This report on the global passenger service system (PSS) market studies various types of service and geography. Passenger Service Systems (PSS) has become one of the vital parts of the airline industry’s IT landscape. With the growing popularity of air travel up to 2019, PSS systems were being re-shaped by market stakeholders according to the changing industry requirements, technology upgrades, and shifts in business strategy. According to our research, the global passenger service system (PSS) market has observed a significant rise in its valuation, especially in the last five years until 2019 with various services such as the presence of augmented reality (AR), home tagging for luggage, and the artificial intelligence (AI) for customer service.
However, with the onset of the COVID-19 pandemic, air travel for both business and leisure purposes has taken a severe hit. According to the International Air Transport Association (IATA), global air traffic is expected to fall by 66% as compared to 2019. In addition, lockdowns and travel restrictions during the summer season of 2020 proved to be a major blow to the air travel industry thereby, resulting in losses even in the most profitable months of the year. Factors such as public safety, travel restrictions, and economic downturn are expected to result in lower air travel in the following years. Thereby, the market for PSS is expected to witness lower market value during the period from 2020 to 2028 as compared to its pre-COVID-19 peak in 2019.
For the purpose of this study, the various types of services considered are airline reservation systems, customer care systems, departure control systems, airport management consulting, airline inventory systems, loyalty systems, Internet booking systems, and ancillary services. Market size estimates and forecasts for these segments for the period 2018 to 2028 are provided in terms of USD Mn along with the respective CAGRs for the period 2020 to 2028, considering 2019 as the base year.
Geographically, the passenger service system (PSS) market is studied for the following regional markets:
Market size and forecast for these regional and country-level markets are presented in this study for the period 2018-2028. Market growth rates for the forecast period 2020-2028 are also included in this report, considering 2019 as the base year.
The key players covered in the passenger service system (PSS) market are Radixx International Inc., Hexaware Technologies Ltd., Bravo Passenger Solutions Pte Ltd., Hitit Computer Services A.S., SITA NV, Unisys Corp., Enoya-one Ltd. (AeroCRS), Sabre Corp., Intelisys Aviation Systems Inc., IBS Software Services Pvt. Ltd., Travelport Worldwide Ltd., Enoya-one Ltd. (AeroCRS), Amadeus IT Group SA, Information Systems Associates FZE, Travel Technology Interactive, Mercator Ltd., KIU System Solutions, Sirena-Travel JSCS, and Travelsky Technology Ltd.
Along with quantitative information, qualitative information sets and assessment tools are provided in this study for better analysis of the overall market scenario and future prospects. Information such as market inclination insights and drivers, challenges, and opportunities assists the readers in understanding the ongoing trends in the global passenger service system (PSS) market. Tools such as market positioning of key players and attractive investment proposition provide the readers with insights on the competitive scenario of the global passenger service system (PSS) market. This report concludes with the company profiles section that highlights major information about the key players engaged in the passenger service system (PSS) market.
Based on the type of service, the passenger service system (PSS) market is segmented into:
In 2019, airline reservation systems accounted for the largest market share of over 25% due to key driving factors such as rising adoption of systems especially in small-sized and medium-sized airline operators that are increasing rapidly especially in Asia-Pacific and Middle East Africa. The several advantages owned by airline reservation systems such as cost efficiency in operations, user-friendly, high level of organized reservations, and more customer satisfaction. The customers available in the market are looking for a reservation system that can provide revenue based on multiple channels and services. During the forecast period 2020 - 2028, ancillary services are expected to grow at a significant rate mainly due to the increasing focus of airline operators on non-core solutions to create revenue. In addition to that, internet booking systems and departure control systems were observed as the most significantly growing services in the near future.
For the purpose of this study, the global passenger service system (PSS) market is categorized into:
In 2019, North America was observed as the largest PSS market due to key driving factors such as its one of the most matured airline markets, availability of a number of established airline operators, digitally upgraded infrastructure, and increasing public awareness associated with airline reservation systems and other services. During the forecast period 2020 - 2028, Asia-Pacific is expected to be the fastest-growing PSS market due to higher air travel demand from countries such as China and India. Moreover, rising customer awareness related to user-friendly airline ticket booking facilities and the rising tourism industry in South East Asia are also considered as the key factors assisting the increase in demand for PSS.
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However, with the onset of the COVID-19 pandemic, air travel for both business and leisure purposes has taken a severe hit. According to the International Air Transport Association (IATA), global air traffic is expected to fall by 66% as compared to 2019. In addition, lockdowns and travel restrictions during the summer season of 2020 proved to be a major blow to the air travel industry thereby, resulting in losses even in the most profitable months of the year. Factors such as public safety, travel restrictions, and economic downturn are expected to result in lower air travel in the following years. Thereby, the market for PSS is expected to witness lower market value during the period from 2020 to 2028 as compared to its pre-COVID-19 peak in 2019.
For the purpose of this study, the various types of services considered are airline reservation systems, customer care systems, departure control systems, airport management consulting, airline inventory systems, loyalty systems, Internet booking systems, and ancillary services. Market size estimates and forecasts for these segments for the period 2018 to 2028 are provided in terms of USD Mn along with the respective CAGRs for the period 2020 to 2028, considering 2019 as the base year.
Geographically, the passenger service system (PSS) market is studied for the following regional markets:
- North America
- U.S.
- Canada
- Europe
- U.K.
- Germany
- Rest of Europe
- Asia-Pacific
- Japan
- China
- Rest of Asia-Pacific
- Latin America
- Middle East and Africa
Market size and forecast for these regional and country-level markets are presented in this study for the period 2018-2028. Market growth rates for the forecast period 2020-2028 are also included in this report, considering 2019 as the base year.
The key players covered in the passenger service system (PSS) market are Radixx International Inc., Hexaware Technologies Ltd., Bravo Passenger Solutions Pte Ltd., Hitit Computer Services A.S., SITA NV, Unisys Corp., Enoya-one Ltd. (AeroCRS), Sabre Corp., Intelisys Aviation Systems Inc., IBS Software Services Pvt. Ltd., Travelport Worldwide Ltd., Enoya-one Ltd. (AeroCRS), Amadeus IT Group SA, Information Systems Associates FZE, Travel Technology Interactive, Mercator Ltd., KIU System Solutions, Sirena-Travel JSCS, and Travelsky Technology Ltd.
Along with quantitative information, qualitative information sets and assessment tools are provided in this study for better analysis of the overall market scenario and future prospects. Information such as market inclination insights and drivers, challenges, and opportunities assists the readers in understanding the ongoing trends in the global passenger service system (PSS) market. Tools such as market positioning of key players and attractive investment proposition provide the readers with insights on the competitive scenario of the global passenger service system (PSS) market. This report concludes with the company profiles section that highlights major information about the key players engaged in the passenger service system (PSS) market.
Based on the type of service, the passenger service system (PSS) market is segmented into:
- Airline Reservation System
- Customer Care System
- Departure Control System
- Airport Management Consulting
- Airline Inventory System
- Loyalty System
- Internet Booking System
- Ancillary Services
In 2019, airline reservation systems accounted for the largest market share of over 25% due to key driving factors such as rising adoption of systems especially in small-sized and medium-sized airline operators that are increasing rapidly especially in Asia-Pacific and Middle East Africa. The several advantages owned by airline reservation systems such as cost efficiency in operations, user-friendly, high level of organized reservations, and more customer satisfaction. The customers available in the market are looking for a reservation system that can provide revenue based on multiple channels and services. During the forecast period 2020 - 2028, ancillary services are expected to grow at a significant rate mainly due to the increasing focus of airline operators on non-core solutions to create revenue. In addition to that, internet booking systems and departure control systems were observed as the most significantly growing services in the near future.
For the purpose of this study, the global passenger service system (PSS) market is categorized into:
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- Australia
- Rest of Asia Pacific
- Rest of the World
- Latin America
- Middle East & Africa
In 2019, North America was observed as the largest PSS market due to key driving factors such as its one of the most matured airline markets, availability of a number of established airline operators, digitally upgraded infrastructure, and increasing public awareness associated with airline reservation systems and other services. During the forecast period 2020 - 2028, Asia-Pacific is expected to be the fastest-growing PSS market due to higher air travel demand from countries such as China and India. Moreover, rising customer awareness related to user-friendly airline ticket booking facilities and the rising tourism industry in South East Asia are also considered as the key factors assisting the increase in demand for PSS.
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Table of Contents
Chapter 1 Preface
Chapter 2 Executive Summary
Chapter 3 Global Passenger Service System (PSS) Market Overview
Chapter 4 Global Passenger Service System (PSS) Market, By Service
Chapter 5 Global Passenger Service System (PSS) Market, By Geography
Chapter 6 Company Profiles
List of Figures
List of Tables
Companies Mentioned
- Radixx International Inc.
- Hexaware Technologies Ltd.
- Bravo Passenger Solutions Pte Ltd.
- Hitit Computer Services A.S.
- SITA NV
- Unisys Corp.
- Enoya-one Ltd. (AeroCRS)
- Sabre Corp.
- Intelisys Aviation Systems Inc.
- IBS Software Services Pvt. Ltd.
- Travelport Worldwide Ltd.
- Enoya-one Ltd. (AeroCRS)
- Amadeus IT Group SA
- Information Systems Associates FZE
- Travel Technology Interactive
- Mercator Ltd.
- KIU System Solutions
- Sirena-Travel JSCS
- Travelsky Technology Ltd.
