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Nuance Communications: Customer Engagement

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Nuance Communications provides conversational artificial intelligence (AI) solutions to multiple industry verticals, including telecoms, healthcare, utilities, education, financial services, government and retail.

This company profile provides:

  • key data about Nuance Communications
  • an overview of the company’s strategy
  • an analysis of the company’s strengths and weaknesses

About the Author

Yushan Chen
Research Analyst - Research

Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.

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