LivePerson is a global technology firm that offers conversational AI-powered chatbots and messaging tools to multiple industry verticals.
This company profile provides:
- key data about LivePerson’s BSS products and services in the conversational AI platform sector
- an overview of the company’s strategy
- an analysis of the company’s strengths and weaknesses.
About the Author
Research Analyst - Research
Yushan is a member of the Telecoms Software and Networks research team in London, contributing to various research programmes, particularly Customer Engagement, Monetisation Platforms and Digital Experience. She holds a BCom in Finance and Business Technology Management from the University of British Columbia, and an MSc in e-Business Management from the University of Warwick.