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Global Loyalty Management Market (2023-2028) Competitive Analysis, Impact of Covid-19, Impact of Economic Slowdown & Impending Recession, Ansoff Analysis

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    Report

  • 181 Pages
  • February 2024
  • Region: Global
  • Infogence Global Research
  • ID: 5669187
The Global Loyalty Management Market is estimated to be USD 9 Bn in 2023 and is expected to reach USD 14.61 Bn by 2028 growing at a CAGR of 10.18%.

Market Dynamics

Market dynamics are forces that impact the prices and behaviors of the stakeholders. These forces create pricing signals which result from the changes in the supply and demand curves for a given product or service. Forces of Market Dynamics may be related to macro-economic and micro-economic factors. There are dynamic market forces other than price, demand, and supply. Human emotions can also drive decisions, influence the market, and create price signals.

As the market dynamics impact the supply and demand curves, decision-makers aim to determine the best way to use various financial tools to stem various strategies for speeding the growth and reducing the risks.

Market Segmentations

  • The Global Loyalty Management Market is segmented based on Component, Deployment Type, Oragnization Size, Function, Operators, Vertical, and Geography.
  • By Components, the market is classified into Solutions and Services.
  • By Deployment Type, the market is classified into On-Premises and Cloud.
  • By Organization Size, the market is classified into Large Enterprises and Small & Medium- Sized Enterprises.
  • By Function, the market is classified into Channel Loyalty, Customer Loyalty, and Customer Retention.
  • By Operators, the market is classified into B2B and B2C.
  • By Vertical, the market is classified into Automotive & Transport, Aviation, BFSI, Media & Entertainment, Retail & Consumer Goods, Hospitality, Telecommunication & Computing, and Others.
  • By Geography, the market is classified into Americas, Europe, Middle East & Africa, and Asia-Pacific.

Company Profiles

The report provides a detailed analysis of the competitors in the market. It covers the financial performance analysis for the publicly listed companies in the market. The report also offers detailed information on the companies' recent development and competitive scenario. Some of the companies covered in this report are Bond Brand Loyalty, Clarus Commerce, LLC, Epsilon Data Management LLC, Maritz Holdings, Inc., SAP SE, Smile, Inc., SessionM, TIBCO Software, Inc., Yotpo Ltd., Zinrelo, Inc. etc.

Countries Studied

  • America (Argentina, Brazil, Canada, Chile, Colombia, Mexico, Peru, United States, Rest of Americas)
  • Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland, United Kingdom, Rest of Europe)
  • Middle East and Africa (Egypt, Israel, Qatar, Saudi Arabia, South Africa, United Arab Emirates, Rest of MEA)
  • Asia-Pacific (Australia, Bangladesh, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Taiwan, Rest of Asia-Pacific)

Competitive Quadrant

The report includes Competitive Quadrant, a proprietary tool to analyze and evaluate the position of companies based on their Industry Position score and Market Performance score. The tool uses various factors for categorizing the players into four categories. Some of these factors considered for analysis are financial performance over the last 3 years, growth strategies, innovation score, new product launches, investments, growth in market share, etc.

Ansoff Analysis

  • The report presents a detailed Ansoff matrix analysis for the Global Loyalty Management Market. Ansoff Matrix, also known as Product/Market Expansion Grid, is a strategic tool used to design strategies for the growth of the company. The matrix can be used to evaluate approaches in four strategies viz. Market Development, Market Penetration, Product Development and Diversification. The matrix is also used for risk analysis to understand the risk involved with each approach.
  • The publisher analyses the Global Loyalty Management Market using the Ansoff Matrix to provide the best approaches a company can take to improve its market position.
  • Based on the SWOT analysis conducted on the industry and industry players, the publisher has devised suitable strategies for market growth.

Why buy this report?

  • The report offers a comprehensive evaluation of the Global Loyalty Management Market. The report includes in-depth qualitative analysis, verifiable data from authentic sources, and projections about market size. The projections are calculated using proven research methodologies.
  • The report has been compiled through extensive primary and secondary research. The primary research is done through interviews, surveys, and observation of renowned personnel in the industry.
  • The report includes an in-depth market analysis using Porter's 5 forces model, PESTLE Analysis, and the Ansoff Matrix. In addition, the impact of COVID-19 and the impact of economic slowdown & impending recession on the market are also featured in the report.
  • The report also includes the regulatory scenario in the industry, which will help you make a well-informed decision. The report discusses major regulatory bodies and major rules and regulations imposed on this sector across various geographies.
  • The report also contains the competitive analysis using Positioning Quadrants, the Proprietary competitive positioning tool.

Report Highlights:

  • A complete analysis of the market, including parent industry
  • Important market dynamics and trends
  • Market segmentation
  • Historical, current, and projected size of the market based on value and volume
  • Market shares and strategies of key players
  • Recommendations to companies for strengthening their foothold in the market

Table of Contents

1 Report Description
1.1 Study Objectives
1.2 Market Definition
1.3 Currency
1.4 Years Considered
1.5 Language
1.6 Key Stakeholders
2 Research Methodology
2.1 Research Process
2.2 Data Collection and Validation
2.2.1 Secondary Research
2.2.2 Primary Research
2.2.3 Models
2.3 Market Size Estimation
2.3.1 Bottom-Up Approach
2.3.2 Top-Down Approach
2.4 Assumptions of the Study
2.5 Limitations of the Study
3 Executive Summary
3.1 Introduction
3.2 Market Size, Segmentations and Outlook
4 Market Dynamics
4.1 Drivers
4.1.1 Increasing Focus Towards Customer-Centric Approach Across Businesses
4.1.2 Growing Adoption of Omnichannel Customer Loyalty Strategy
4.1.3 Emergence of Loyalty Management Mobile Applications
4.2 Restraints
4.2.1 Stringent Government Regulations
4.3 Opportunities
4.3.1 Increasing Investment in Card Loyalty Management System Technology
4.3.2 Rising Application of Big Data and Machine Learning
4.4 Challenges
4.4.1 Lack of Awareness of the Benefits of Loyalty Programs
4.4.2 Data Synchronization Complexities and Data Security and Privacy Issues
5 Market Analysis
5.1 Regulatory Scenario
5.2 Porter's Five Forces Analysis
5.3 PESTEL Analysis
5.4 SWOT Analysis
5.5 Impact of Covid-19
5.6 Impact of Economic Slowdown & Impending Recession
5.7 Ansoff Matrix Analysis
6 Global Loyalty Management Market, By Components
6.1 Introduction
6.2 Solutions
6.3 Services
6.3.1 Professional Services
6.3.2 Managed Services
7 Global Loyalty Management Market, By Deployment Type
7.1 Introduction
7.2 On-Premises
7.3 Cloud
8 Global Loyalty Management Market, By Organization Size
8.1 Introduction
8.2 Large Enterprises
8.3 Small & Medium-Sized Enterprises
9 Global Loyalty Management Market, By Function
9.1 Introduction
9.2 Channel Loyalty
9.3 Customer Loyalty
9.4 Customer Retention
10 Global Loyalty Management Market, By Operators
10.1 Introduction
10.2 B2B
10.3 B2C
11 Global Loyalty Management Market, By Vertical
11.1 Introduction
11.2 Automotive & Transport
11.3 Aviation
11.4 BFSI
11.5 Media & Entertainment
11.6 Retail & Consumer Goods
11.7 Hospitality
11.8 ICT
11.9 Others (Chemicals & Materials, Consumer Goods & Services, Food & Beverage, Government & Public Sector, and Healthcare)
12 Americas' Loyalty Management Market
12.1 Introduction
12.2 Argentina
12.3 Brazil
12.4 Canada
12.5 Chile
12.6 Colombia
12.7 Mexico
12.8 Peru
12.9 United States
12.10 Rest of Americas
13 Europe's Loyalty Management Market
13.1 Introduction
13.2 Austria
13.3 Belgium
13.4 Denmark
13.5 Finland
13.6 France
13.7 Germany
13.8 Italy
13.9 Netherlands
13.10 Norway
13.11 Poland
13.12 Russia
13.13 Spain
13.14 Sweden
13.15 Switzerland
13.16 United Kingdom
13.17 Rest of Europe
14 Middle East and Africa's Loyalty Management Market
14.1 Introduction
14.2 Egypt
14.3 Israel
14.4 Qatar
14.5 Saudi Arabia
14.6 South Africa
14.7 United Arab Emirates
14.8 Rest of MEA
15 APAC's Loyalty Management Market
15.1 Introduction
15.2 Australia
15.3 Bangladesh
15.4 China
15.5 India
15.6 Indonesia
15.7 Japan
15.8 Malaysia
15.9 Philippines
15.10 Singapore
15.11 South Korea
15.12 Sri Lanka
15.13 Thailand
15.14 Taiwan
15.15 Rest of Asia-Pacific
16 Competitive Landscape
16.1 Competitive Quadrant
16.2 Market Share Analysis
16.3 Strategic Initiatives
16.3.1 M&A and Investments
16.3.2 Partnerships and Collaborations
16.3.3 Product Developments and Improvements
17 Company Profiles
17.1 Aimia Inc.
17.2 Annex, Inc.
17.3 Antavo Ltd.
17.4 Apex Loyality
17.5 Blue Ocean Contact Centers, Inc.
17.6 Bond Brand Loyalty
17.7 Brierley & Partners, Inc.
17.8 Capillary
17.9 Cheetah Digital
17.10 Clarus Commerce, LLC
17.11 Comarch SA
17.12 Epsilon Data Management LLC
17.13 Fivestars Loyality, Inc.
17.14 IBM Corp.
17.15 ICF International Inc.
17.16 Jakala S.p.A.
17.17 Kangaroo Rewards
17.18 Kobie Marketing, Inc.
17.19 LoyaltyLion
17.20 Maritz Holdings Inc.
17.21 Merkle, Inc.
17.22 Oracle Corp.
17.23 Paystone Inc.
17.24 Preferred Patron Loyalty, LLC
17.25 Punchh, Inc.
17.26 SAP SE
17.27 SessionM
17.28 Smile, Inc.
17.29 TIBCO Software, Inc.
17.30 Yotpo Ltd.
17.31 Zinrelo, Inc.
18 Appendix
18.1 Questionnaire

Companies Mentioned

  • Aimia Inc.
  • Annex, Inc.
  • Antavo Ltd.
  • Apex Loyality
  • Blue Ocean Contact Centers, Inc.
  • Bond Brand Loyalty
  • Brierley & Partners, Inc.
  • Capillary
  • Cheetah Digital
  • Clarus Commerce, LLC
  • Comarch SA
  • Epsilon Data Management LLC
  • Fivestars Loyality, Inc.
  • IBM Corp.
  • ICF International Inc.
  • Jakala S.p.A.
  • Kangaroo Rewards
  • Kobie Marketing, Inc.
  • LoyaltyLion
  • Maritz Holdings Inc.
  • Merkle, Inc.
  • Oracle Corp.
  • Paystone Inc.
  • Preferred Patron Loyalty, LLC
  • Punchh, Inc.
  • SAP SE
  • SessionM
  • Smile, Inc.
  • TIBCO Software, Inc.
  • Yotpo Ltd.
  • Zinrelo, Inc.

Table Information