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eGain: Customer Engagement

  • ID: 5309763
  • Company Profile
  • March 2021
  • Analysys Mason
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eGain provides digital customer engagement solutions that are deployed on the cloud. It is headquartered in the USA and also has operations in India and the UK. eGain serves multiple industry verticals, including the telecoms sector.

This company profile provides:

  • key data about eGain
  • an overview of the company’s strategy
  • an analysis of the company’s strengths and weaknesses

About the Author

Yushan Chen
Research Analyst - Research

Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.

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