Asia-Pacific Self-Service Kiosks Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component, Type, and End User

The self-service kiosks market in APAC is expected to grow from US$ 2,311.40 million in 2019 to US$ 5,349.56 million by 2027; it is estimated to grow at a CAGR of 11.3% from 2020 to 2027. The concept of “self-service” is integrated with artificial intelligence (AI) and internet of things (IoT) to permit the customer to complete a task - such as ordering a meal or purchasing of an item - without interacting with the person. The adoption of self-service kiosks helps in avoiding the long queue at the cash counter for paying for a meal without having to wait for the server to deliver the bill at the table. With the growing advancements in technology, the retailers, digital marketers, restaurant owners, and others are robustly focusing on enhancing the customer experience by adding interactive kiosks in their businesses. The integration of artificial intelligence with the kiosks offers a range of features that vary from simple virtual assistants to visions of SkyNet. With the enormous computing power offered by the cloud computing and adoption of 4G/5G connectivity, the self-service kiosks offer a variety of features to their customers. Furthermore, rising research & development activities for the development of computer vision are boosting the integration of artificial intelligence in the self-service kiosks. Since past few years, vision techniques are used commercially to integrate facial detection and facial recognition technology with the self-service kiosk platforms. Also, the integration of payment gateway systems with self-service kiosks are driving the growth of the APAC self-service kiosks market.



In terms of end user, the retail segment led the APAC self-service kiosks market in 2019. Retail end users comprises e-commerce retail stores, QSR, and malls operating across APAC. They are deploying self-service kiosks to permit their customers to scan and pay for their purchases, thereby supporting contactless transactions. These efficient solutions allow sales associates to focus more on customer services. A significant number of small, medium, and large retail companies operate across APAC. According to the National Retail Federation (NRF), Walmart; Amazon.com, Inc.; Schwarz Group; Alibaba Group; and Costco Wholesale Corporation are among the world’s largest retail companies. These companies are continuously seeking efficient self-service kiosks to track and manage assets and stocks, and payment modes to be able to maintain quality and ensure timely business operations.

APAC comprises the world’s two most populated countries - India and China, which are also hubs of key retailers, hospitals, restaurants, malls, and real estate. The subsequent disruption in production and operation processes due to the COVID-19 outbreak has led to the hindrance of export and import of raw material and goods from China and India. Due to limited revenue growth in 2020, several owners of retail stores, malls, restaurants, and theme parks have postponed their plans of implementing self-service kiosks. However, as COVID-19 recovery rate has begun improving each day, self-service kiosks are likely to gain traction. It is anticipated to boost consumer spending by ~30% (as per the industry experts). Therefore, enterprises are expected to invest in and implement kiosks in the coming months of 2021, which would, in turn, surge the demand for self-service kiosks. The impact of COVID-19 pandemic on APAC self-service kiosks market was marginal in 2020.

The overall APAC self-service kiosks market size has been derived using both primary and secondary sources. To begin the research process, exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the market. The process also serves the purpose of obtaining an overview and forecast for the APAC self-service kiosks market with respect to all the segments pertaining to the region. Also, multiple primary interviews have been conducted with industry participants and commentators to validate the data, as well as to gain more analytical insights into the topic. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the APAC self-service kiosks market. Acrelec SAS; Diebold Nixdorf, Inc.; Embross; Gemalto NV (part of Thales Group); NCR Corporation; Posiflex Technology, Inc.; and VeriFone, Inc. are among the players operating in the market.