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Online Food Delivery - Thematic Research

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  • 46 Pages
  • December 2020
  • Region: Global
  • GlobalData
  • ID: 5232109
1h Free Analyst Time
1h Free Analyst Time

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  • Chipotle
  • Delivery Hero
  • GrubHub
  • Nestlé
  • SkipTheDishes
  • Talabat
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.


Online food delivery refers to the process of ordering food from a website, a mobile application, or other devices. FMCG companies, retailers, and foodservice outlets have been using online food delivery to offer consumers convenience, and easy availability to their products, and to help them save time and effort. During the coronavirus lockdown, restaurants have used online services to help consumers enjoy food at home, food which they would normally buy while visiting an outlet.

Online ordering is starting to become the norm worldwide, due to its time-saving capability, convenience, accuracy, and efficient payment methods. The increasing trend of leading hectic lifestyles will decrease the time spent cooking at home or visiting restaurants and will intensify the need for online food delivery services in the future.

This thematic research report takes an in-depth look at online food delivery in the FMCG, foodservice, and retail space, and it presents related tech, consumer, macroeconomic, and regulatory trends. An industry analysis is also present, highlighting the market size and growth of online food delivery worldwide, impact of COVID-19, key use cases, and the mergers and acquisitions for this theme. The report also includes an explanation of the consumer drivers behind this theme, and it covers sub-themes associated with online food delivery, such as busy lifestyles, non-traditional meal times, and social distancing measures. Lastly, a company’s section is then set, outlining the companies highly involved in the online food delivery theme and the nature of their business.

  • Technology is the key to a successful online food delivery service and is needed during the various stages of the order and delivery process. For example, for foodservice operators, for receiving orders, a system that streamlines orders right into the POS system for restaurant might be needed.
  • When offering online food delivery services, restaurants, retailers, and delivery companies must comply with local and national food regulations and laws, to protect their employees’ and their customers’ health.
  • Online food delivery can offer time-poor, busy consumers the convenience and efficiency they need by providing them with the ability to quickly choose meals or groceries without the need for physical store or restaurant visits.
  • Subscriptions and contact-free delivery on small and large grocery and meal purchases make it easier for isolated customers to buy exactly what they want during the global pandemic. Shopping online allows consumers to plan what they are going to buy, and it enables them to research specific products easily and quickly.

Reasons to Buy
  • Understand the impact of the online food delivery theme on various industries, including FMCG, foodservice, and retail, using key trends and examples to help companies understand how they can adapt and understand this theme.
  • Understand consumers’ behavior and trends that are behind their choice of using online food delivery services, and rethink the business strategies accordingly.
  • The publisher’s thematic research ecosystem is a single, integrated global research platform that provides an easy-to-use framework for tracking all themes across all companies in all sectors. It has a proven track record of identifying the important themes early, enabling companies to make the right investments ahead of the competition, and secure that all-important competitive advantage.


  • Chipotle
  • Delivery Hero
  • GrubHub
  • Nestlé
  • SkipTheDishes
  • Talabat

Executive summary
  • Players

  • Technology trends
  • Macroeconomic trends
  • Regulatory trends
  • Consumer trends
  • Industry analysis
  • Market size and growth forecasts
  • Impact of online food delivery on FMCG, retail, and foodservice
  • The impact of COVID-19
  • Use cases
  • Mergers and acquisitions
  • Timeline
  • Value chain
  • Consumer drivers
  • Brand and product attributes
  • Sub-themes

  • Public companies
  • Private companies
  • Sector scorecards
  • Foodservice sector scorecard

  • Further reading
  • References
  • Our thematic research methodology
  • About the Publisher
  • Contact

A selection of companies mentioned in this report includes:

  • Deliveroo
  • Swiggy
  • DoorDash
  • Just Eat
  • Chipotle
  • Delivery Hero
  • Uber Eats
  • Zomato
  • Rappi
  • SkipTheDishes
  • Talabat
  • GrubHub
  • Nestlé