Communication, Bias, and Team Conflict During Crisis - Webinar (Recorded)

Overview:

Many of our teams were having difficulty coping with stress long before COVID-19 came along.

Now we are seeing that this stress is heightened even further, and our team communication skills may be breaking down. It's not about more meetings.

Effective communication is more than just the number of messages that we are sending out during crisis. We know that many of our remote workers are feeling overwhelmed with the volume of emails and meetings during this pandemic, yet are feeling uninformed, left behind, or isolated. The key is to recognize what effective communication looks like, and how to deliver and connect during times of crisis and physical distancing.

Areas Covered in the Session:

We know that:

• Everyone has a communication bias
• Every word has a different meaning to different people and these are coloured by people's values and background
• It is difficult to get total clarity

In this webinar, participants will:
- Understand more about the various barriers to good communication during crisis including:

• Physical barriers, such as not being unable to see or hear the speaker properly, or language difficulties such as being on the phone or through email
• Emotional barriers, such as not wanting to hear what is being said or engage in that discussion and how various emotions can get in the way of communicating, including anger and aggression, or stress
• Expectations and prejudices that affect what people see and hear
• Difficult Conversations, such as when you must have an unpleasant conversation with a team member
• Analyze what communication styles and persuasion strategies are your preferred techniques and evaluate what other strategies might be helpful in adding to your repertoire
• Understand how issues in communication can be based on differences in values, beliefs, and expectations
• Learn how problem-solving techniques can be employed to resolve conflicts and disagreements
• Develop an understanding for those exhibiting negative communications and behaviours during change and chaos to effectively meet their needs and move the interactions forward