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Communication in Healthcare Settings. Policy, Participation and New Technologies. Edition No. 1. Sociology of Health and Illness Monographs

  • ID: 5225238
  • Book
  • April 2010
  • 168 Pages
  • John Wiley and Sons Ltd
This book presents an international snapshot of communication in healthcare settings and examines how policies, procedures and technological developments influence day to day practice.
  • Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK
  • Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care
  • Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care
  • Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice
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List of Contributors.

1 Beyond 'doctor and patient': developments in the study of healthcare interactions (Alison Pilnick, Jon Hindmarsh and Virginia Teas Gill).

2 Dialling for donations: practices and actions in the telephone solicitation of human tissues (T. Elizabeth Weathersbee and Douglas W. Maynard).

3 Managing medical advice seeking in calls to Child Health Line (Carly W. Butler, Susan Danby, Michael Emmison and Karen Thorpe).

4 Practitioners’ accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do? (Ruth Parry).

5 'I've put weight on cos I've bin inactive, cos I've 'ad me knee done': moral work in the obesity clinic (Helena Webb).

6 Progressivity and participation: children’s management of parental assistance in paediatric chronic pain encounters (Ignasi Clemente).

7 Embedding instruction in practice: contingency and collaboration during surgical training (Marcus Sanchez Svensson, Christian Heath and Paul Luff).

8 Creating history: documents and patient participation in nurse-patient interviews (Aled Jones).

9 Listening to what is said – transcribing what is heard: the impact of speech recognition technology (SRT) on the practice of medical transcription (MT) (Gary C. David, Angela Cora Garcia, Anne Warfi eld Rawls and Donald Chand).


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Alison Pilnick University of Nottingham, UK.

Jon Hindmarsh King's College London, UK.

Virginia Teas Gill Illinois State University, USA.
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