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Global Hosted PBX Market (2021-2026) by Component, Services, Organization Size, Vertical, Geography, Competitive Analysis and the Impact of COVID-19 with Ansoff Analysis

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  • 198 Pages
  • April 2021
  • Region: Global
  • Infogence Global Research
  • ID: 5317305
The Global Hosted PBX Market is estimated to be USD 5.7 Bn in 2021 and is expected to reach USD 11.3 Bn by 2026, growing at a CAGR of 14.5%.

Hosted PBX allows employees to work from home and still be connected to the office telephone system. The initiative of work from home due to the Covid-19 pandemic is driving the market growth for Hosted PBX. Due to the significant cost savings offered by Hosted PBX in telecom infrastructures, such as installation, operation, and maintenance costs, there is an increase in the demand among organizations for the installation of hosted PBX. Hosted PBX provides add-on benefits that authorize organizations to extend their telephone lines virtually with the use of softphones, thereby eliminating the need for dedicated hardware or device and the costs involved.

Conversely, the security and privacy concerns are likely to hinder the market growth. As voice quality and connectivity depend on Internet bandwidth, any disruptions on the internet results in loss of phone service. Furthermore, the unfamiliarity of hosted PBX users with VoIP technology and support problems from hosted PBX service providers pose challenges in the growth of the market.

Market Dynamics

  • Rising Need for Enterprise Mobility
  • The significant Cost Savings in Telecom Infrastructure
  • Rising Adoption of the Cloud and Unified Communications
  • The necessity to Upgrade From Traditional PBX to Cloud-Based PBX

  • Security and Privacy Concerns

  • Rising Adoption of the Telco Cloud
  • Advent of Webrtc
  • Growing Trend of Network Convergence and UC Applications

  • Growing Concerns About QOS

Segments Covered

By Component, the Services segment is expected to hold the largest market share during the forecast period. Services are evolving as an important aspect, as vendors are offering integrated service packages along with IP telephony solutions to their clients. In addition, it delivers secure, reliable phone service to an organization through the already installed Internet connection instead of a privately managed call controller or server. Hence hosted PBX services contribute to the maximum market share.

By Services, the Virtual Deployment and Setup segment holds the largest market share. This service enables deploying and setting up IP telephony to the enterprises by providing virtual support and assistance via the internet. Thus organizations save all the set-up and installation costs required for conventional PBX.

By Organization Size, Large Enterprises holds the maximum market share. Almost all large enterprises have increased the purchases of hybrid cloud systems. This growth will be likely to contribute to the maximum market share for hosted PBX. Also, the increased reliability of cloud communications among large enterprises is likely to boost market growth.

By Vertical, Healthcare vertical is estimated to hold the largest market share. The Healthcare sector is increasingly adopting hosted PBX solutions and associated services, as these solutions and services provide an easy way to communicate with the patients and provide the necessary care. To provide immediate care after communication among staff members, healthcare verticals actively adopt hosted PBX and UCaaS.

By Geography, North America is projected to lead the market. There are huge investments in wireless technologies, and the rapid adoption of advanced technologies, such as cloud, IoT, mobility, and UC, drive the market growth in this region. Due to the low TCO and OPEX required for hosted PBX as compared to the traditional PBX or telephony system, enterprises in this region are adopting hosted PBX. Asia Pacific (APAC) has witnessed an advanced and dynamic adoption of new technologies and is a lucrative region for a hosted PBX market in the past few years.

The Global Hosted PBX Market is segmented further based on Component, Services, Organization Size, Vertical, and Geography.

Company Profiles

Some of the companies covered in this report are At&T, Cisco, BT Group, 8*8, Avaya, MegaPath, Polycom, Ringcentral, Ozonetel, Comcast Business, Bullseye Telecom, Telesystem, Mitel Networks, 3CX, etc.

Competitive Quadrant

The report includes a Competitive Quadrant, a proprietary tool to analyze and evaluate the position of companies based on their Industry Position score and Market Performance score. The tool uses various factors for categorizing the players into four categories. Some of these factors considered for analysis are financial performance over the last 3 years, growth strategies, innovation score, new product launches, investments, growth in market share, etc.

Why buy this report?

  • The report offers a comprehensive evaluation of the Global Enterprise File Synchronization and Sharing (EFSS) Market.
  • The report includes in-depth qualitative analysis, verifiable data from authentic sources, and projections about market size. The projections are calculated using proven research methodologies.
  • The report has been compiled through extensive primary and secondary research. The primary research is done through interviews, surveys, and observation of renowned personnel in the industry.
  • The report includes in-depth market analysis using Porter’s 5 force model and the Ansoff Matrix. The impact of Covid-19 on the market is also featured in the report.
  • The report also contains the competitive analysis using Competitive Quadrant, the analyst's proprietary competitive positioning tool.

Report Highlights:
  • A complete analysis of the market, including parent industry
  • Important market dynamics and trends
  • Market segmentation
  • Historical, current, and projected size of the market based on value and volume
  • Market shares and strategies of key players
  • Recommendations to companies for strengthening their foothold in the market
Frequently Asked Questions about the Global Hosted PBX Market

What is the estimated value of the Global Hosted PBX Market?

The Global Hosted PBX Market was estimated to be valued at $5700 Million in 2021.

What is the growth rate of the Global Hosted PBX Market?

The growth rate of the Global Hosted PBX Market is 14.5%, with an estimated value of $11300 Million by 2026.

What is the forecasted size of the Global Hosted PBX Market?

The Global Hosted PBX Market is estimated to be worth $11300 Million by 2026.

Who are the key companies in the Global Hosted PBX Market?

Key companies in the Global Hosted PBX Market include AT&T, Cisco, BT Group, 8x8, Avaya, MegaPath, Centurylink, Polycom and Ringcentral.

Table of Contents

1 Report Description
1.1 Study Objectives
1.2 Market Definition
1.3 Currency
1.4 Years Considered
1.5 Language
1.6 Key Shareholders
2 Research Methodology
2.1 Research Process
2.2 Data Collection and Validation
2.2.1 Secondary Research
2.2.2 Primary Research
2.3 Market Size Estimation
2.4 Assumptions of the Study
2.5 Limitations of the Study
3 Executive Summary
4 Market Overview
4.1 Introduction
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.2.4 Challenges
4.3 Trends
5 Market Analysis
5.1 Porter’s Five Forces Analysis
5.2 Impact of COVID-19
5.3 Ansoff Matrix Analysis
6 Global Hosted PBX Market, By Component
6.1 Introduction
6.2 Solutions
6.3 Services
7 Global Hosted PBX Market, By Services
7.1 Introduction
7.2 Virtual Deployment and Setup
7.3 Network Traffic Management
7.4 Virtual Assistance and Support
7.5 Configuration and Change Management
7.6 Bandwidth Management and Optimization
7.7 Online Charging Services
7.8 Emergency Call Routing Services
7.9 Compliance Management Services
7.10 Protocol Management Services
8 Global Hosted PBX Market, By Organization Size
8.1 Introduction
8.2 Large Enterprises
8.3 Small and Medium-Sized Enterprises
9 Global Hosted PBX Market, By Vertical
9.1 Introduction
9.2 Information Technology
9.3 Banking, Financial Services, and Insurance
9.4 Healthcare
9.5 Manufacturing
9.6 Retail
9.7 Government and Public Sector
9.8 Education
9.9 Others
10 Global Hosted PBX Market, By Geography
10.1 Introduction
10.2 North America
10.2.1 US
10.2.2 Canada
10.2.3 Mexico
10.3 South America
10.3.1 Brazil
10.3.2 Argentina
10.4 Europe
10.4.1 UK
10.4.2 France
10.4.3 Germany
10.4.4 Italy
10.4.5 Spain
10.4.6 Rest of Europe
10.5 Asia-Pacific
10.5.1 China
10.5.2 Japan
10.5.3 India
10.5.4 Indonesia
10.5.5 Malaysia
10.5.6 South Korea
10.5.7 Australia
10.5.8 Russia
10.5.9 Rest of APAC
10.6 Rest of the World
10.6.1 Qatar
10.6.2 Saudi Arabia
10.6.3 South Africa
10.6.4 United Arab Emirates
10.6.5 Latin America
11 Competitive Landscape
11.1 Competitive Quadrant
11.2 Market Share Analysis
11.3 Competitive Scenario
11.3.1 Mergers & Acquisitions
11.3.2 Agreements, Collaborations, & Partnerships
11.3.3 New Product Launches & Enhancements
11.3.4 Investments & funding
12 Company Profiles
12.1 AT&T
12.2 Cisco
12.3 BT Group
12.4 8x8
12.5 Avaya
12.6 MegaPath
12.7 Centurylink
12.8 Polycom
12.9 Mitel Networks
12.10 Ringcentral
12.11 Comcast Business
12.12 Verizon Communications
12.13 Ozonetel
12.14 Nexge Technologies
12.15 Bullseye Telecom
12.16 TPx Communications
12.17 Telesystem
12.18 Oneconnect
12.19 Interglobe Communications
12.20 3CX
12.21 Star2star Communications
12.22 Nextiva
12.23 Novolink Communications
12.24 Datavo
12.25 Digium, Inc.
13 Appendix
13.1 Questionnaire

Companies Mentioned

  • AT&T
  • Cisco
  • BT Group
  • 8x8
  • Avaya
  • MegaPath
  • Centurylink
  • Polycom
  • Mitel Networks
  • Ringcentral
  • Comcast Business
  • Verizon Communications
  • Ozonetel
  • Nexge Technologies
  • Bullseye Telecom
  • TPx Communications
  • Telesystem
  • Oneconnect
  • Interglobe Communications
  • 3CX
  • Star2star Communications
  • Nextiva
  • Novolink Communications
  • Datavo
  • Digium, Inc.