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 39 Training and Consulting: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.3.2.3 System Integration and Implementation
6.3.2.3.1 Requirement of Connectors and Back-End Integration Capabilities
Table 40 System Integration and Implementation: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 41 System Integration and Implementation: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.3.2.4 Support and Maintenance
6.3.2.4.1 Organizations to Use On-Premises Deployment Model for Speech Analytics Solutions
Table 42 Support and Maintenance: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 43 Support and Maintenance: Speech Analytics Market, by Region, 2022-2027 (USD Million)
6.3.3 Managed Services
6.3.3.1 Managed Service Providers to Offer Technical Expertise and Service Regardless of Geographical Location
Table 44 Managed Services: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 45 Managed Services: Speech Analytics Market, by Region, 2022-2027 (USD Million)

7 Speech Analytics Market, by Business Function
7.1 Introduction
7.1.1 Business Function: Speech Analytics Market Drivers
Figure 40 Hr Segment to Grow at Highest CAGR During Forecast Period
Table 46 Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 47 Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
7.2 Finance and Accounting
7.2.1 Speech Analytics Software to Aggregate Actionable Data Regarding Customers and Market
Table 48 Finance and Accounting: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 49 Finance and Accounting: Speech Analytics Market, by Region, 2022-2027 (USD Million)
7.3 Sales and Marketing
7.3.1 Speech Analytics to Create Complete Picture of Marketing Ecosystem
Table 50 Sales and Marketing: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 51 Sales and Marketing: Speech Analytics Market by Region, 2022-2027 (USD Million)
7.4 Contact Center
7.4.1 Call Centers to Ensure Positive Brand Experience at Every Touchpoint
Table 52 Contact Center: Speech Analytics Market by Region, 2017-2021 (USD Million)
Table 53 Contact Center: Speech Analytics Market by Region, 2022-2027 (USD Million)
7.5 Operations and Supply Chain
7.5.1 Companies to Streamline Business Operations and Enhance Customer Experience
Table 54 Operations and Supply Chain: Speech Analytics Market by Region, 2017-2021 (USD Million)
Table 55 Operations and Supply Chain: Speech Analytics Market by Region, 2022-2027 (USD Million)
7.6 Hr
7.6.1 Speech Analytics to Offer Practical Approach to Filter Applicants Quickly
Table 56 Hr: Speech Analytics Market by Region, 2017-2021 (USD Million)
Table 57 Hr: Speech Analytics Market by Region, 2022-2027 (USD Million)

8 Speech Analytics Market, by Organization Size
8.1 Introduction
8.1.1 Organization Size: Speech Analytics Market Drivers
Table 58 Speech Analytics Market, by Organization Size, 2017-2021 (USD Million)
Table 59 Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
8.2 Large Enterprises
8.2.1 Need to Optimize Operations and Business Practices to Gain Maximum Cost Benefits
Table 60 Large Enterprises: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 61 Large Enterprises: Speech Analytics Market, by Region, 2022-2027 (USD Million)
8.3 Small and Medium-Sized Enterprises
8.3.1 Growing Trend of Remote Work to Monitor Mission-Critical Communication
Table 62 Small and Medium-Sized Enterprises: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 63 Small and Medium-Sized Enterprises: Speech Analytics Market, by Region, 2022-2027 (USD Million)

9 Speech Analytics Market, by Deployment Mode
9.1 Introduction
9.1.1 Deployment Mode: Speech Analytics Market Drivers
Figure 42 Cloud Segment to Grow at Higher CAGR During Forecast Period
Table 64 Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 65 Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
9.2 On-Premises
9.2.1 Installation of Speech Analytics Solutions and Services in Premises of Organization
Table 66 On-Premises: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 67 On-Premises: Speech Analytics Market by Region, 2022-2027 (USD Million)
9.3 Cloud
9.3.1 Cloud-Based Solutions to Deliver Higher Scalability
Table 68 Cloud: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 69 Cloud: Speech Analytics Market, by Region, 2022-2027 (USD Million)

10 Speech Analytics Market, by Application
10.1 Introduction
10.1.1 Application: Speech Analytics Market Drivers
Figure 43 Sentiment Analysis Segment to Grow at Highest CAGR During Forecast Period
Table 70 Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 71 Speech Analytics Market, by Application, 2022-2027 (USD Million)
10.2 Customer Experience Management
10.2.1 Speech Analytics Enable Businesses to Perform Powerful Real-Time Improvements to Customer Experiences
Table 72 Customer Experience Management: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 73 Customer Experience Management: Speech Analytics Market, by Region, 2022-2027 (USD Million)
10.3 Quality Management
10.3.1 Speech Analytics to Analyze Consumer Interactions Using Advanced Nlp Technology Coupled with Ai and Ml
Table 74 Quality Management: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 75 Quality Management: Speech Analytics Market, by Region, 2022-2027 (USD Million)
10.4 Call Monitoring and Summarization
10.4.1 Call Monitoring and Summarization to Analyze Recorded Voice or Speech Data
Table 76 Call Monitoring and Summarization: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 77 Call Monitoring and Summarization: Speech Analytics Market, by Region, 2022-2027 (USD Million)
10.5 Agent Performance Management
10.5.1 Agent Performance Management to Transcribe Recorded Calls to Digital Text
Table 78 Agent Performance Management: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 79 Agent Performance Management: Speech Analytics Market, by Region, 2022-2027 (USD Million)
10.6 Risk and Compliance Management
10.6.1 Risk and Compliance Management to Assist Contact Center Agents Understand Policies and Templates
Table 80 Risk and Compliance Management: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 81 Risk and Compliance Management: Speech Analytics Market, by Region, 2022-2027 (USD Million)
10.7 Sentiment Analysis
10.7.1 Sentiment Analysis to Systematically Identify, Extract, Quantify, and Analyze Customer Intent
Table 82 Sentiment Analysis: Speech Analysis Market, by Region, 2017-2021 (USD Million)
Table 83 Sentiment Analysis: Speech Analysis Market, by Region, 2022-2027 (USD Million)
10.8 Other Applications
Table 84 Other Applications: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 85 Other Applications: Speech Analytics Market, by Region, 2022-2027 (USD Million)

11 Speech Analytics Market, by Vertical
11.1 Introduction
11.1.1 Vertical: Speech Analytics Market Drivers
11.1.2 Speech Analytics: Enterprise Use Cases
Figure 44 Healthcare and Life Sciences Segment to Grow at Highest CAGR During Forecast Period
Table 86 Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 87 Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
11.2 Bfsi
11.2.1 Speech Analytics Solutions to Detect Market Manipulation and Investigate Threats
Table 88 Bfsi: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 89 Bfsi: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.3 Telecom
11.3.1 Speech Analytics Solutions to Resolve Customer Queries in Real-Time
Table 90 Telecom: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 91 Telecom: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.4 Retail and Ecommerce
11.4.1 Rising Need to Enhance Customer Experience, Employee Efficiency, and Streamline Business Functions
Table 92 Retail and Ecommerce: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 93 Retail and Ecommerce: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.5 Automotive and Transportation
11.5.1 Speech Technology to Revolutionize Automotive and Transportation Industry
Table 94 Automotive and Transportation: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 95 Automotive and Transportation: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.6 It and Ites
11.6.1 Rising Need to Improve Strategic Outcome and Customer Satisfaction to Boost Market Growth
Table 96 It and Ites: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 97 It and Ites: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.7 Healthcare and Life Sciences
11.7.1 Speech Analytics to Improve Patients’ Experience by Analyzing Interaction Calls in Real-Time
Table 98 Healthcare and Life Sciences: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 99 Healthcare and Life Sciences: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.8 Media and Entertainment
11.8.1 Speech Analytics Solutions to Enable Content Producers Enhance User Experience
Table 100 Media and Entertainment: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 101 Media and Entertainment: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.9 Travel and Hospitality
11.9.1 Growing Demand to Streamline Customer Experiences to Boost Demand for Speech Analytics Solutions
Table 102 Travel and Hospitality: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 103 Travel and Hospitality: Speech Analytics Market, by Region, 2022-2027 (USD Million)
11.10 Other Verticals
Table 104 Other Verticals: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 105 Other Verticals: Speech Analytics Market, by Region, 2022-2027 (USD Million)

12 Speech Analytics Market, by Region
12.1 Introduction
Figure 45 India to Account for Highest CAGR During Forecast Period
Figure 46 Asia-Pacific to Witness Highest CAGR During Forecast Period
Table 106 Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 107 Speech Analytics Market, by Region, 2022-2027 (USD Million)
12.2 North America
12.2.1 North America: Speech Analytics Market Drivers
12.2.2 North America: Impact of Recession
Figure 47 North America: Market Snapshot
Table 108 North America: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 109 North America: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 110 North America: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 111 North America: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 112 North America: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 113 North America: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 114 North America: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 115 North America: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 116 North America: Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 117 North America: Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
Table 118 North America: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 119 North America: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 120 North America: Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 121 North America: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 122 North America: Speech Analytics Market, by Organization Size, 2017-2021 (USD Million)
Table 123 North America: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 124 North America: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 125 North America: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
Table 126 North America: Speech Analytics Market, by Country, 2017-2021 (USD Million)
Table 127 North America: Speech Analytics Market, by Country, 2022-2027 (USD Million)
12.2.3 US
12.2.3.1 Rapid Adoption of Cloud to Fuel Demand for Cloud-Based Speech Analytics Solutions
Table 128 US: Speech Analytics Market Size, by Component, 2017-2021 (USD Million)
Table 129 US: Speech Analytics Market Size, by Component, 2022-2027 (USD Million)
12.2.4 Canada
12.2.4.1 Specialized Expertise from Canadian Universities to Open Potential for Global Vendors
Table 130 Canada: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 131 Canada: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.3 Europe
12.3.1 Europe: Speech Analytics Market Drivers
12.3.2 Europe: Impact of Recession
Table 132 Europe: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 133 Europe: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 134 Europe: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 135 Europe: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 136 Europe: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 137 Europe: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 138 Europe: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 139 Europe: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 140 Europe: Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 141 Europe: Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
Table 142 Europe: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 143 Europe: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 144 Europe: Speech Analytics Market Size, by Deployment Mode, 2017-2021 (USD Million)
Table 145 Europe: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 146 Europe: Speech Analytics Market Size, by Organization, 2017-2021 (USD Million)
Table 147 Europe: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 148 Europe: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 149 Europe: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
Table 150 Europe: Speech Analytics Market, by Country, 2017-2021 (USD Million)
Table 151 Europe: Speech Analytics Market, by Country, 2022-2027 (USD Million)
12.3.3 UK
12.3.3.1 Need for Cloud Analytics and Risk Management to Drive Demand for Speech Analytics Market
Table 152 UK: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 153 UK: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.3.4 Germany
12.3.4.1 Highly Skilled Labor Force and Strong Infrastructure to Drive Market Growth
Table 154 Germany: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 155 Germany: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.3.5 France
12.3.5.1 High-Potential Client Base to Drive Market Demand
Table 156 France: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 157 France: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.3.6 Rest of Europe
12.3.6.1 Rising Demand for Enhancing Customer Experience to Drive Market Demand
Table 158 Rest of Europe: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 159 Rest of Europe: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.4 Asia-Pacific
12.4.1 Asia-Pacific: Speech Analytics Market Drivers
12.4.2 Asia-Pacific: Impact of Recession
Figure 48 Asia-Pacific: Market Snapshot
Table 160 Asia-Pacific: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 161 Asia-Pacific: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 162 Asia-Pacific: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 163 Asia-Pacific: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 164 Asia-Pacific: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 165 Asia-Pacific: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 166 Asia-Pacific: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 167 Asia-Pacific: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 168 Asia-Pacific: Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 169 Asia-Pacific: Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
Table 170 Asia-Pacific: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 171 Asia-Pacific: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 172 Asia-Pacific: Speech Analytics Market Size, by Deployment Mode, 2017-2021 (USD Million)
Table 173 Asia-Pacific: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 174 Asia-Pacific: Speech Analytics Market Size, by Organization, 2017-2021 (USD Million)
Table 175 Asia-Pacific: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 176 Asia-Pacific: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 177 Asia-Pacific: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
Table 178 Asia-Pacific: Speech Analytics Market, by Country, 2017-2021 (USD Million)
Table 179 Asia-Pacific: Speech Analytics Market, by Country, 2022-2027 (USD Million)
12.4.3 India
12.4.3.1 Rapid Adoption of Technologies to Drive Market Growth
Table 180 India: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 181 India: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 182 India: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 183 India: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 184 India: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 185 India: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 186 India: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 187 India: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 188 India: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 189 India: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 190 India: Speech Analytics Market Size, by Deployment Mode, 2017-2021 (USD Million)
Table 191 India: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 192 India: Speech Analytics Market Size, by Organization, 2017-2021 (USD Million)
Table 193 India: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 194 India: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 195 India: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
12.4.4 Japan
12.4.4.1 Rapid Adoption of Cutting-Edge Technologies to Drive Growth
Table 196 Japan: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 197 Japan: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.4.5 China
12.4.5.1 Increasing Investment and Government Initiatives for R&D Activities to Drive Demand for Speech Analytics Market
Table 198 China: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 199 China: Speech Analytics Market Size, by Component, 2022-2027 (USD Million)
12.4.6 Rest of Asia-Pacific
12.4.6.1 Various Government Initiatives to Drive Demand for Speech Analytics Solutions
Table 200 Rest of Asia-Pacific: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 201 Rest of Asia-Pacific: Speech Analytics Market Size, by Component, 2022-2027 (USD Million)
12.5 Middle East and Africa
12.5.1 Middle East and Africa: Speech Analytics Market Drivers
12.5.2 Middle East and Africa: Impact of Recession
Table 202 Middle East and Africa: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 203 Middle East and Africa: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 204 Middle East and Africa: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 205 Middle East and Africa: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 206 Middle East and Africa: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 207 Middle East and Africa: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 208 Middle East and Africa: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 209 Middle East and Africa: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 210 Middle East and Africa: Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 211 Middle East and Africa: Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
Table 212 Middle East and Africa: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 213 Middle East and Africa: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 214 Middle East and Africa: Speech Analytics Market Size, by Deployment Mode, 2017-2021 (USD Million)
Table 215 Middle East and Africa: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 216 Middle East and Africa: Speech Analytics Market, by Organization, 2017-2021 (USD Million)
Table 217 Middle East and Africa: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 218 Middle East and Africa: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 219 Middle East and Africa: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
Table 220 Middle East and Africa: Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 221 Middle East and Africa: Speech Analytics Market, by Region, 2022-2027 (USD Million)
12.5.3 Saudi Arabia
12.5.3.1 Support by Government to Drive Demand for Speech Analytics
Table 222 Saudi Arabia: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 223 Saudi Arabia: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 224 Saudi Arabia: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 225 Saudi Arabia: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 226 Saudi Arabia: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 227 Saudi Arabia: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 228 Saudi Arabia: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 229 Saudi Arabia: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 230 Saudi Arabia: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 231 Saudi Arabia: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 232 Saudi Arabia: Speech Analytics Market Size, by Deployment Mode, 2017-2021 (USD Million)
Table 233 Saudi Arabia: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 234 Saudi Arabia: Speech Analytics Market Size, by Organization, 2017-2021 (USD Million)
Table 235 Saudi Arabia: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 236 Saudi Arabia: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 237 Saudi Arabia: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
12.5.4 UAE
12.5.4.1 Growing Investment and Ability to Embrace Emerging Technologies to Drive Market Growth
Table 238 UAE: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 239 UAE: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 240 UAE: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 241 UAE: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 242 UAE: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 243 UAE: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 244 UAE: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 245 UAE: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 246 UAE: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 247 UAE: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 248 UAE: Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 249 UAE: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 250 UAE: Speech Analytics Market Size, by Organization, 2017-2021 (USD Million)
Table 251 UAE: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 252 UAE: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 253 UAE: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
12.5.5 South Africa
12.5.5.1 Adoption of Technological Solutions and Services to Drive Adoption of Speech Analytics Solutions
Table 254 South Africa: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 255 South Africa: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.5.6 Qatar
12.5.6.1 Initiatives Taken by Government and Private Players to Boost Market Growth
Table 256 Qatar: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 257 Qatar: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 258 Qatar: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 259 Qatar: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 260 Qatar: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 261 Qatar: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 262 Qatar: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 263 Qatar: Speech Analytics Market, by Professional Services, 2022-2027 (USD Million)
Table 264 Qatar: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 265 Qatar: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 266 Qatar: Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 267 Qatar: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 268 Qatar: Speech Analytics Market, by Organization, 2017-2021 (USD Million)
Table 269 Qatar: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 270 Qatar: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 271 Qatar: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
12.5.7 Egypt
12.5.7.1 Fast-Paced Evolution of Digital Products and Services to Spur Growth
Table 272 Egypt: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 273 Egypt: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 274 Egypt: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 275 Egypt: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 276 Egypt: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 277 Egypt: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 278 Egypt: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 279 Egypt: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 280 Egypt: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 281 Egypt: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 282 Egypt: Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 283 Egypt: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 284 Egypt: Speech Analytics Market, by Organization, 2017-2021 (USD Million)
Table 285 Egypt: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 286 Egypt: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 287 Egypt: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
12.5.8 Rest of Middle East and Africa
Table 288 Rest of Middle East and Africa: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 289 Rest of Middle East and Africa: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.6 Latin America
12.6.1 Government Initiatives and Laws to Provide Opportunities
12.6.2 Latin America: Speech Analytics Market Drivers
12.6.3 Latin America: Impact of Recession
Table 290 Latin America: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 291 Latin America: Speech Analytics Market, by Component, 2022-2027 (USD Million)
Table 292 Latin America: Speech Analytics Market, by Solution, 2017-2021 (USD Million)
Table 293 Latin America: Speech Analytics Market, by Solution, 2022-2027 (USD Million)
Table 294 Latin America: Speech Analytics Market, by Service, 2017-2021 (USD Million)
Table 295 Latin America: Speech Analytics Market, by Service, 2022-2027 (USD Million)
Table 296 Latin America: Speech Analytics Market, by Professional Service, 2017-2021 (USD Million)
Table 297 Latin America: Speech Analytics Market, by Professional Service, 2022-2027 (USD Million)
Table 298 Latin America: Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 299 Latin America: Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
Table 300 Latin America: Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 301 Latin America: Speech Analytics Market, by Application, 2022-2027 (USD Million)
Table 302 Latin America: Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 303 Latin America: Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
Table 304 Latin America: Speech Analytics Market, by Organization, 2017-2021 (USD Million)
Table 305 Latin America: Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
Table 306 Latin America: Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 307 Latin America: Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
Table 308 Latin America: Speech Analytics Market, by Country, 2017-2021 (USD Million)
Table 309 Latin America: Speech Analytics Market, by Country, 2022-2027 (USD Million)
12.6.4 Brazil
12.6.4.1 Investment by Startups in Cutting-Edge Technologies to Fuel Demand for Speech Analytics
Table 310 Brazil: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 311 Brazil: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.6.5 Mexico
12.6.5.1 Initiatives by Government to Promote Emerging Technologies and Generate Significant Opportunity
Table 312 Mexico: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 313 Mexico: Speech Analytics Market, by Component, 2022-2027 (USD Million)
12.6.6 Rest of Latin America
Table 314 Rest of Latin America: Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 315 Rest of Latin America: Speech Analytics Market, by Component, 2022-2027 (USD Million)

13 Competitive Landscape
13.1 Overview
13.2 Strategies Adopted by Key Players
Table 316 Overview of Strategies Adopted by Key Speech Analytics Vendors
13.3 Revenue Analysis
13.3.1 Historical Revenue Analysis
Figure 49 Historical Revenue Analysis of Key Players, 2019-2021 (USD Billion)
13.4 Market Share Analysis
Figure 50 Market Share Analysis for Key Companies in 2022
Table 317 Speech Analytics Market: Degree of Competition
13.5 Market Evaluation Framework
Figure 51 Market Evaluation Framework: Expansions and Consolidations in Speech Analytics Market Between 2019 & 2022
13.6 Company Evaluation Quadrant
13.6.1 Stars
13.6.2 Emerging Leaders
13.6.3 Pervasive Players
13.6.4 Participants
Figure 52 Key Speech Analytics Market Players, Company Evaluation Quadrant, 2022
13.7 Competitive Benchmarking
13.7.1 Company Product Footprint
Figure 53 Product Portfolio Analysis of Top Players
Figure 54 Business Strategy Excellence of Top Players
Table 318 Speech Analytics Market: Competitive Benchmarking of Key Players, 2021
13.8 Startups/Smes Evaluation Quadrant
13.8.1 Progressive Companies
13.8.2 Responsive Companies
13.8.3 Dynamic Companies
13.8.4 Starting Blocks
Figure 55 Startups/Smes Speech Analytics Players, Company Evaluation Quadrant, 2022
13.9 Startups/Smes Competitive Benchmarking
13.9.1 Company Product Footprint
Figure 56 Product Portfolio Analysis of Startups/Smes
Figure 57 Business Strategy Excellence of Startups/Smes
Table 319 Speech Analytics Market: Competitive Benchmarking of Startups/Smes, 2021
Table 320 Speech Analytics Market: Detailed List of Key Startups/Smes
13.10 Competitive Scenario and Trends
13.10.1 Product Launches
Table 321 Service/Product Launches, 2019-2022
13.10.2 Deals
Table 322 Deals, 2019-2022

14 Company Profiles
14.1 Introduction
(Business Overview, Solutions/Services Offered, Recent Developments, Deals, Analyst's View, Key Strengths, Strategic Choices, Weakness and Competitive Threats) *
14.2 Key Players
14.2.1 Nice
Table 323 Nice: Business Overview
Figure 58 Nice: Company Snapshot
Table 324 Nice: Solutions/Services Offered
Table 325 Nice: Product Launches and Enhancements
Table 326 Nice: Deals
14.2.2 Verint
Table 327 Verint: Business Overview
Figure 59 Verint: Company Snapshot
Table 328 Verint: Solutions/Services Offered
Table 329 Verint: Product Launches and Enhancements
Table 330 Verint: Deals
14.2.3 Avaya
Table 331 Avaya: Business Overview
Figure 60 Avaya: Company Snapshot
Table 332 Avaya: Solutions/Services Offered
Table 333 Avaya: Product Launches and Enhancements
Table 334 Avaya: Deals
14.2.4 Opentext
Table 335 Opentext: Business Overview
Figure 61 Opentext: Company Snapshot
Table 336 Opentext: Solutions/Services Offered
Table 337 Opentext: Product Launches and Enhancements
Table 338 Opentext: Deals
14.2.5 Google
Table 339 Google: Business Overview
Figure 62 Google: Company Snapshot
Table 340 Google: Solutions/Services Offered
Table 341 Google: Product Launches and Enhancements
Table 342 Google: Deals
14.2.6 Vonage
Table 343 Vonage: Business Overview
Table 344 Vonage: Solutions/Services Offered
Table 345 Vonage: Product Launches and Enhancements
Table 346 Vonage: Deals
14.2.7 Genesys
Table 347 Genesys: Business Overview
Table 348 Genesys: Solutions/Services Offered
Table 349 Genesys: Product Launches and Enhancements
Table 350 Genesys: Deals
14.2.8 Calabrio
Table 351 Calabrio: Business Overview
Table 352 Calabrio: Solutions/Services Offered
Table 353 Calabrio: Product Launches and Enhancements
Table 354 Calabrio: Deals
14.2.9 Callminer
Table 355 Callminer: Business Overview
Table 356 Callminer: Solutions/Services Offered
Table 357 Callminer: Product Launches and Enhancements
Table 358 Callminer: Deals
14.2.10 Almawave
Table 359 Almawave: Business Overview
Figure 63 Almawave: Company Snapshot
Table 360 Almawave: Solutions/Services Offered
Table 361 Almawave: Product Launches and Enhancements
Table 362 Almawave: Deals
14.2.11 Aws
Table 363 Aws: Business Overview
Figure 64 Aws: Company Snapshot
Table 364 Aws: Solutions/Services Offered
Table 365 Aws: Product Launches and Enhancements
Table 366 Aws: Deals
14.2.12 Qualtrics
14.2.13 Talkdesk
14.2.14 Alvaria
14.2.15 Castel
14.2.16 Voicebase
14.2.17 Intelligent Voice
14.2.18 Callertrackingmetrics
14.2.19 Five9
14.2.20 3Clogic
14.3 Startup/Sme Profiles
14.3.1 Cloudtalk
14.3.2 Deepgram
14.3.3 Gnani.Ai
14.3.4 Observe.Ai
14.3.5 Speechtech
14.3.6 Speech-I Ltd
14.3.7 Batvoice
14.3.8 Kwantics
14.3.9 Speech Village
14.3.10 Salesken
*Details on Business Overview, Solutions/Services Offered, Recent Developments, Deals, Analyst's View, Key Strengths, Strategic Choices, Weakness and Competitive Threats Might Not be Captured in Case of Unlisted Companies.

15 Appendix
15.1 Discussion Guide
15.2 Knowledgestore: The Subscription Portal
15.3 Customization Options

Executive Summary

Companies Mentioned

  • 3Clogic
  • Almawave
  • Alvaria
  • Avaya
  • Aws
  • Batvoice
  • Calabrio
  • Callertrackingmetrics
  • Callminer
  • Castel
  • Cloudtalk
  • Deepgram
  • Five9
  • Genesys
  • Gnani.Ai
  • Google
  • Intelligent Voice
  • Kwantics
  • Nice
  • Observe.Ai
  • Opentext
  • Qualtrics
  • Salesken
  • Speech Village
  • Speech-I Ltd
  • Speechtech
  • Talkdesk
  • Verint
  • Voicebase
  • Vonage

Methodology

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Table Information