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Infosys: Digital BSS

  • ID: 5309207
  • Company Profile
  • March 2021
  • 2 Pages
  • Analysys Mason
  • Infosys Limited
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Infosys provides consulting, technology, outsourcing and next-generation digital services to clients in 46 countries. It has recently launched Infosys Cortex, an AI-first, cloud-first customer engagement platform to improve customer experience, empower agents and drive business operations for its customers.

This company profile provides:

  • key data about Infosys
  • an overview of the company’s strategy
  • an analysis of the company’s strengths and weaknesses.

About the Author

Yushan Chen
Research Analyst - Research

Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.

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