- Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK
- Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care
- Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care
- Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice
1 Beyond 'doctor and patient': developments in the study of healthcare interactions (Alison Pilnick, Jon Hindmarsh and Virginia Teas Gill).
2 Dialling for donations: practices and actions in the telephone solicitation of human tissues (T. Elizabeth Weathersbee and Douglas W. Maynard).
3 Managing medical advice seeking in calls to Child Health Line (Carly W. Butler, Susan Danby, Michael Emmison and Karen Thorpe).
4 Practitioners’ accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do? (Ruth Parry).
5 'I've put weight on cos I've bin inactive, cos I've 'ad me knee done': moral work in the obesity clinic (Helena Webb).
6 Progressivity and participation: children’s management of parental assistance in paediatric chronic pain encounters (Ignasi Clemente).
7 Embedding instruction in practice: contingency and collaboration during surgical training (Marcus Sanchez Svensson, Christian Heath and Paul Luff).
8 Creating history: documents and patient participation in nurse-patient interviews (Aled Jones).
9 Listening to what is said – transcribing what is heard: the impact of speech recognition technology (SRT) on the practice of medical transcription (MT) (Gary C. David, Angela Cora Garcia, Anne Warfi eld Rawls and Donald Chand).