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Nokia: Customer Engagement

  • ID: 5238556
  • Company Profile
  • January 2021
  • 2 Pages
  • Analysys Mason
  • Nokia Oyj

Nokia is strengthening its market portfolio through acquisitions and technological innovations. The vendor is also seeking to grow its enterprise business in its target vertical markets.

This company profile provides:

  • key data about Nokia's BSS products and services in the customer engagement sector
  • an overview of the company’s strategy
  • an analysis of the company’s strengths and weaknesses.

About the Author

Yushan Chen
Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.

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