Huawei has a large installed base for its customer experience solutions. The company is increasingly focusing on standardised deployments of its customer engagement solution with limited customisation.
This company profile provides:
- a company summary
- a strategy overview
- an assessment of the strengths and weaknesses of Huawei's customer engagement software
About the Author
Research Analyst - Research
Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.