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The Digital Transformation of Logistics. Demystifying Impacts of the Fourth Industrial Revolution. Edition No. 1. IEEE Press Series on Technology Management, Innovation, and Leadership

  • ID: 5185571
  • Book
  • April 2021
  • 480 Pages
  • John Wiley and Sons Ltd

The digital transformation is in full swing and fundamentally changes how we live, work, and communicate with each other. From retail to finance, many industries see an inflow of new technologies, disruption through innovative platform business models, and employees struggling to cope with the significant shifts occurring. This Fourth Industrial Revolution is predicted to also transform Logistics and Supply Chain Management, with delivery systems becoming automated, smart networks created everywhere, and data being collected and analyzed universally. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolutionprovides a holistic overview of this vital subject clouded by buzz, hype, and misinformation.

The book is divided into three themed-sections:

  • Technologies such as self-driving cars or virtual reality are not only electrifying science fiction lovers anymore, but are also increasingly presented as cure-all remedies to supply chain challenges. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, the authors peel back the layers of excitement that have grown around new technologies such as the Internet of Things (IoT), 3D printing, Robotic Process Automation (RPA), Blockchain or Cloud computing, and show use cases that give a glimpse about the fascinating future we can expect.
  • Platforms that allow businesses to centrally acquire and manage their logistics services disrupt an industry that has been relationship-based for centuries. The authors discuss smart contracts, which are one of the most exciting applications of Blockchain, Software as a Service (SaaS) offerings for freight procurement, where numerous data sources can be integrated and decision-making processes automated, and marine terminal operating systems as an integral node for shipments. In The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution, insights are shared into the cold chain industry where companies respond to increasing quality demands, and how European governments are innovatively responding to challenges of cross-border eCommerce.
  • People are a vital element of the digital transformation and must be on board to drive change. The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution explains how executives can create sustainable impact and how competencies can be managed in the digital age - especially for sales executives who require urgent upskilling to remain relevant. Best practices are shared for organizational culture change, drawing on studies among senior leaders from the US, Singapore, Thailand, and Australia, and for managing strategic alliances with logistics service providers to offset risks and create cross-functional, cross-company transparency.

The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution provides realistic insights, a ready-to-use knowledge base, and a working vocabulary about current activities and emerging trends of the Logistics industry. Intended readers are supply chain professionals working for manufacturing, trading, and freight forwarding companies as well as students and all interested parties.

Note: Product cover images may vary from those shown

A Note from the Series Editor

Editor and Author Biographies

Foreword – awaiting approval


Section I  Introduction, edited by Mac Sullivan

Chapter 1 Demystifying the Impacts of the Fourth Industrial Revolution on Logistics: An Introduction Mac Sullivan

Section II Technologies, edited by Mac Sullivan

Chapter 2 A Technologies Driving Digital Transformation Mac Sullivan

Chapter 3 Logistics Management in an IoT world Axel Neher


Logistics Management in an IoT world4

Get connected4

Criteria for defining the right Things5

Sensors and identification5

Means of connection6




Get decisions8

Get prepared10

Data Quality11





Key Takeaways


Chapter 4 Additive Manufacturing: Shaping the Supply Chain Revolution? Johannes Kern


AM Supply Chain2




Technologies and materials6



Application Scenarios11

Market and Trends12





Chapter 5 The Role of Robotic Process Automation (RPA) in Logistics. Mac Sullivan, Walter Simpson and Wesley Li


Companies Under Pressure2

RPA as a Solution3

Evaluating Heavyweight IT to Lightweight IT Automation4

Achieving Operational Excellence5

Process Improvement on the Rise5

Outsourcing versus Automation6

Center of Excellence as a Leader of RPA7

RPA: Hype or Realistic Solution8

The Facts8

Rote, Repetitive Tasks Ripe for Automation9

Process Considerations of Implementing RPA10

Motivating Example: Konica Minolta Using RPA11

Konica Minolta’s RPA Roadmap13

Use Cases for RPA in Logistics15

Track and Trace15

RPA Adoption at DHL16

Navigating Your RPA Journey17

Who Should Own this RPA Journey?17

Process Mining and Process Mapping17

Choosing the Right RPA Provider18

Change Management Considerations19

RPA Implementation Announcement19

Liberated Knowledge Workers21

Interacting with RPA22

Training the Bot22

Next Evolution of RPA Training22


Key Takeaways24


Chapter 6  Blockchain Will Animate Tomorrow’s Integrated Global Logistics Systems. Nicholas Krapels


The Origins of Blockchain Technology3

The Potential of Blockchain Technology6

Revolution Via Protocol7

Essential Properties of Blockchain8

Blockchain Applications in Logistics11

Public Blockchain Applications in Logistics11

Private Blockchain Applications in Logistics12

Conclusion: From Trusted Actors to Trustless Networks14

Key Takeaways16



Chapter 7 Digitalization Solutions in the Competitive CEP Industry - Experiences from a Global Player in China.  Scott Wang, Johannes Kern


Challenges in Key Logistics Segments2

Digitalization Solutions today3

eCommerce in China and its CEP market4

A new competitive environment5

Digitalization Solutions of the future6

Internet of things (IoT)6

Artificial Intelligence (AI)7


Case study: Enhanced address translation through AI10


Key takeaways13



Chapter 8 Understanding the Impacts of Autonomous Vehicles in Logistics. Lionel Willems


Evolution of AGVs2

Intelligent Logistics4

The Automation of Indoor Transport Systems5

Opportunities for AGVs5

Challenges of Adopting AGVs7

The Automation of Outdoor Transport Systems7

History of the Automation of Outdoor Transport Systems8

Opportunities and Challenges in Logistics9

Drones and Their Use in Logistics10


Key Takeaways12



Chapter 9 Logistics in the Cloud-Powered Workplace John Berry

The Cloud Revolution3

Growing Dominance of Cloud Computing4

Infrastructure as a Service (IaaS)4

Platform as a Service (PaaS)5

Software as a Service (SaaS)6

Enabling New Business Models7

How Software Drives Logistics7

Warehouse Management Systems (WMS)8

Transportation Management Systems (TMS)8

Shortcomings of Conventional Logistics Software9


Difficult Data Integration10

The Impact of SaaS on Logistics11

A New Technology Delivery Model11

SaaS Warehouse Management Systems11

SaaS Transportation Management Systems12


SaaS-Enabled Value Creation14



Analytics and Artificial Intelligence16


Key Takeaways17


Section III Platforms edited by Mac Sullivan, Johannes Kern, and Walter Simpson

Chapter 10 Platforms Enabling Digital Transformation Mac Sullivan 

Chapter 11 The Digital Transformation of Freight Forwarders: Key trends in the future Ruben Huber 


The Specter of the Digital Transformation1

Actors in the shipment cycle2

Key trends that will shape the future2





Reshaping Logistics Service6

Collaboration is Key7

Digitalization impact for white-collar workers9

The regulatory environment10


Key Takeaways


Chapter 12 International Trade Revolution with Smart Contracts Matías Aránguiz, Bill Tran, Andrea Margheri, Duoqi Xu

1 The Blockchain revolution3

2 Smart Contracts introduction5

2.1 Smart Legal Contract5

2.2 Service Level Agreements use case6

3 Smart Contracts in International Trade6

3.1 Paperless Trade7

3.2 Trusted Payment12

3.3 Information Distribution14

4 Smart Contract Initiatives15

4.1 Government Initiatives15

4.2 Private Initiatives16

5 Risks and challenges17

5.1 Technological challenges17

5.2 Interoperability challenges18

5.3 Legal issues19

6 Conclusion and takeaway19

7 References

Chapter 13 Exploring China’s Digital Silk Road Andre Wheeler


Digital Integration and Supply Chain along China’s BRI.3

Benefits of Digitization for the Freight Industry along the BRI6

Challenges in China7

System Connectivity Challenges9

Digital Silk Road as Answer To The Digitalization Deadlock?10

Key Takeaways


Chapter 14 Marine Terminal Operating Systems: Connecting Ports into the Digital World Ira Breskin, Ayush Pandey


Terminal Operating Systems2

Ports and Local Governments Recognizing the Value of Modern TOS3

An Increasingly Competitive TOS Software Market3

Navis as a Terminal Operating System5

Breaking Down the Costs of Implementing a TOS6

What to consider when selecting a TOS?7

Importance of Visibility at the Terminal8

Digital Communication is Key9

The Future of Terminal Operating Systems9


Key Takeaways


Chapter 15 Improving Cross Border eCommerce through Digitalization: The Case of Compliance in B2C Shipments Simon de Raadt, Jiao Xu


Customs clearance as a barrier constraining growth3

Lack of integration as the root cause of customs misdeclaration4

How the digitalization can revolutionize cross border eCommerce8

Increased Customer satisfaction8

Supply chain visibility9

Speed of customs clearance9

Technology as enabler for a cooperative model10

Technical Requirements12


Key Takeaways


Chapter 16 4.G Enabling Platform Business Models for International Logistics Cory Margland, Samuel Heuck


Current International Logistics Technology Landscape4

The BCO’s Perspective9

The Future10

SimpliShip: Deeper Dive into an Existing Logistics Marketplace11

The Era of Data and The Impact on The Workforce13


Key Takeaways


Chapter 17 The Evolution of the Cold Chain: A Story of Increasing Complexity Amidst a Sea of Traditional Thinking Alex von Stempel


Cold Chain Transportation1

Cold Chain Transportation Modes2

Ocean Freight2

Technological Differentiation Between Air and Ocean Cold Chain Transportation4

Cold Chain Transportation Considerations5

Condition monitoring5

Controlled atmosphere (CA)6

Modified atmosphere packaging (MAP)7

Evolution of Cold Chain Transportation7

Technology Solutions9


IoT and AI10

Gaps to be Addressed10

Food safety as the Key11


Key Takeaways


Section IV: Managers, edited by Johannes Kern

Chapter 18 A People Navigating Digital Transformation Johannes Kern

Chapter 19 Change-Management Falling Short: The Call for Business Transformation Michael Babilon-Teubenbacher

1.Change-Management & Business Transformation – two sides of the same coin?1

2.Business Transformation in the context of ‘Digital’3

3.Change Management in the context of “Digital”3

4.Business Transformation and Change Management in the context of the fourth industrial revolution in Logistics3

Key Takeaways


Chapter 20 Organizational Culture Change: Process to Sustainably Improve Performance Robert Mostert, Johannes Kern


OCC Business practices5

Strategic Matching5

Purpose, Vision & Mission6

Values & Beliefs7

Recruitment & Placement8

Training & Development9

Rewards & Recognition10

Performance Management & Feedback11


OCC at Toll13


New Purpose, Values and the Case for Change14

Changing the Way to Manage Performance16

Tone from the Top (Leadership)17

Next Steps18


Key Takeaways


Chapter 21 Competence Management as an Enabler for the Digital Transformation of the Supply Chain Jiayu Sun


Competence Management in Supply Chain functions3

Fundamentals of Competence Management3

Bosch Case Study: A Competence Model Example3

Current Competencies Required4

Future Competences Needed4

Digital Transformation Competence Management: A Learning Transformation6

Fundamentals of learning6

Transitioning from Passive Learning to Active Learning7

Transitioning from classroom Training to Digital Learning8

Future Learning Trends8


Mobile learning9


Blended learning9


Key takeaways11


Chapter 22 Impacts of Digitalization on Traceability: A Case Study of the Carbon Fiber Supply Chain  Cameron Johnson


Global Supply Chains: A Fragmented Picture3

Carbon fiber, the material of the future4

Several constraints characterize the global supply chain6

Case studies on lack of material traceability and digitalization6

Case Study 1: An Aerospace Company Losing a Qualified Supplier7


Quality Management8

Quality Control8


Case study 2: Traceability, which affects efficiency and compliance.9

Case Study 3: A global carbon fiber converter’s internal waste system could use an upgrade.11

Benefits of a Digitalized System13

Tracking Waste13


Digitalization Benefits in the Global Carbon Industry15

Implementation Challenges15

Manual Entry15


Training and staffing15


Digitization Opportunities16


Key Takeaways:17


Chapter 23 The Evolution of Freight Forwarding Sales Mac Sullivan, Dennis Wong, and Zheyuan Tang


The Rise of the Digital Freight Forwarder as a New Entrant2

Market Shifts3

Amazon Effect3

Instant Visibility and Pricing4

Redefining Customer Service5

The Evolution of Freight Forwarding Sales5

The Traditional Sales Representative6

Traditional Sales Reps Evolving6

Rise of Technology and Its Effects on Sales7


Freight Forwarding Sales Executives at Risk of Losing their Jobs?8

Analytical and Creativity as Valued Skills9

Future Job Market9

Sales Enablement in a Digital Age10




New Cultures and Skills13


Key Takeaways14


Chapter 24 Managing and Selecting Logistics Service Suppliers Colin Cobb and Dyci Sfregola


Identifying Business Needs, Capacity, and Capabilities4

Motivational Example4

Choosing a Solution9

Sourcing and Managing Suppliers in the Continuum9

Strategies for Developing Strategic Alliance11

Pricing Considerations for Outsourcing13

The Roadmap for Success: Onboarding, Measurements, and Service Level Agreements14

Key Performance Metrics16

Supplier Development and Managing the Supplier Relationship19


Key Takeaways22


Section V: Conclusion edited by Johannes Kern

Chapter 25 Digitalizing the Logistics Industry: A Review About Technologies and their Implementation Status Johannes Kern


State of Digitalization in Logistics and Supply Chain Management4

Logistics Infrastructure4




Logistics Execution10

Road Transport10

Sea Transport13

Air Transport16

Courier, Express and Parcel Delivery (CEP)19

Logistics Services & Advisory22


Key takeaways




Note: Product cover images may vary from those shown
Johannes Kern Mac Sullivan
Note: Product cover images may vary from those shown