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Huawei: Customer Engagement

  • ID: 5275126
  • Company Profile
  • February 2021
  • 2 Pages
  • Analysys Mason

Huawei has a large installed base for its customer experience solutions. The company is increasingly focusing on standardised deployments of its customer engagement solution with limited customisation.

This company profile provides: 

  • a company summary
  • a strategy overview
  • an assessment of the strengths and weaknesses of Huawei's customer engagement software

About the Author

Yushan Chen
Research Analyst - Research

Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.

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