The latest report Global Online Travel Payment 2021 confirms that technology-driven solutions in travel payments are something that will likely help the travel industry to recover after the major disruptions due to the COVID-19 health crisis. Furthermore, as alternative payment methods are making inroads, Buy Now Pay Later solutions to attract additional attention of travelers around the world.New Online Payment Methods Provide Alternatives for Travel Purchases
The travel industry realized the importance of technology in payments during the COVID-19 pandemic
One general trend in online travel during the pandemic is the increasing use of technologies in payments. According to a September 2020 survey cited in this publication, more than seven in ten airlines globally plan to implement or advance mobile touchless payments by 2023. Moreover, in 2020, close to half of the global tourists stated that technology-driven solutions are a key confidence booster in travel; and a further four in ten of them noted that contactless payments, including Apple Pay, Google Pay, PayPal, Venmo, would make their travel experience better during the COVID-19 health crisis. With that, in 2020, almost one in five travelers worldwide left a travel-related purchase unpaid as a contactless payment option was not available. Additionally, a significant share of travelers in Canada, the US, Japan, and the UK found “ease of paying” to be a factor that substantially impacted their travel decisions in 2020, and, in particular, a choice of a travel agent or a tour operator.Buy Now Pay Later solutions attracted online travelers worldwide in 2020
Another trend on the online travel payment scene is towards Buy Now Pay Later solutions. According to figures cited in the new market report, the availability of a BNPL option in 2021 was an important factor for almost a quarter of travelers worldwide when booking a service related to a trip. Moreover, in the Asia-Pacific area, over two in ten travelers opted for this payment method when it came to traveling during the health crisis, and the share of Chinese tourists using it was more than double the regional average.Report Coverage
- This report covers the online travel (leisure and unmanaged business) market with a focus on payment methods and trends. It takes into account a wide definition of the travel segment, including transportation, accommodation, tour packages and others. The definitions used by the original sources cited in this report may vary.
- All global regions are covered in this report, including Asia-Pacific, Europe, and North America.
Report Structure
- The global chapter opens the report, including an overview of global market developments and trends.
- The rest of the report is divided by regions. The regions are presented in the order of descending total online travel sales.
- Within each region, regional information is included first, where available, and the countries are also presented in the order of descending online travel sales.
- Where no comparable sales figures were available, other related criteria such as total E-Commerce sales, online shopper and Internet penetration were applied.
- In the country sections, the following information is covered, where available: online travel sales, payment methods used or preferred to book travel and while traveling, the importance of payment methods selection to online travel bookers, payment methods offered by selected leading websites in the travel category.
- Where no travel-specific payment method ranking was available, a ranking of payment methods generally used in E-Commerce in this country was included as a benchmark. Data availability varied by country, hence not all of the above information points were covered for each of the markets.
Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report
Table of Contents
1. Management Summary
2. Global Overview
- Share of Travelers Who Plan to Spend More Than Normally Would on a Trip in 2021 Since Could not Travel in 2020, January 2021
- Share of Travelers Who Would Return to Cash Payments When the Risk from COVID-19 Reduced, and Top 4 Reasons to Return to Cash, in %, 2020
- Share of Travelers Who Consider Non-Card Payment Methods/E-Wallets as the Most Important Factor When Booking a Service Related to Travel, in %, 2020
- Share of Travelers Who Consider Buy Now Pay Later Option as Important When Booking a Service Related to Travel, in %, 2020
- Breakdown of Top Airline Priorities for the Introduction of Touchless Self-Service by 2023, incl. Mobile Touchless Payment, in % of Airlines’ IT Executives, October 2020
- Share of Travelers Who Paid Contactless or via Mobile When traveling, in %, 2020
- Share of Travelers Who See Contactless Mobile Payments as a Confidence Driver, in %, September 2020 & February 2021
- Share of Travelers Who Save Credit Card Points to Go on a Vacation Once Feel Comfortable Traveling, January 2021
- Share of Travelers Who are Likely to Use More Travel Credits/Points to Pay for a Trip in 2021 Compared to Before the COVID-19 Pandemic, January 2021
- Share of Travelers Who Abandoned Purchases Related to Travel If Contactless Payment Option was not Available, in %, 2020
- Top Business Travel Payment Methods by Employees, in % of Corporate Travel Managers, 2020
- Top Business Travel Payment Methods, in % of Business Travelers, 2020
- Breakdown of Consumers Who Expected to Participate in More Virtual/Online Experiences During Their Trips, in % of Respondents, July 2020
- Breakdown of Consumers Who Chose Technology Would Be Important in Minimizing Human Interaction When Traveling, in % of Respondents, July 2020
3. North America
- Post-COVID-19 Sales Forecasts, by Product Category, incl. Digital Travel Sales, in USD billion, 2020e
- Breakdown of Post-COVID-19 Forecasts Adjustments to Sales Values, by Product Categories, and Sales Channel, incl. Digital Travel Sales, in %, 2020e
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Traveling, in %, April 2020
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Choosing a Travel Agent or a Tour Operator, in %, April 2020
- Breakdown of Consumer Attitude Towards Travel Credit Cards after the News of the COVID-19 Vaccine, in % of Travel Credit Card Owners, December 2020
- Top Travel Credit Cards, by the Amount an Average Consumer Would Redeem over a Year, April 2021
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Traveling, in %, April 2020
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Choosing a Travel Agent or a Tour Operator, in %, April 2020
4. Asia-Pacific
- Digital Travel Sales Value Per Capita, by Selected Countries, in USD, 2020 & 2025f
- Share of Mobile Sales, in % of All Online Travel Sales, 2020
- Share of Travelers Who Used BNPL Payment Method for Travel Purposes, in %, 2020
- Overview of Consumers’ and Travelers’ Payment Patterns, April 2021
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Traveling, in %, April 2020
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Choosing a Travel Agent or a Tour Operator, in %, April 2020
- Top 3 Technologies That Would Accelerate Confidence In Travel In the Next 12 Months, in % of Travelers, September 2020
- Online Travel Market Value, in USD billion, 2019, 2020 & 2025f
- Top 3 Technologies That Would Accelerate Confidence in Travel in the Next 12 Months, in % of Travelers, September 2020
- Internet Economy Market Size, in USD billion, by Categories, incl. E-Commerce, Online Media, Online Travel, Transport & Food, 2015, 2019, 2020e & 2025f in Singapore
- Internet Economy Market Size, in USD billion, by Categories, incl. E-Commerce, Online Media, Online Travel, Transport & Food, 2015, 2019, 2020e & 2025f in Indonesia
- Internet Economy Market Size, in USD billion, by Categories, incl. E-Commerce, Online Media, Online Travel, Transport & Food, 2015, 2019, 2020e & 2025f in Vietnam
- Internet Economy Market Size, in USD billion, by Categories, incl. E-Commerce, Online Media, Online Travel, Transport & Food, 2015, 2019, 2020e & 2025f in Malaysia
- Internet Economy Market Size, in USD billion, by Categories, incl. E-Commerce, Online Media, Online Travel, Transport & Food, 2015, 2019, 2020e & 2025f in Thailand
- Internet Economy Market Size, in USD billion, by Categories, incl. E-Commerce, Online Media, Online Travel, Transport & Food, 2015, 2019, 2020e & 2025f in Philippines
5. Europe
- Top 3 Technologies That Would Accelerate Confidence In Travel In the Next 12 Months, in % of Respondents, September 2020
- Breakdown of Payment Methods to be Used During the Next Trip, in % of Respondents, June 2020
- Breakdown of Neobanks Use Cases, incl. Payments When traveling, in % of Neobanks’ Users, August 2020
- Top 3 Technologies That Would Accelerate Confidence In Travel In the Next 12 Months, in % of Respondents, September 2020 in France
- Top 3 Technologies That Would Accelerate Confidence In Travel In the Next 12 Months, in % of Respondents, September 2020 in the United Kingdom
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Traveling, in %, April 2020
- Share of Travelers Who Consider Ease of Paying as an Important Factor When Choosing a Travel Agent or a Tour Operator, in %, April 2020
- Breakdown of Consumers Expectations towards Travel Service Providers Post COVID-19 as Perceived by Travel Service Providers Representatives, in %, October 2020
- Breakdown of Channels Where Online Payments are Used, in % of Online Shoppers, June 2020
- Breakdown of Online Payment Services Used, in % of Online Shoppers, June 2020
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Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Alpha Bank
- American Express
- Apple Pay
- Bank of America
- Chase sapphire
- Google Pay
- Hilton Hotels
- Marriot hotels
- PayPal
- Roket bank
- Samsung pay
- Venmo
- Visa
- Wells Fargo
